Villa Belén Holidays from £833

Upon arrival to the room, the door was open. Went to use the bathroom and there was hair on the sink. No hand towels or shower scrub towels. Itbwas raining that day and noticed the guest had umbrellas. Called in to find out how to get umbrella and was told there should be 1 in the room. No umbrella. So i called in to request itema. Had to call 1 hour later to find out whats going on?

I love the personnel of the hotel. The food was awesome. My favorite day? Saturday (Dominican night). The show was awesome. Id stay in a bungalow and i loved it. All was a VIP service. I will definitely be back. Thank you.

Hospitality was amazing.

The place was ok. The food was good, the room was so so, hard bed & lumpy pillows. The property was kept up but people just leave their trash everywhere. The everyday staff, bartender Jose at the dessert bar was amazing, housekeepers, waitstaff, were all superb. Always smiling and friendly. There is a lot of selling going on. There are timeshares for sale. We were asked several times to take a tour and we declined. There are people waiting in front of the CASABLANCA buffet waiting to sell you things. It’s constant. There is always someone asking to show you something. Within an hour of getting to our rooms, we had 2, we were approached by 2 spa appointment seekers and we booked 3 massages, in front of our rooms and paid cash. That night one in our party fell and hurt their toe. I went to the spa the next morning to cancel and was told that I couldn't get a refund. That the money left the property and that I could either book the massages at a later day of the week, get a credit for 320$ of product or get a certificate to use whenever I returned. I wanted a refund and was told for 3 consecutive days that I couldn’t get one. There is nothing anywhere that states cash cannot be refunded. We booked this on Saturday, canceled on Sunday and was told on Wednesday after days of insisting only a refund was acceptable, to return Friday for the refund. It was like the money was being kept hostage and in the end I only got it back in my hands at 11am while checking out on Saturday. 👎

Food choice excellent and great beach. Staff very friendly. Would book again.