"Upon arrival there, I found a scruffy piece of paper in the lobby saying that keys should be collected from an address in Salou, 2 Carrer de Navarra, with no map or directions to get there.
I can confirm that the Salou office is a 30 minute walk using the most direct route and an hour if the main seafront road is used.
This is not acceptable. If you still intend to book a holiday using these apartments, the address where you collect the keys is close to the Place de Europa in Salou, the...