There was no included breakfast- though cheerfully advertised. There were no kitchen items (cups, utensils, plates, paper towels, etc.) which is unacceptable for extended/quasi residential facilities. You could request them, but the point is to HAVE them. ALL OF THE WASHERS in the building were out of order. A person on duty offered to fix them, but after paying $5 for watered down detergent and climbing the stairs to wash my jeans that oil had spilled on during my travel - I just didn't want to be bothered. The ice machine was also broken and we had no ice trays in our freezer/room. The manager happily advised that we SHOULD have ice trays and that we could get a bag from the convenience store. THANKS! And had there been ice an ice tray in our freezer, we would've had a horrible time filling and accessing it because the refund and freezer doors were hinged to the wrong side! We had to shimmy between the sink and the fridge to flatten ourselves against the wall to open the damn doors! Top all of that off with giant(s) LIVING (literally) in the room above us who all but stomped through their floor/our ceiling amd anyone will know to NOT stay at this facility!