Villa del Carbón Holidays from £1,647

An exceptional stay — the staff are truly the hallmark of this hotel, even more impressive than the property itself. I traveled alone to Mexico City for surgery and don’t speak Spanish, so I was grateful that many staff members spoke English. The hotel is beautiful; the rooms aren’t quite as large or luxurious as they appear online, but they are still very lovely. Some pre‑arrival requests weren’t communicated, which required a room change the next day. Rooms facing Reforma offer better views but significantly more street noise, not ideal for recovery. I stayed in the Sky Suites; breakfast is included but must be taken in the restaurant, not in-room. During the first postoperative days, I was too ill to go downstairs and asked for a boxed breakfast to be sent up, which they couldn’t accommodate. For a two‑week stay in an upper-tier room, that felt like a small concession a 5‑star property could make. Fortunately, room service was excellent — superb food and consistently polite, kind, and attentive staff. Fernando, the Concierge, secured my medication and had it delivered within minutes. Alfredo at the entrance looked out for me, even calling my room to check on me when I hadn’t appeared for a couple of days. Both made a point to come outside to say goodbye on my departure. I felt safe, cared for, and genuinely spoiled. From location to amenities — and especially the staff, I cannot emphasize this enough — this was a lovely stay. I will highly recommend the Marquis Reforma.

Amazing five star hotel with honesty bar, fresh breakfast every morning and 24/7 staff ready to accommodate any of your needs. It's like staying in a museum in the cutest part of the city

Truly a hidden gem in Roma Norte. The rooms are very spacious and curated, designed. Linen and towels are better than average five-star. Definitely be back.

Great place. Great staff. Great location. Only downside: very noisy.

Amazing boutique hotel, location, service, room, beautiful experienced