AC Hotel General Álava by Marriott

Photo gallery for AC Hotel General Álava by Marriott

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In-room safe, desk, blackout curtains, soundproofing
In-room safe, desk, blackout curtains, soundproofing
In-room safe, desk, blackout curtains, soundproofing
In-room safe, desk, blackout curtains, soundproofing

Overview of AC Hotel General Álava by Marriott

AC Hotel General Álava by Marriott

3.0 star property

4.0/5 Very good

Guests rated this property 4.3/5 for cleanliness.

Popular amenities

  • Free WiFi
  • Air conditioning
  • Restaurant
  • Gym
  • Breakfast available
  • Business services

Cleaning and safety practices

  • Cleaned with disinfectant
  • Contactless check-in
  • Hand sanitiser provided
  • Personal protective equipment
Map
Avenida Gasteiz, 79, Vitoria-Gasteiz, Alava, 1009

Explore the area

  • Popular LocationChurch of San Miguel13 min walk
  • Popular LocationCasa del Cordon14 min walk
  • Popular LocationStatue of The Wayfarer15 min walk
  • AirportVitoria (VIT)10 min drive

Choose dates to view prices

About this area

Vitoria-Gasteiz

Located in Lovaina neighbourhood, AC Hotel General Álava by Marriott is connected to the convention centre. The area's natural beauty can be seen at Florida Park and Salburua, while Armory Museum of Alava and Bellas Artes Museum are cultural highlights. Looking to enjoy an event or a game while in town? See what's happening at Mendizorroza Stadium or Fernando Buesa Arena.

What's nearby

  • Mural Eskuz-Esku Crecimiento - 8 min walk
  • Church of San Pedro Apostol - 9 min walk
  • Church of San Miguel - 13 min walk
  • Casa del Cordon - 14 min walk
  • Statue of The Wayfarer - 15 min walk

Getting around

  • Vitoria (VIO-Vitoria-Gasteiz Train Station) - 18 min walk
  • Vitoria (VIT) - 10 min drive

Restaurants

  • Restaurante Chino Xu - 2 min walk
  • Gala - 3 min walk
  • Conde de Álava - 3 min walk
  • Andere - 3 min walk
  • Fresa Y Chocolate Cafe - 4 min walk

About this property

AC Hotel General Álava by Marriott

3-star central hotel connected to the convention centre in Lovaina
A restaurant, a fitness centre and a bar/lounge are available at this smoke-free hotel. WiFi in public areas is free. Other amenities include a coffee shop/cafe, 24-hour room service and a business centre.
AC Hotel General Álava by Marriott offers 107 accommodations with a safe and a hairdryer. Plasma televisions come with digital channels. Bathrooms include a shower and complimentary toiletries.

In-room wireless Internet access is available for a surcharge. Business-friendly amenities include desks and telephones; free local calls are provided (restrictions may apply).

Recreational amenities at the hotel include a fitness centre.

Languages

English, French, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter
Follows the standard cleaning and disinfection practices of Commitment to Clean (Marriott)
Follows the industry cleaning and disinfection practices of Safe Travels (WTTC - Global)

Check-in

Contactless social distancing and check-out
Protective shields in place at main contact areas
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Hand sanitiser provided
Individually wrapped food options available for breakfast
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: WiFi (EUR 8 per 24-hour period)
  • Available in some public areas: Free WiFi

Parking and public transport

  • Self parking on site (EUR 15 per day)
  • Limited on-site parking
  • Wheelchair-accessible parking available

Food and drink

  • Buffet breakfast available for a fee weekends 8:00 AM–11:00 AM: EUR 14.30 per person
  • 1 restaurant and 1 coffee shop/cafe
  • 1 bar
  • 24-hour room service

Restaurants on site

  • AC Lounge

Things to do

  • Fitness centre

Family friendly

  • Cots/infant beds available
  • Laundry facilities
  • Sofa bed
  • Soundproofed rooms

Conveniences

  • Lift
  • Free newspapers in reception
  • Front-desk safe

Guest services

  • 24-hour front desk
  • Concierge services
  • Dry-cleaning service
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Tour/ticket assistance

Business services

  • Business centre
  • Conference space (2616 square feet)
  • Meeting rooms

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille signage
  • Grab bar in bath
  • Grab bar near toilet
  • Height-adjustable showerhead
  • In-room accessibility (select rooms)
  • Lever door handles
  • Roll-in shower (select rooms)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair accessible (may have limitations)

More

  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Blackout drapes/curtains
  • Cots/infant beds available
  • Sofa bed

Bathroom

  • Free toiletries
  • Hairdryer
  • Private bathroom
  • Shower

Entertainment

  • Digital channels
  • Plasma TV

More

  • Desk
  • Free local calls
  • Phone
  • Safe
  • Soundproofing

Similar properties

See similar properties

Policies

Check-in

Check-in from 3 PM - midnight
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Rollaway/extra beds are not available.
Cots are available on request at the property

Payment types at the property

Important information

Optional extras

  • Fee for buffet breakfast: EUR 14.30 per person (approximately)
  • Fee for in-room wireless Internet: EUR 8 per 24-hour period (rates may vary)
  • Self-parking fee: EUR 15 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.

We should mention

Cash transactions at this property cannot exceed EUR 1000, due to national regulations; for further details, please contact the property using the information in the booking confirmation

Property is also known as

AC General Álava Marriott Vitoria
AC Hotel General Álava
AC Hotel General Álava Marriott
AC Hotel General Álava Marriott Vitoria
AC Hotel General Álava Marriott Vitoria-Gasteiz
Ac General Alava By Marriott
AC Hotel General Álava by Marriott Hotel
AC General Álava Marriott Vitoria-Gasteiz
AC General Álava Marriott
AC Hotel General Álava by Marriott Vitoria-Gasteiz
AC Hotel General Álava by Marriott Hotel Vitoria-Gasteiz

Overall score and ratings

4.0

Very good

Rating 5 - Excellent. 85 out of 274 reviews
5 - Excellent 31%
Rating 4 - Good. 135 out of 274 reviews
4 - Good 49%
Rating 3 - Okay. 37 out of 274 reviews
3 - Okay 14%
Rating 2 - Poor. 12 out of 274 reviews
2 - Poor 4%
Rating 1 - Terrible. 5 out of 274 reviews
1 - Terrible 2%

4.3/5

Cleanliness

4.0/5

Staff & service

3.9/5

Amenities

4.1/5

Property conditions & facilities

3.9/5

Eco-friendliness

3/5 Okay

Disliked: Property conditions & facilities
Tiered hotel.makes sure book bigger sized room
We stayed 3 nights. The room we initially booked was the size of a prison cell so we asked for an upgrade which we paid for despite being silver we pointed this out. Staff helpful with travel and tourist advice. At breakfast omelette made to order. Overall the hotel needed a make over decoration tierd.
Stayed 3 nights in Oct 2021

3/5 Okay

Disliked: Property conditions & facilities, room comfort
Outdated premises. Sub-standard
Very outdated hotel for AC Marriot standards. The air conditioning was rattling loudly, old radiators and dirty wallpaper. The lobby was great, but rooms need refurbishment. Parking at hotel is 15 EUR/night. Across the street just 6 EUR
Stayed 3 nights in Aug 2021

5/5 Excellent

Stayed 6 nights in Jul 2019

4/5 Good

Liked: Cleanliness, staff & service, room comfort
Stay in Vitoria, Basque Country
The hotel itself is very nice and pleasant. However, the buildings next door looks dated. The hotel is located on a pleasant wide street that go to the center of Vitoria, Spain. The street had several restaurants and we had dinner in one of them. We had an issue with the air conditioning and WiFi initially so we requested a change in room. We got transferred to a very nice room. I also used the garage. It was located below the hotel with an entrance to the hotel. The garage itself was OK, but the entrance looked dated.
Stayed 1 night in Jun 2019

1/5 Terrible

Disliked: Staff & service
Rude staff
The staff was rude and not helpful
Stayed 5 nights in May 2019