Not so friendly
Overal the stay was no so bad, but I had a terrible experience while trying to adjust the room to my family needs. I needed a roll away bed and the reservations lady (for whom I did not catch the name) had the worst attitude. It seemed as if it upset her that she needed to make changes to accommodate my family. She was being VERY RUDE and just said I had no options, meaning that one of my family member was either going to have to stay home or sleep on the floor. Fortunately, after I pointed out her rudeness, she transferred me to the front desk manager, Paul, who solved the situation in less than a minute, and was very polite and professional. Finally, he made it happen for us and we had a nice time in DC.