Lobby

Reviews of Quality Inn Takoma Park

2.5 out of 5
Quality Inn Takoma Park
7411 New Hampshire Ave, Building 1, Takoma Park, MD

Reviews

6.0
Rating 10 - Excellent. 159 out of 870 reviews" "
Rating 8 - Good. 195 out of 870 reviews" "
Rating 6 - Okay. 170 out of 870 reviews" "
Rating 4 - Poor. 144 out of 870 reviews" "
Rating 2 - Terrible. 202 out of 870 reviews" "

6.4/10

Cleanliness

6.4/10

Staff & service

6.0/10

Amenities

6.0/10

Property conditions & facilities

5.8/10

Eco-friendliness

Reviews

6/10 Okay

Christine

Travelled with family and small children
Disliked: Cleanliness, amenities
The bathroom was full of hair. There were burn marks all over the bedspreads. If we didn’t arrive so late we would have gone somewhere else. The room was less than clean.
Stayed 1 night in Apr 2024

6/10 Okay

Hone

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Apr 2024

4/10 Poor

Danise

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
guess info needs to be updated, requested some toiletries and clerk said she wasn't able to do it 'cuz she was the only one there but a few minutes later left the office with the "im leaving for a moment" sign to go to i hop
Stayed 5 nights in Apr 2024
Response from Manager on 17 Apr 2024
Hello Danise, We apologize for the inconvenience you experienced and appreciate your feedback. Our team will be reminded of the importance of guest requests. Your concerns will be addressed to ensure a better experience for future guests.

8/10 Good

Claudia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The room was smelled clean, bed was comfortable, had enough towels for 2 day stay. Parking was easy, plenty, and next to rooms. Only issue was the television wasn't working and not fixed although i notified office staff.
Stayed 2 nights in Apr 2024
Response from Manager on 17 Apr 2024
Hello Claudia, We appreciate your kind words about our room cleanliness, comfortable beds, and convenient parking. We apologize for the inconvenience with the television and will share your feedback with our team for improvement. Thank you for bringing this to our attention.

10/10 Excellent

Geoffrey

Liked: Staff & service, property conditions & facilities
Good
Stayed 1 night in Apr 2024
Response from Manager on 15 Apr 2024
Hello Geoffrey,Thank you for sharing your feedback with us. We appreciate hearing about your experience and will share your comments with our team for review and improvement. We hope to welcome you back to our hotel in the future to provide you with a more enjoyable stay.

2/10 Terrible

Grace

Disliked: Cleanliness, staff & service, property conditions & facilities
I complained about the noise and was told to mind my business
Stayed 1 night in Apr 2024
Response from Manager on 15 Apr 2024
Hello Grace, We regret to hear about your experience and appreciate you bringing this to our attention. Your feedback is important for us to improve our services. We encourage guests to reach out to management directly for further assistance with any concerns. Thank you for staying with us, and we hope to welcome you back in the future.

2/10 Terrible

Anthony

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
It was the worst hotel i have ever stayed at. My girlfriend and I went for a two day trip and got stuck with a smoking room ever after i asked for a non-smoking. The bathroom door was broke, and the room was filthy when we got there. If you want to go to the area definitely find another place to stay.
Stayed 2 nights in Apr 2024
Response from Manager on 9 Apr 2024
Hello Anthony, We regret to hear about your experience and apologize for any inconveniences faced during your stay. Please be assured that guest feedback is taken seriously, and we will address these issues internally. We recommend reaching out to our management team to discuss your concerns further and improve our services.

2/10 Terrible

Julian

Disliked: Cleanliness
Stayed 1 night in Apr 2024
Response from Manager on 10 Apr 2024
Hello Julian, We're sorry to hear that your stay didn't meet your expectations. Please feel free to reach out to us with any feedback you may have so we can address any concerns. We strive to provide excellent experiences for all our guests.

4/10 Poor

sophorn

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I reserved a baby crib, took the time to write to the hotel but when I arrive no baby crib was available and the staff didnt care much about this.
Stayed 1 night in Mar 2024
Response from Manager on 7 Apr 2024
Hello sophorn,We apologize for any inconvenience you experienced during your stay. Please be assured that we take guest feedback seriously and will address this issue with our team for improvement. Your feedback is invaluable to us as we strive to enhance our guest experience.

6/10 Okay

Rohan

Great value for the price. Could be a bit cleaner.
Stayed 3 nights in Mar 2024
Response from Manager on 4 Apr 2024
Hello Rohan, Thank you for sharing your feedback with us. We appreciate knowing where we can improve to provide an even better experience for our guests. Your comments have been noted for our ongoing efforts to enhance our services.

8/10 Good

PATINDBA

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Nice
Stayed 2 nights in Mar 2024
Response from Manager on 1 Apr 2024
Hello PATINDBA,We appreciate you taking the time to share your feedback with us. If there's anything else we can assist you with, please don't hesitate to reach out to our management team.

10/10 Excellent

Stephanie Diane

Travelled with group
Liked: Staff & service, amenities, property conditions & facilities
Affordable and high quality service
Stayed 1 night in Jan 2024
Response from Manager on 2 Apr 2024
Hello Stephanie Diane,We appreciate your positive feedback on our affordable rates and high-quality service. Your satisfaction is important to us, and we are glad to hear you enjoyed your stay with us. Should you have any further feedback or need assistance, please feel free to reach out to our management team.

6/10 Okay

Lori, Chillicothe

Liked: Cleanliness, staff & service
Stayed 2 nights in Mar 2024
Response from Manager on 27 Mar 2024
Hello Lori, We appreciate you choosing our hotel for your stay. If you have any concerns or feedback from your experience, please don't hesitate to contact us so we can address them accordingly. We hope to welcome you back in the future for an improved stay.

10/10 Excellent

rafiq

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Good
Stayed 1 night in Mar 2024
Response from Manager on 22 Mar 2024
Hello rafiq,We appreciate you taking the time to share your feedback with us. Should you have any further concerns, please do not hesitate to reach out to our management team. Your satisfaction is important to us, and we value the opportunity to address any issues you may have encountered during your stay. Thank you for choosing our hotel for your accommodation needs.

4/10 Poor

Mohammed

Disliked: Cleanliness, amenities, property conditions & facilities
Stayed here in an emergency situation and would only do it because I was traveling alone. I would not spend any time here with family. The hotel and even the room were not clean, the bathtub easily clogged with every shower. The "continental breakfast" is just a waffle maker and some cereal.
Stayed 3 nights in Mar 2024
Response from Manager on 22 Mar 2024
Hello Mohammed, We appreciate your feedback and apologize for any inconvenience you experienced. We value all guest comments and will share your concerns with our team for further review and improvement. Thank you for bringing these matters to our attention.

8/10 Good

Mesfin

Liked: Cleanliness, staff & service, property conditions & facilities
Employs very good they are professional. Thank you for employees
Stayed 2 nights in Mar 2024
Response from Manager on 16 Mar 2024
Hello Mesfin,We are pleased to hear that you found our team to be professional. Your feedback is valuable to us. Thank you for acknowledging our dedicated employees.

6/10 Okay

Timothy

Liked: Cleanliness, staff & service
Stayed 1 night in Mar 2024
Response from Manager on 14 Mar 2024
Hello Timothy, We appreciate you taking the time to review your stay with us. Please feel free to reach out to us directly with any feedback you may have from your experience. We value your opinion and would love to hear from you.

4/10 Poor

Sandra

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Manager on 2 Mar 2024
Hello Sandra,We're sorry to hear you didn't have a perfect stay. Please feel free to contact us with any details of your experience so we can make improvements.

10/10 Excellent

Jairo

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Manager on 29 Feb 2024
Hello Jairo,We are delighted to hear that you had a fabulous experience during your stay with us! We appreciate your support and look forward to welcoming you back soon.

6/10 Okay

Jose

Liked: Cleanliness, staff & service, property conditions & facilities
Well is ok clean and safe
Stayed 1 night in Feb 2024
Response from Manager on 27 Feb 2024
Hello Jose, We're glad to hear that you found our hotel clean and safe. Our team aims to provide a comfortable stay for all our guests. Your feedback is appreciated as it helps us maintain our standards and improve our services.

4/10 Poor

Sofia

Business traveller
Disliked: Cleanliness, staff & service
The front desk lady she is rude, the way she talks disrespectful
Stayed 1 night in Feb 2024
Response from Manager on 27 Feb 2024
Hello Sofia, We regret to hear about your experience and apologize for any inconvenience caused during your stay. Guest feedback is important to us, and we will address your concerns with our team to ensure better service in the future. Your comments will help us improve our guest experience.

4/10 Poor

Moriah

Stayed 1 night in Jan 2024
Response from Manager on 15 Feb 2024
Hello Moriah, We apologize for any inconvenience you may have experienced during your stay. We encourage you to reach out to our hotel directly with any specific feedback or concerns so that we can address them accordingly. We value your opinion and hope to have the opportunity to serve you better in the future.

10/10 Excellent

Danny

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Manager on 15 Feb 2024
Hello Danny,We are thrilled to hear that you had a fantastic experience during your stay with us! We strive to provide exceptional service and create memorable stays for our guests. Should you have any further feedback or suggestions, please do not hesitate to reach out to us. We look forward to welcoming you back in the future!

2/10 Terrible

Charmaine, Suitland

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2024
Response from Manager on 8 Feb 2024
Hello Charmaine, We're sorry to hear that your stay didn't meet your expectations. We kindly request you to reach out to us directly with any feedback you may have so that we can address the issues and make improvements for future guests.

2/10 Terrible

tilahun

Stayed 1 night in Jan 2024
Response from Manager on 20 Mar 2024
Hello tilahun,We are sorry to hear that your recent experience did not meet your expectations. Please feel free to contact us directly to discuss any concerns you may have had during your stay. We value your feedback and hope to have the opportunity to make it right for you.

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient and reasonably priced near college park
Stayed 2 nights in Dec 2023
Response from Manager on 2 Feb 2024
Hello Michael,Thank you for choosing our hotel for your recent stay. We're glad to hear that you found our location convenient and reasonably priced. We appreciate your feedback and hope to welcome you back in the future.

10/10 Excellent

Charmaine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean
Response from Manager on 1 Feb 2024
Hello Charmaine,Thank you for sharing your feedback regarding the cleanliness of our hotel. We strive to maintain a high standard of cleanliness and are glad to hear that it met your expectations. We appreciate your time in reviewing us and hope to welcome you back in the future.

2/10 Terrible

Theodore Justin Banning

Disliked: Cleanliness, staff & service, property conditions & facilities
the don’t offer more choices for the breakfast . Very limited breakfast the just have waffles ! I don’t recommend to book this place with breakfast ! Staff is not friendly !!
Stayed 2 nights in Jan 2024
Response from Manager on 31 Jan 2024
Hello Theodore Justin Banning, Thank you for sharing your feedback regarding our breakfast options. We apologize if our current choices did not meet your expectations. We appreciate your input and will take it into consideration for future improvements. As for the staff, we strive to provide friendly and helpful service, so we apologize if this was not your experience. We value your feedback and hope you will consider staying with us again in the future.

6/10 Okay

Aminata

Disliked: Cleanliness, staff & service
Stayed 1 night in Jan 2024
Response from Manager on 23 Jan 2024
Hello Aminata, We appreciate you choosing our hotel for your stay. If there is any feedback you would like to share, please feel free to contact us directly so that we may address any concerns you may have had with your stay. We hope to have the opportunity to welcome you back in the future.

8/10 Good

Andrellos

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Business Stay
It took the room a while to heat up, even with the heat full blast. Poor service when checking out. Woman at front desk was talking politics to a man and she completely ignored me as I was returning key.
Stayed 4 nights in Jan 2024
Response from Manager on 19 Jan 2024
Hello Andrellos,We apologize for any delay in heating up your room. It's unfortunate to hear about your check-out experience. We value all of our guests and strive to provide excellent service. Your feedback will be shared with the team for improvement. Thank you for bringing this to our attention.

8/10 Good

upendo

Just nice
Stayed 1 night in Jan 2024
Response from Manager on 18 Jan 2024
Hello upendo,Thank you for sharing your feedback about your stay. We appreciate hearing that you found your experience to be pleasant. If there's anything else we can assist you with, please don't hesitate to reach out.

10/10 Excellent

Larry

Liked: Cleanliness, staff & service, property conditions & facilities
Very quiet
Stayed 1 night in Jan 2024
Response from Manager on 18 Jan 2024
Hello Larry,Thank you for your feedback regarding the quietness during your stay. We take into account all guest preferences and aim to provide a peaceful environment for relaxation. If you have any further comments or suggestions, please feel free to contact our management team. We appreciate your patronage and hope to welcome you back in the future.

2/10 Terrible

Jean Luis

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 8 nights in Dec 2023
Response from Manager on 10 Jan 2024
Hello Jean Luis, We're sorry to hear that your recent experience at our hotel did not meet your expectations. We would appreciate it if you could reach out to us directly so we can address any specific issues you may have encountered during your stay. We value your feedback and want to ensure a wonderful experience for all our guests.

2/10 Terrible

shaneka

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
DO NOT GO TO THIS HOTEL. THE SERVICE IS RIDICULOUS. I WAS WITHOUT A TV FORNA WHOLE DAY THEY SWITCHED ME TO 2 DIFFERENT ROOMS AND THOSE DIDNT WORK. I ASKED TO BE COMPENSATED And they didnt do it. The phones barely work. Never again. Even the Maintenance guy said they are the worst .the Wiring is old and everything. They are too cheap to fix anything.
Stayed 2 nights in Dec 2023
Response from Manager on 8 Jan 2024
Hello shaneka, We apologize for any inconvenience caused during your stay. Our team strives to provide top-notch service, and we regret that this was not your experience. We appreciate your feedback regarding the TV and phone issues, and will address them with our maintenance team. Please reach out to our management directly for further assistance.

10/10 Excellent

LELAND

Liked: Cleanliness
Stayed 1 night in Dec 2023
Response from Manager on 8 Jan 2024
Hello LELAND,Thank you for choosing our hotel for your stay! We're delighted to hear that you had a fantastic experience with us. If you have any further feedback or would like to share any specific details about your stay, please don't hesitate to reach out to us directly. We look forward to welcoming you back again in the future.

2/10 Terrible

Herbert

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bad House Keeping
The room booked that a key was given, it was not cleaned, the bed was a mess from previous people that stayed.
Stayed 2 nights in Dec 2023
Response from Manager on 3 Jan 2024
Hello Herbert, Thank you for bringing your concerns to our attention. We apologize for any inconvenience caused during your stay. We strive to provide clean and comfortable accommodations for our guests, and we regret that your room was not up to our usual standards. We appreciate your feedback and we will take the necessary steps to ensure this does not happen again in the future. Please feel free to contact our management team directly to discuss your experience further.

4/10 Poor

Osiris

Stayed 8 nights in Dec 2023
Response from Manager on 3 Jan 2024
Hello Osiris, We're sorry to hear that your recent stay with us did not meet your expectations. We value your feedback and would appreciate the opportunity to address any concerns you may have. Please reach out to us directly so that we can further discuss your experience.

10/10 Excellent

Ernesto

Liked: Cleanliness
Stayed 1 night in Dec 2023
Response from Manager on 1 Feb 2024
Hello Ernesto,We are delighted to hear that you had a wonderful experience with us. We strive to provide exceptional service and it is always pleasing to know when our efforts have been successful. We hope to have the opportunity to welcome you back in the future.

6/10 Okay

Maru

Disliked: Staff & service
The service is very bad
Stayed 1 night in Dec 2023
Response from Manager on 2 Jan 2024
Hello Maru,Thank you for your feedback. So sorry your experience was not exceptional. We hope you will stay with us again so we may regain your trust.

6/10 Okay

Win

Liked: Cleanliness
Disliked: Staff & service
Front desk service is terrible
Stayed 1 night in Dec 2023
Response from Manager on 26 Dec 2023
Hello Win, We apologize for any inconvenience you may have experienced during your stay. Providing exceptional service is our top priority, and we regret that we did not meet your expectations. We appreciate your feedback and will share your comments with our management team for further improvement. Thank you for bringing this to our attention.

10/10 Excellent

Ernesto

Stayed 1 night in Dec 2023
Response from Manager on 13 Jan 2024
Hello Ernesto,Thank you for choosing our hotel for your stay! We are delighted to hear that you had a wonderful experience with us. We strive to provide exceptional service and create memorable experiences for all our guests. We look forward to welcoming you back on your next visit!

10/10 Excellent

rafiq

Liked: Cleanliness, staff & service, property conditions & facilities
So good
Stayed 1 night in Dec 2023
Response from Manager on 23 Dec 2023
Hello rafiq,Thank you for taking the time to share your positive feedback! We're thrilled to hear that you had an enjoyable stay with us. Your satisfaction is our utmost priority, and we're delighted to have met your expectations. We look forward to welcoming you back in the future.

10/10 Excellent

Willian

Stayed 1 night in Dec 2023
Response from Manager on 19 Dec 2023
Hello Willian,Thank you for choosing our hotel for your stay! We are delighted to hear that you had a fantastic experience with us. We always strive to provide the best service possible, and your positive rating is a rewarding confirmation of our efforts. We hope to have the opportunity to welcome you back in the future.

6/10 Okay

Juan

Stayed 1 night in Dec 2023
Response from Manager on 6 Jan 2024
Hello Juan,Thank you for choosing to stay with us. We appreciate your business. If you have any further feedback, please feel free to reach out to us directly so that we can address any concerns you may have had during your stay. We hope to have the opportunity to welcome you back in the future.

10/10 Excellent

Jonathan

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Stayed 1 night in Dec 2023
Response from Manager on 16 Dec 2023
Hello Jonathan,Thank you for choosing our hotel for your stay! We are delighted to hear that you had a perfect experience with us. Should you have any further feedback or if there is anything we can assist you with, please do not hesitate to reach out to us. We look forward to welcoming you back in the future.

6/10 Okay

Lonzell

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Manager on 15 Dec 2023
Hello Lonzell, We appreciate you choosing our hotel for your stay. If there is any specific feedback you'd like to share, please reach out to us directly so that we can address any concerns you may have had. We hope to have the opportunity to welcome you back in the future for an even better experience.

4/10 Poor

Tesfamichael

Travelled with group
Disliked: Cleanliness, property conditions & facilities
Stayed 4 nights in Dec 2023
Response from Manager on 15 Dec 2023
Hello Tesfamichael, We're sorry to hear that your recent stay with us did not meet your expectations. We value feedback from our guests and would appreciate if you could reach out to us directly to discuss any specific issues you may have encountered during your stay. We strive to provide exceptional service and would love the opportunity to address your concerns.

4/10 Poor

Alfredo

Stayed 1 night in Dec 2023
Response from Manager on 13 Dec 2023
Hello Alfredo, We're sorry to hear that your recent experience at our hotel didn't meet your expectations. We would appreciate it if you could reach out to our hotel directly to share any feedback you may have, as we strive to continuously improve our services. We hope to have the opportunity to welcome you back in the future for a more enjoyable stay.

6/10 Okay

Ahmed

Liked: Cleanliness, staff & service
Stayed 1 night in Dec 2023
Response from Manager on 7 Dec 2023
Hello Ahmed, Thank you for choosing our hotel for your stay. We appreciate your business and hope you had a pleasant experience. If you have any specific feedback or concerns about your stay, please don't hesitate to reach out to us directly. We value your input and would be happy to address any issues you may have encountered.

8/10 Good

Beniam

Liked: Cleanliness
Stayed 1 night in Nov 2023
Response from Manager on 30 Nov 2023
Hello Beniam,Thank you for choosing our hotel for your stay. We appreciate your rating and hope you had a comfortable experience with us. If you have any specific feedback or suggestions, we encourage you to reach out to us directly so that we may address any concerns. We look forward to welcoming you back in the future.