Ratings based on 3,362 Verified Reviews

4.3 out of 5
90% of guests recommend
4.5 Room cleanliness
4.3 Service & staff
4.4 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveller from Atlanta, GA

Beautiful Hotel Convenient to the Capitol

Posted 21-Jun-2017
This hotel is very nice and convenient to walk the Capitol, the Library of Congress, etc. Everyone at the hotel was very friendly and helpful. The hotel staff went out of their way to help us with any questions. As with any bigger city (and staying intown), parking was expensive, but the valet was very helpful and let us get things out of car relatively easily when needed. The cafe down the street towards the Capitol was also great to grab a quick, more casual breakfast or lunch.
2 out of 5
by A verified traveller

Staff Need Hospitality Training.

Posted 01-Jun-2017
I do alot of traveling and this is the first time I can honestly say the hospitality was the WORST I've ever experienced in any state. Doormen were rude and didn't have manners when you hail goodmorning, front desk staff don't smile or smirk...people on the streets were alot nicer than this hotel staff. Never again and I will continue to detour people from here.
4 out of 5
Recommended
for Everyone
by A verified traveller

The hotel close to The capital mountain.

Posted 25-May-2017
We stored our luggages in the hotel. When we took our luggages, the staff asked for the tips, the his attitude and the words made me very unhappy!!!! Actually I already prepared to give the tips.
5 out of 5
Recommended
for Everyone
by A verified traveller from New York

Location, Location, Location

Posted 16-May-2017
Pros: Location and the style plus cleanliness.
Location: Pennsylvania Ave Capital to White House is within walking distance and plenty of restaurants of different types around hotel
Every thing was very delightful. We were very impressed with the highest quality of all the furnishings and decor detail in our room.
4 out of 5
Recommended
for Everyone
by A verified traveller

Great Location, perfect place to stay!

Posted 11-May-2017
Pros: Close to attractions, walking distance to most everything, very convenient.
Cons: pricing on overnight parking is a whopping $54 - way too much. We moved the car to Union Station (10 min walk) and saved $28 per night.
Location: EVERYTHING is close by.
Was there for business and a little sightseeing. Great location, clean rooms well appointed (great carpeting).
4 out of 5
Recommended
for Everyone
by A verified traveller from Barboursville, VA

More than met expectations

Posted 04-May-2017
Pros: It's location; friendliness of staff
The hotel was located close to the Mall and the museums; the staff was very friendly and continued parking for hours after checkout proved convenient
5 out of 5
Recommended
for Business Travellers
by A verified traveller from Oregon

Excellent location and great staff!

Posted 01-May-2017
Pros: Completely different atmosphere from the hotel on the next block that was much louder and not nearly as peaceful. Lovely hotel, great environment.
Cons: A business center would be nice.
Location: About three blocks from Union Station and walking distance to Capitol, Library of Congress, Capitol, and Supreme Court, Starbucks, and restaurants.
The staff at the front desk were great. Alain is just filled with wonderful information and has a great disposition. A bit disappointed the hotel did not have a business center, but the restaurant was decent as was room service. Comfortable hotel that was quiet.
1 out of 5
by A verified traveller

Posted 27-Apr-2017
My wife had a strong allergic reaction to (we assume) a cleaning product being used and we had to change hotels on the fly. Unfortunately, the hotel staff was unable to help us relocate, nor would they discuss any refund as the manager to do so was not there nor reachable (??). Very disappointing.
2 out of 5
by A verified traveller from Pittsburgh

Weekend get-a-way to DC

Posted 22-Apr-2017
Pros: The location.
Location: Union Station, The Capital, Library of Congress, Botanical Gardens, The Mall, The White House
This is an average hotel that has a new coat of paint and new carpet; in my opinion this is not a hotel worthy of VIP status. If you are an Expedia Gold member, find a different hotel. No upgrade, no parking vouchers, no breakfast vouchers - which is fine because after looking at the food/menu I wouldn't have use them anyway, no upgraded internet, and no coffee shop in the hotel - no biggie if you are dressed, you can walk across the street to Starbucks. It was a 3 star hotel at best. The rooms were recently remodeled; our room we had to jimmy rig the plug around the entertainment center to get our fridge to plug into an outlet, the handle on the shower faucet kept falling off, the heater barely blew any warm air - we had our room at 80 and it still felt cold, and there was no coffee machine in the room. The location is great if you want to be close to the Capital, Union Station, Botanical Gardens, and Library of Congress. You can't beat the location as it is quieter than staying closer to the Mall, but for what you are going to spend, look somewhere else.
3 out of 5
Recommended
for Everyone
by A verified traveller

Front desk staff had no idea what Expedia VIP+ is

Posted 21-Apr-2017
Pros: Location and room furnishings.
Cons: Pillows and (night-time) front desk staff. Morning front-desk staff at check-out were much better.
Location: Close to Union Station.
Front-desk staff who checked me in were disinterested, offered no VIP+ amenity, and when asked if there was any sort of upgrade or other amenity available to Expedia Gold members, they obviously had no idea what I was talking about and no interest in asking anybody else who worked there. I make a point of trying to book properties listed as VIP+ Access because they usual go a little further to ensure a comfortable stay. Next time I'm in DC I'll remember that despite the VIP+ Access symbol next to the listing for this property, they really don't qualify for it. Otherwise the property was clean, in pretty good condition, and well located for my needs. Needs better quality pillows but otherwise bed and room furnishings were nice.