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Reviews of Protea Hotel by Marriott Walvis Bay Pelican Bay

3.5 out of 5
Protea Hotel by Marriott Walvis Bay Pelican Bay
The Esplanade, Walvis Bay

Reviews

7.6

Good

Rating 10 - Excellent. 14 out of 56 reviews" "
Rating 8 - Good. 23 out of 56 reviews" "
Rating 6 - Okay. 13 out of 56 reviews" "
Rating 4 - Poor. 3 out of 56 reviews" "
Rating 2 - Terrible. 3 out of 56 reviews" "

8.2/10

Cleanliness

8.0/10

Staff & service

7.0/10

Amenities

7.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Eugene, Sandton

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A truely delightful location with access to all the best parts of Walvis. Protea magic
Stayed 3 nights in Dec 2023

10/10 Excellent

Penelope, Pinner

Stayed 1 night in Jan 2024

8/10 Good

Pierre

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023

6/10 Okay

Philip

Stayed 1 night in May 2023

2/10 Terrible

gary f

Stayed 1 night in May 2023

6/10 Okay

Oleg, Pompano beach

Travelled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
The room door wasn't working one day. Internet is very poor. Everything else below the average. The people are good.
Stayed 2 nights in Feb 2023

2/10 Terrible

BRAYAM

Stayed 1 night in Sep 2022

10/10 Excellent

Roland, Lilongwe

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All good
Stayed 2 nights in Aug 2022

8/10 Good

GJH

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2022

8/10 Good

Jason

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It’s ok
Was a nice place for a night or too kinda dated decor but the views of the water are nice.
Stayed 1 night in Dec 2021

10/10 Excellent

Rupert

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Protea Hotel by Marriott Walvis Bay Pelican Bay
Used as a base prior to waiting for vessel
Stayed 4 nights in Aug 2021

10/10 Excellent

Esme

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Breeze
Stay was fine
Stayed 4 nights in Jan 2021

10/10 Excellent

Benny, Walvis Bay

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
View of th beach tha was nice , quite place as well
Stayed 4 nights in Feb 2020
Response from Welma on 3 Mar 2020
Thank you for choosing to stay at Protea by Marriott, Pelican Bay during your recent visit to Walvis Bay. It was our pleasure HOSTING you. Regards, Management Team

8/10 Good

Godwin

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Walvis Bay stay
Clean hotel and friendly staff. Could do with a porter to assist needy tourists.
Stayed 1 night in Sep 2019

6/10 Okay

Verified traveller

Travelled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
The property was in nice shape and the staff was friendly and professional. But our room was not in good shape, we were given a smaller bed than promised and mechanicals were worn. The shower curtain was missing and we could not take a decent shower.
Stayed 1 night in Apr 2019
Response from WK on 3 May 2019
Dear Valued GUEST, I am really sorry that you weren't satisfied with our service. I'm really disturbed and totally understand your frustration. I want you to rest assured that we will handle your case in a strict manner and provide and satisfactory solution that will exceed your expectations. Also, an investigation will be carried out to determine the root cause of the technical problems and implement the necessary safeguards to prevent them from happening again. We have a reputation of keeping our customers happy and we want to make sure it is kept upheld. Please accept my sincere apologies.

8/10 Good

I B

Liked: Cleanliness, property conditions & facilities, room comfort
Renovation of
Our stay was good besides the entry card to our room was not working
Stayed 7 nights in Jan 2019

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2018

6/10 Okay

Anathi

Liked: Property conditions & facilities, room comfort
A bit disappointed for a Protea Group
There was no hot water during the time I was there. No communication was sent out to inform the guests that there was a problem with the boiler. I had to complain a few times and only on the day I was leaving I was told what the actual problem was. At the end the manager gave us discount on our stay. Great location and beautiful views.
Stayed 2 nights in Aug 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel, at the end of the bay, beautiful view
Hotel is very nicely located, at the end of the bay, offers a nice area to walk or run (up to 8K) and observe the pelicans, sun set and more.
Stayed 2 nights in Jun 2018

8/10 Good

William

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
No complaints other than noisy neighbours in the next room and the non-delivery of room service.

8/10 Good

Natalie

Liked: Cleanliness, staff & service, room comfort
An African take on Typical.
We were here for only one night. But we were put on the second floor, and there is no elevator.. My bags defintely weighed close to 70 pounds all together, so it was alot to carry up stairs. Room was clean, Bathroom seemed dingy and slightly intimidating. We lost hot water that night, so they had to fire up the back up (Africa stuff) . Overall, it wasn't too bad. I would consider staying there again. It was really close to our kayaking venue (literally a 3 minute walk). Breakfast was a big buffet, but fairly basic. The one thing that bothered me is that there was a back door that we used to exit for dinner, and when we came back in that way we realized that it was unlocked and you didn't even need a key to get in which seemed like a big security issue.

8/10 Good

Val, Narbonne, France

Liked: Cleanliness, staff & service, room comfort
By far the best position in Walvis
This Protea hotel was built around 2004 but has been renovated for the most part. All rooms give onto the ocean and work well apart from the dim lighting in the bathrooms. Breakfast is copious and varied. And best of all it's next to the Raft Restaurant and several others clustered around the place where you can embark on sailing trips and safaris into the high dunes of Namibia

4/10 Poor

Verified traveller

Liked: Cleanliness, room comfort
Disliked: Staff & service, property conditions & facilities
Give this place a miss
Room was clean but need maintenance tasks need to be attended to. Taps were dripping and the cupboard needed repairs. Bed and bedding was excellent. The restuarant was appalling. Breakfast was the best meal as it was self-service and the chef was brilliant - he had wonderful omelets. Dinner service was absolutely dreadful. Service was slow - waited more than an hour for soup that go a thumbs down. Kitchen staff was not trained. Would not recommend a stay here to anyone. Good place to pop in for a drink as the bar was stocked with excellent wines - at ridiculously high prices.

8/10 Good

Anthony, Johannesburg

Liked: Cleanliness, room comfort
Comfortable, clean & functional
A 3 day business trip to Walvis Bay. The hotel was comfortable, albeit a little lacking in amenities (no real bar area). A functional, clean and friendly hotel. Wonderful views from the room over the lagoon with great bird sightings. The local restaurant was excellent and just a short walk away.

4/10 Poor

lucy, united Kingdom

Disliked: Cleanliness, property conditions & facilities, room comfort
This hotel is in a great location but not worth it
No hot water in the morning. It's too expensive for nothing. Great location but would not recommend anyone to go there. What a waste of our money

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, room comfort

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Fairfax Travlr, Fairfax, VA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pleasant Hotel next to teh bay - good location
We had a good experience and would definite;y recommend this hotel. The hotel itself is very comfortable although some items like the room safes need updating. The rooms look out to the bay and the sheets are clean. The morning breakfast is nice. Overall, a pleasant experience.

8/10 Good

Brandon

Liked: Cleanliness, staff & service, room comfort
Internet slow or non existent.

8/10 Good

Alan, Johannesburg

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean and friendly overnight stay, great view
We had a very comfortable overnight stay as a family. The rooms were well appointed and clean, there were plenty of nice bars and restaurants within close walking distance, great views and the breakfast was very comprehensive and nicely presented. Our luggage went missing on the flight and the hotel staff were extremely helpful and sympathetic.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Walvis Comfort
great place to stay while in walvis bay close to city center

6/10 Okay

Verified traveller

Disliked: Property conditions & facilities
No wi-fi but a great sunset.
The hotel information says that they have wi-fi and this is my 3rd time to stay here and the wi-fi has never worked in the bedrooms and works only on rare occasions in one small section of the lobby. If you need internet connectivity at all you will need to find another place to stay or expect to go to an area restaurant for a signal. Other than that the hotel was acceptable for the reasonable price.

6/10 Okay

Verified traveller

Disliked: Staff & service, property conditions & facilities
Condition of the hotel and service.
Not bad but not excellent, could be better. The hotel needs to be refreshed. Restaurant below standards.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great value, consistent service
This is my second stay at this hotel and it hasn't failed to satisfy. I would definitely recommend this to both business and leisure guests travelling in this area.

8/10 Good

colyn, vredendal

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
good location,good service, good food
had a good time. glad of good meal on sunday night. would have appreciated a ramp for luggage. enjoyable stay. have stayed before and will do so again

10/10 Excellent

Albert, Midlands, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Relaxing Winter Holiday
Initially, we were situated on the ground floor, almost opposite the cleaning staff entrance. Due to the arrangement of the doors there was a lot of disturbance (door slamming) from 6 AM on-wards! Once we mentioned the problem we were promptly moved and soft closers fitted to the outside door with-in 2 days. Impressive! This is a single example of the care and attention paid to each and every guest; we loved our stay

8/10 Good

Mike, San Francisco

Liked: Staff & service, property conditions & facilities, room comfort
This hotel is worth the money! Great breaskfasts.
Protea is a chain of hotels all over Africa. The ones I have stayed in have been a good value. This hotel is no exception. The complimentary breakfast is first class.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very beautiful location
Had a very good stay, thought the hotel was very good value for money. The location is amazing overlooking the lagoon which is filled with flamingos. The hotel was very clean and comfortable. Breakfast was of a good standard and with a good variety. Staff were helpful.

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities
Die Lage ist wunderschön, die Ausstattung war mal sehr schön, wird aber nicht gut instand gehalten. Das Essen im Restaurant war mittelmäßig, das Frühstück allerdings gut. An Silvester hatte nicht mal die Bar bis 24.00 Uhr geöffnet. Das Personal an der Rezeption war unfreundlich. Insgesamt bei den Preisen nicht zu empfehlen.
Stayed 2 nights in Dec 2019
Response from Welma on 30 Jan 2020
Dear Anonymous, Thank you for choosing to stay at the Protea Hotel Walvis Bay Pelican Bay and providing your honest feedback regarding your recent visit. Providing the highest level of hospitality is our number one priority and we sincerely apologize for falling short of meeting your expectations. As a teachable moment, we have shared your feedback with the hotel team to ensure the necessary guidelines are in place to prevent the same service issues from occurring in the future. Again, we sincerely apologize for letting you down. I assure you this is not the level of service we pride ourselves on. Once again, thank you for your valued feedback and we hope to serve you in future whenever your travels bring you back to Walvis Bay. Sincerely, Management Protea Hotel by Marriott Walvis Bay Pelican Bay

8/10 Good

Carmen

Liked: Cleanliness, staff & service
Prima voor een nachtje
We hebben hier een nacht verbleven. Standaard kamers, zoals je van een keten kunt verwachten. Wel een mooi balkon met zeezicht. Ontbijt was prima en divers. Eten vonden we niet geweldig. Maar er is genoeg in de buurt. Leuke locatie vanwege de vele pelikanen.
Stayed 1 night in Dec 2019
Response from Welma on 30 Jan 2020
Dear Carmen, Thank you for choosing to stay at the Protea Hotel Walvis Bay Pelican Bay and providing your honest feedback regarding your recent visit. We are pleased to hear you enjoyed the location of our hotel and the scenery. Providing the highest level of hospitality is our number one priority and we sincerely apologize for falling short of meeting your expectations in terms of the breakfast service. As a teachable moment, we have shared your feedback with the kitchen team to ensure the necessary guidelines are in place to prevent disappointing GUESTS in future. Once again, thank you for your valued feedback and we hope to serve you in future whenever your travels bring you back to Walvis Bay. Sincerely, Management Protea Hotel by Marriott Walvis Bay Pelican Bay

10/10 Excellent

KEUTGEN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2019
Response from wk on 23 Sept 2019
Dear KEUTEN, Thank you for choosing the Protea Hotel Walvis Bay Pelican Bay for your recent travels to Walvis Bay. Commitment to service and guest satisfaction is a main focus and we are delighted to hear you enjoyed your stay. The pride and dedication our hotel team takes in providing exceptional customer service to our valued guests speaks strongly to our company’s core values, “good service at a fair price.” Thank you again for taking the time to provide your feedback on the Guest Satisfaction Survey and we look forward to serving you again soon! Sincerely, Welma Kazondjandja Front Office Supervisor Protea Hotel by Marriott Walvis Bay Pelican Bay gm.pelicanbay@proteahotels.com.na 0026464214000

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2019

6/10 Okay

Verified traveller

Pas terrible
Hotel vétuste, personnel froid
Stayed 1 night in May 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
nice
部屋は広くて快適でした。一階の部屋からは直接海辺に出られ、そこからは夕方や朝の干潮時にフラミンゴやペリカンを見ることができます（双眼鏡が必要かも）。周辺にはレストランが多数あり、治安も良いです。朝食の野菜が少ないのが少し難点かもしれません。

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Super Location. Sehr schöne Zimmeraussicht. Gerne wieder.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

6/10 Okay

Verified traveller

Liked: Cleanliness, room comfort
Decevant
Bien situe au bord de la bay il est clair que le Protea a un avantage certain. Cependant la nourriture et le restaurant sont decevants, la proprete est assez douteuse et le service d'une lenteur effarante. NOus avons ete horriblement decu et avons regrette le dejuener pris la-bas : un curry de mouton gras, viande filandreuse voire immangeable. Bref cher pour ce que c'est. Le petit dejuener etait malheureusement decevant, les fruits frais sont a disposition et le choix de pain et confitures est la mais en dehors d'un petit dejeuner continental, je ne conseillerais pas le petit dejeuuner complet ou buffet. De plus les chambres bien que propres sont assez mal insonorisees, la finition catastrophique et il est clair que cet hotel aurait vraiment d'etre refait completement ( et pas chambre par chambre avec des travaux dnas la chambre voisine). N.B: le ponton a cote de l'hotel est dangereux vermoulu glissant et des planches manquent. A interdire !

8/10 Good

Béatrice, France (Lyon)

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Parfait pour un point de départ vers lesphoques!
Etape très agréable et pratique pour faire une excursion aux phoques à Walvis Bay. Personnel professionnel et aimable. Les+: son emplacement près du port, un restaurant dans l’hôtel et un restaurant très agréable sur pilotis juste à côté, rapport qualité-prix très correct, possibilité de laissé les bagages à la réception pendant les excursions, personnel agréable. Les -: WIFI pas vraiment accessible (débit trop lent), chambre pas très spacieuse, manque un peu de charme...

6/10 Okay

Verified traveller