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Reviews of Castelao

3 out of 5
Castelao
Calle Arzobispo Lago, 5, Vilagarcia de Arousa, Pontevedra

Reviews

8.2

Very good

Rating 10 - Excellent. 9 out of 25 reviews" "
Rating 8 - Good. 10 out of 25 reviews" "
Rating 6 - Okay. 4 out of 25 reviews" "
Rating 4 - Poor. 2 out of 25 reviews" "
Rating 2 - Terrible. 0 out of 25 reviews" "

8.6/10

Cleanliness

8.0/10

Staff & service

6.4/10

Amenities

7.8/10

Property conditions & facilities

4.0/10

Eco-friendliness

Reviews

4/10 Poor

Marco

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Such a disappointment
Stayed 4 nights in Jul 2023

4/10 Poor

PEDRO

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
While staff is friendly they new airconditioning are not working in the property yet it is announced that it has airconditioning so we left next day
Stayed 1 night in Apr 2023

8/10 Good

Ralph

Stayed 3 nights in Oct 2019

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All I needed for my trip. Very Friendly Staff! I ll go back for sure!
Stayed 3 nights in Sep 2019

10/10 Excellent

Nuno

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2017

10/10 Excellent

James, Scotland

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fair price, good service and location
Friendly, clean and quiet hotel in good location for shops, restaurants, local attractions. Stayed one night then was happy to come back again the night after the next. No complaints - fair price and good service.

8/10 Good

lyn, stanmore, London

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice, very central hotel.
We had a very positive experience in this hotel which was clean, friendly and very convenient. The staff were pleasant and helpful.

8/10 Good

DIANA

Travelled with partner
Liked: Staff & service, amenities
Buena estancia en pleno centro
Stayed 2 nights in Sep 2023

10/10 Excellent

José Manuel

Liked: Cleanliness, staff & service, property conditions & facilities
Bien
Stayed 1 night in Aug 2023

10/10 Excellent

FERNANDO

Stayed 1 night in Aug 2023

8/10 Good

JUAN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2021

8/10 Good

Matteo

Business traveller
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Nov 2020

6/10 Okay

Verified traveller

Liked: Cleanliness, room comfort
Disliked: Staff & service
En general es un buen hotel para viajar con la familia, muy limpio y cerca de todo, lo peor la poca amabilidad del personal de recepción , poco colaboradores , no proporcionan la ayuda necesaria, la recepcionista que nos atendió el primer día en vez de ayudarnos en los problemas que teníamos para acceder al hotel debido al corte de circulación por las fiestas locales se limitaba a indicar que ya nos habían cargado la primera noche y que abonáramos por adelantado la segunda ,preguntamos por el parking y previo a indicarnos dónde estaba etc ya nos dijo que lo teníamos que pagar aparte , sólo nos advertía pagos en vez de contestar nuestras preguntas ya estábamos en el ascensor cuando nos dio la bienvenida.
Stayed 2 nights in Aug 2019
Response from La dirección del Hotel on 23 Aug 2019
Estimado cliente, Disculpe las molestias ocasionadas en su estancia, motivado a que estamos en fiestas es difícil acceder al hotel y encontrar parking fuera de él, por lo cual informamos a nuestros clientes que nuestro parking es de pago. En cuanto a cobrar la estancia a la llegada es la política del hotel. Gracias y reciba un cordial saludo, La dirección del hotel.

6/10 Okay

Luciano

Disliked: Room comfort
Pequeño desastre
Imagino que tuve mala suerte, muchos ruidos nocturnos, incluso la policía fue a detener a un escandaloso que la montó.
Stayed 3 nights in Jul 2019
Response from DIRECTORA on 8 Jul 2019
Buenos días: Sentimos las molestias ocasionadas, ha sido un cliente que no venía en muy buen estado, teniendo que llamar a la policía para que lo tranquilizara. Disculpe las molestias ocasionadas. Gracias y un saludo. Raquel Mondragón. Directora.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Se recomienda
Buena calidad/precio. Recomendable
Stayed 2 nights in Jun 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities
Stayed 1 night in Jun 2019

10/10 Excellent

Yolanda María

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Alojamiento con encanto y confortable
Ha sido una estancia muy agradable. Habitacion amplia y con un hervidor de agua e infusiones para hacerte sentir más como en casa. Excelente limpieza. Por poner un "pero" necesitaría más luz a la altura del escritorio, pero es mi caso particular ya que lo uso para trabajar. Personal muy atento.
Stayed 1 night in May 2019

10/10 Excellent

João

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Boa opção face o binômio preço/qualidade
Stayed 3 nights in Oct 2018

8/10 Good

LAURA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2018

6/10 Okay

Daniel, Lugo

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Recepción decepcionante
El staff de recepción no supo ayudar a solucionar los problemas de aparcamiento para dejar las maletas
Stayed 1 night in Sep 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2017

6/10 Okay

Verified traveller

Liked: Cleanliness
Céntrico
Buscábamos un hotel céntrico y aceptable... y pasó la prueba. La habitación doble es pequeña, poco luminosa, pero pasable.

8/10 Good

Juan, Blanes

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Estancia muy agradable a repetir
La calidad de los servicios en general muy correctos. La ubicación del hotel ideal. La única nota negativa es el acceso al garaje.

8/10 Good

Jose Luis Villamor, Bilbao

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Todo correcto.
Correcta.