Excellent hotel close to Union Station
I picked this hotel for the ease of access since I was arriving late at night and it was perfect. Its a well-kept high-end hotel. Staff was courteous. I ordered room service and the food was amazing, presentation was excellent and delivered on time.
My return tickets were for the evening, so I asked if I could check-out late. Hotel charged me 50$ extra for late checkout which I paid because I wanted to nap considering I didn't get much sleep the night before. The lady at the reception called housekeeping and told them I'd check out late and yet, housekeeping interrupted my sleep 3 times!! Each time I had to yell that I was checking out late. This despite the fact that I hung the Do Not Disturb sign on the doorknob. Needless to say I only barely got any sleep. Disappointed with the lack of co-ordination which is why I gave a lower rating. No complaints otherwise.