Virove Holidays from £116

We didn't get internet in the room and talk to the receptionist . But never was looked at. The air-conditioning was set by the hotel but it was hot . Parking you pay extra €15a day . The restaurant was good . Turkish food . The staff was friendly.

The hotel is very overpriced. It is outdated and hotel staff were aloof. Mediocre overall. The gym was very dirty and had little to no equipment. The floors were filthy and hadn’t been cleaned in a long time. No mats, towels and in a dungeon. The breakfast was mediocre. Would like to see healthier options and plant based options would be appreciated like in most other hotels. Would not be back.

Room was excellent, large bathroom with bath and separate shower. Beds were large with nice quality bedding. Breakfast was excellent, lots of choice and freshly cooked. Staff were helpful. Our room was above the in house Georgian restaurant, we didn't try it but it looked very popular. There was live entertainment which went on late, maybe 12am, we could hear it in our room which was directly above but it didn't stop us from going to sleep. The Vitosha area had a nice atmosphere and lovely view from our room of the mountain. We hope to return again and will book this hotel. Perhaps ask for a room that is not over the restaurant.

I stayed at this hotel for 9 nights, and while the room itself was fairly clean, the overall experience was disappointing. Housekeeping was very inconsistent. The bed was often made poorly, coffee, tea, soap, and other supplies were frequently not replenished, used coffee cups were sometimes left dirty, and we were often given fewer towels than the number of guests in the room. The biggest issue was the air conditioning. It automatically shuts off whenever the balcony door is opened and often had to be manually reset by the front desk. On the day we arrived after a long international flight, the AC wasn't working, and we had to switch rooms after my exhausted daughter had already fallen asleep. Then, on the fifth night at 1 a.m., the AC failed again, and we were told we might have to change rooms in the middle of the night while our children were sleeping. The hotel also advertises a pool, but it was extremely small and covered the entire time we were there, making it unusable. Overall, the hotel did not meet expectations due to poor housekeeping, ongoing maintenance issues, and misleading amenities. I would not stay here again.