Exterior
Check availability

Reviews of Holiday Inn Express & Suites Waller - Prairie View, an IHG Hotel

2.5 out of 5
Holiday Inn Express & Suites Waller - Prairie View, an IHG Hotel
31380 FM 2920, Waller, TX

Reviews

8.2

Very good

Rating 10 - Excellent. 218 out of 455 reviews" "
Rating 8 - Good. 120 out of 455 reviews" "
Rating 6 - Okay. 53 out of 455 reviews" "
Rating 4 - Poor. 29 out of 455 reviews" "
Rating 2 - Terrible. 35 out of 455 reviews" "

8.4/10

Cleanliness

8.6/10

Staff & service

8.2/10

Amenities

8.2/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10 Good

Mark

Stayed 1 night in Apr 2024

10/10 Excellent

Gabriela

Stayed 1 night in Apr 2024

10/10 Excellent

Paul

Stayed 3 nights in Mar 2024

10/10 Excellent

Fernando

Liked: Cleanliness, staff & service, property conditions & facilities
Everything good
Stayed 2 nights in Mar 2024

10/10 Excellent

LYNN

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
No problems
Stayed 1 night in Mar 2024

10/10 Excellent

Zanher

Stayed 2 nights in Feb 2024

2/10 Terrible

Chaya

Travelled with family and small children
Disliked: Staff & service, property conditions & facilities
Manager unresponsive to concerns. Poor follow up and professionalism absent.
Stayed 3 nights in Nov 2023

10/10 Excellent

Tameka

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Did not have enough towels for 3 people and used towels were left in bathroom. Hotel had a good selection of breakfast foods.
Stayed 2 nights in Dec 2023

10/10 Excellent

Donna

Travelled with family and small children
Liked: Staff & service, amenities, property conditions & facilities
Stayed 4 nights in Dec 2023

10/10 Excellent

Ellen

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
conveniently located
Stayed 2 nights in Nov 2023

2/10 Terrible

Charlene

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I got attacked by Bed Bugs. I have pictures and videos of the bugs and the welts they left on me. The staff was unbothered and offered me another room…. No thank you. We packed up and left. Had to get in touch with hotels.com customer service to be issued a refund, the hotel staff couldn’t help me because we booked through this website.
Stayed 3 nights in Nov 2023

8/10 Good

Justin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2023

6/10 Okay

Jessica

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The overall property was clean and the front staff was friendly. I would have rated higher except our room was not cleaned. We had to ask for towels and wash cloths and bag up the trash.
Stayed 2 nights in Nov 2023

10/10 Excellent

Barbara

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very pleasant staff!! Clean facility! Easy checking and out. Accommodating staff!
Stayed 1 night in Nov 2023

10/10 Excellent

Kelli

Stayed 1 night in Nov 2023

2/10 Terrible

Tiffany

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Im not sure how this hotel got good reviews. The furniture in the room (chair and bench) was filthy dirty. You could see the black grimy dirt.I had to request the sheets and comforter be changed because of stains. Housekeeping went thru 3 comforters before finding one with no stains. The toilet had to be flushed twice or else what was flushed would come back. It looked like housekeeping only cleaned the tub but never touched the wall in the shower. It looked like there was dried up wax slashes on the walls too. I have never stayed at a Holiday Express this nasty. We should have slept in our car. I would not recommend. And to have the nerve to charge almost $200/night absolutely overpriced. No grocery stores or nice restaurant chains. Have no plans of coming back here.
Stayed 1 night in Nov 2023

10/10 Excellent

genall

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
we were very pleased about everything nice staff clean room
Stayed 1 night in Nov 2023

10/10 Excellent

Abigail

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The perfect place to stay
Stayed 1 night in Nov 2023

6/10 Okay

Angel

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Stayed 2 nights in Oct 2023

2/10 Terrible

Tessa

Stayed 2 nights in Oct 2023

10/10 Excellent

Theresa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great option for our family.
Stayed 2 nights in Oct 2023

6/10 Okay

susan

The room was
Stayed 1 night in Oct 2023

10/10 Excellent

Deah

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

10/10 Excellent

Jesse

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was excellent the room was excellent and clean. Breakfast was awesome and on point.
Stayed 1 night in Oct 2023

10/10 Excellent

Roger

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2023

8/10 Good

Dale

Travelled with family
Liked: Cleanliness, staff & service, amenities
Room needed repairs.
Stayed 1 night in Oct 2023

10/10 Excellent

Zeeshan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is close to cricket ground and nicely located
Stayed 1 night in Sep 2023

10/10 Excellent

Richard

Stayed 1 night in Oct 2023

10/10 Excellent

Caitlin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was awesome
Stayed 3 nights in Oct 2023

10/10 Excellent

sarah

Travelled with group
Liked: Amenities, property conditions & facilities
Rooms were great. Breakfast was great. The staff was nice and well organized.
Stayed 1 night in Oct 2023

8/10 Good

Henry

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Sheets smelled like they haven't been washed in several days and spots located on our comforter.
Stayed 2 nights in Sep 2023

10/10 Excellent

Mary

Stayed 1 night in Sep 2023

6/10 Okay

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Missing toiletries
Check-in was quick, no issues. Hotel common areas and hallways were clean. The room was clean and comfortable. My stay was for 6 nights, Monday to Sunday. I did not need the room cleaned until Thursday and it was really just for additional toilet paper and Kleenex. However, those were the only two (2) items I did not get renewed. I had to go back down to the front desk and get those items from the front desk lady, who was very nice. Overall, the entire stay was fine. I would recommend the housekeeping staff check the toilet paper roll and the empty tissue dispenser in the counter, though.
Stayed 6 nights in Sep 2023

10/10 Excellent

Frank

Stayed 1 night in Sep 2023

10/10 Excellent

Kelli

Stayed 1 night in Sep 2023

10/10 Excellent

Manuel

Stayed 1 night in Aug 2023

10/10 Excellent

Burk

Stayed 1 night in Jun 2023
Response from Ishita on 8 Aug 2023
Thank you.

10/10 Excellent

Neal, FORT WORTH

Stayed 1 night in Jun 2023
Response from Ishita on 8 Aug 2023
Thank you for staying at Holiday Inn Express, Waller-TX.

4/10 Poor

Richard

Travelled with group
Liked: Staff & service, property conditions & facilities, room comfort
Disliked: Cleanliness
The employee at the front desk was friendly and helpful but upon entering the room they gave us, the beds looked like the last guest had just left the room. They were unmade and not even sure if the bedding had been changed.
Stayed 1 night in Jun 2023
Response from Ishita on 8 Aug 2023
I am sorry hear that your experience was not good but I assure you that all rooms and beds are properly prepared before we rent it out. I hope you will give us another opportunity to earn your satisfaction. Thank you for your feedback.

10/10 Excellent

Stacey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice. AC could have been colder
Stayed 1 night in May 2023

2/10 Terrible

Waldon

Disliked: Cleanliness, property conditions & facilities
Roaches mildew very dissatisfied

10/10 Excellent

Nathan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff were very helpful. The room was clean and welcoming.
Stayed 1 night in Apr 2023

4/10 Poor

Mary Carol

Liked: Staff & service
Disliked: Cleanliness
Convenient but overpriced;tub faucet broken; common area trash cans overflowing; breakfast foods not restocked
Stayed 1 night in Apr 2023

10/10 Excellent

Charlette

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good overnight stay
Comfortable bed - adequately cleaned - convenient location
Stayed 1 night in Apr 2023

8/10 Good

John

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Easy check in and out
Stayed 1 night in Mar 2023

10/10 Excellent

DANIEL

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The check in was smooth and the front desk staff was very friendly. Room is nice and clean and smells great.
Stayed 1 night in Feb 2023

10/10 Excellent

Cameron

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Although off the beaten path of being adjacent to 290 E. I would stay here again. The comfort, the cleanliness, the ambience of the facility created a welcoming atmosphere. Kudos!
Stayed 1 night in Feb 2023
Response from Ishita on 18 Feb 2023
Thank you for your great review. We look forward to seeing you soon.

10/10 Excellent

Rudolph

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2022

8/10 Good

JUSTIN

Stayed 1 night in Dec 2022

6/10 Okay

Jack

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was clean and accessible. The breakfast was very good. However, when I checked in, my room that I paid for in advance, room with King Bed, was not available. The receptionist had given it to some one else. So, I had a room with two queen beds. I don't understand how I can pay for something in advance, and then when I arrive, it has been given to someone else. Then, the receptionist said, and by the way, you won't be charged any more for it. Wow! I pay for a room in advance that I do not get and then get told that I will not be charged anymore for a room that I did not pay for, which I had not even asked for.
Stayed 1 night in Dec 2022