Room amenity

Reviews of Candlewood Suites Waco by IHG

2.5 out of 5
Candlewood Suites Waco by IHG
2700 South New Road, Waco, TX

Reviews

9.2

Wonderful

Rating 10 - Excellent. 568 out of 842 reviews
Rating 8 - Good. 189 out of 842 reviews
Rating 6 - Okay. 42 out of 842 reviews
Rating 4 - Poor. 27 out of 842 reviews
Rating 2 - Terrible. 16 out of 842 reviews

9.4/10

Cleanliness

9.2/10

Staff & service

8.6/10

Amenities

9.2/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Lesly

Liked: Cleanliness, staff & service, property conditions & facilities
Muy limpio, y lo más importante las camas muy cómodas, me gusta mucho.
Stayed 1 night in Aug 2025

4/10 Poor

Ryan

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
If this place has a 8 pr below I would not have been as surprised. I just don't know how it gets a 9.2 rating. It was hot in the hallways and had a very musty smell. The bathrooms were also weird with no ventilation. Also, we booked a king room on Expedia but they "ran out" so had to put us in a double queen. I have never had that happen with an Expedia booking. The one staff person was very nice for what it's worth. But the overall state of things does not suggest a 9.2 rating.
Stayed 1 night in Jul 2025

10/10 Excellent

Christopher

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Here for one night for work. Quiet property and spacious room with kitchenette.
Stayed 1 night in Jul 2025

8/10 Good

Claudette, Spring

Stayed 2 nights in Jul 2025

10/10 Excellent

Richard

Travelled with family
Liked: Cleanliness, property conditions & facilities
Staff was friendly and room was spacious.
Stayed 1 night in Jul 2025

10/10 Excellent

Ricardo A

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I'll be coming back here again. This is by far the most spacious I've ever been in.
Stayed 1 night in Jun 2025

6/10 Okay

frian

Travelled with group
Liked: Staff & service
Elevator quit working and we carried our bags down 4 floors.
Stayed 1 night in Jun 2025

2/10 Terrible

Leslie

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Went to check in, they said my reservation through Expedia was canceled by thr hotel but never informed Expedia nor did they call me. No rooms were available and never did try to help. It was graduation for thr college there and i had to scramble fot another room.
Stayed 3 nights in May 2025

8/10 Good

David

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hey its just a motel
Stayed 3 nights in May 2025

8/10 Good

ignacio

Travelled with family
Liked: Cleanliness, staff & service, room comfort

Waco escape

Hotel was nice and clean; noisy at times due to people walking around with heavy feet
Stayed 1 night in May 2025

8/10 Good

Timothy Mark

Stayed 2 nights in May 2025

10/10 Excellent

Sandra

Travelled with family
Stayed 1 night in May 2025

8/10 Good

Melinda

Stayed 1 night in Apr 2025

10/10 Excellent

danny

Liked: Cleanliness, staff & service, property conditions & facilities
Very friendly staff clean spacious room comfortable bed
Stayed 1 night in Apr 2025

10/10 Excellent

Michelle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2025

10/10 Excellent

Francisco, Floresville

Liked: Cleanliness, staff & service, property conditions & facilities
Convienent places to eat. Quiet at night.
Stayed 1 night in Mar 2025

10/10 Excellent

John

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2025

6/10 Okay

Gary

Liked: Cleanliness, property conditions & facilities
We had to request that our room be cleaned after 7 days and we were told that the cleaning staff was on strike. They did manage to get it cleaned but made it seem like it was a real inconvenience for them.
Stayed 7 nights in Jan 2025

10/10 Excellent

DeMarcus

Liked: Cleanliness, staff & service, property conditions & facilities
Great place
Stayed 2 nights in Jan 2025

2/10 Terrible

David

Business traveller, Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Disliked: Cleanliness
I was In the hotel today and I got bit for some kind of bugs they change me for another room and I hope not bugs, the hotel need to check the pest control

6/10 Okay

Monica

Travelled with family
Stayed 6 nights in Oct 2024

10/10 Excellent

Guenael

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2025

10/10 Excellent

troy a

Stayed 2 nights in Dec 2024

10/10 Excellent

Tina

Stayed 1 night in Dec 2024

6/10 Okay

Heather

Travelled with family
Disliked: Staff & service
Room had a weird smell and the from desk person was not very pleasant
Stayed 1 night in Dec 2024

10/10 Excellent

eloy

Stayed 1 night in Dec 2024

8/10 Good

Dennis

Stayed 1 night in Nov 2024

10/10 Excellent

Dick

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2024

10/10 Excellent

Shawn

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a great stop for us while moving from south Texas to Oklahoma! Had room for our trucks and trailers and is pet friendly!!
Stayed 1 night in Nov 2024

8/10 Good

Eli

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
It was convenient to the city. No breakfast. I will look for a hotel that has breakfast on my next trip to the city.
Stayed 3 nights in Nov 2024

8/10 Good

Temeshia

Stayed 1 night in Oct 2024

10/10 Excellent

Robert

Stayed 1 night in Nov 2024

10/10 Excellent

Vianey

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Coustomer service was 💯 GREAT!!!
Stayed 1 night in Oct 2024

8/10 Good

Teresa

Travelled with family
Liked: Property conditions & facilities
It was a good night stay. Comfy beds and pillows. Cold air. I would stay again
Stayed 1 night in Oct 2024

10/10 Excellent

Leticia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2024

8/10 Good

Chuck

Comfortable but missing some amenities

Beds are really comfortable! Overall good but the amenities horrible. So soap is dispenser type (understandable) but how do you use in bath tub when it is so high up on wall? Coffee was really bad and I got the fresh batch. Really it’s the machine. Maybe consider taste testing machine to find better quality.
Stayed 1 night in Oct 2024

8/10 Good

Zabrina

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice room and staff. Everything was clean but room could use some maintenance. Check in staff was very polite. Only complaint is they charged more after we left to my card. It was 12 dollars but no one has responded to why it was charged. We left the room perfectly clean and did not take anything from the room.
Stayed 3 nights in Oct 2024

10/10 Excellent

Michelene

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Front desk employee was very nice! Greeted us warmly and was very kind. Thank you! We arrived on 10/10 at about 7:30 pm
Stayed 1 night in Oct 2024

8/10 Good

Juan

Stayed 1 night in Sep 2024

8/10 Good

Linda

Stayed 1 night in Sep 2024

10/10 Excellent

Beth

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Baylor Family Weekend

Always friendly staff and room is clean with comfortable bed. My only complaint is that you should be able to stream Netflix on the TV.
Stayed 2 nights in Sep 2024

10/10 Excellent

Joe

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2024

2/10 Terrible

Michelle

Travelled with family
Disliked: Staff & service, property conditions & facilities
Very noisy air conditioner and refrigerator in room, keep us up all night
Stayed 3 nights in Sep 2024

6/10 Okay

Andrew

Travelled with family
Stayed 1 night in Sep 2024

6/10 Okay

Michael

Travelled with family
Liked: Amenities
Not my first choice in hotels but do not have a lot of options. 4 th floor hallway smells like they had a bad water leak (mildew) Staff was eating food at check in counter when we checked in. Smelled horrible. Room was okay. Extremely basic for the money per night.
Stayed 1 night in Sep 2024

10/10 Excellent

Julie

Liked: Cleanliness, staff & service, property conditions & facilities
Everything was fine.
Stayed 1 night in Aug 2024

10/10 Excellent

Janice

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Aug 2024

10/10 Excellent

Lynne

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2024

10/10 Excellent

Kalani

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2024

4/10 Poor

Susan

Travelled with family
Disliked: Amenities
Check in clerk kind of belittled me for booking through Expedia.
Stayed 2 nights in Jul 2024