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Overview of AC Hotel Palacio Universal by Marriott

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Minibar, in-room safe, desk, laptop workspace
Minibar, in-room safe, desk, laptop workspace
Minibar, in-room safe, desk, laptop workspace

4.1/5 Very good

Guests rated this property 4.5/5 for cleanliness.

Popular amenities

  • Free WiFi
  • Air conditioning
  • Restaurant
  • Gym
  • Breakfast Available
  • Business Services

Cleaning and safety practices

  • Cleaned with disinfectant
  • Contactless check-in
  • Hand sanitiser provided

Explore the area

    Popular LocationGalicia Sea Museum7 min drive
    Popular LocationRande Bridge7 min drive
    Popular LocationSamil Beach8 min drive
    AirportVigo (VGO-Peinador)22 min drive
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About this area

Vigo

Located in Vigo, AC Hotel Palacio Universal by Marriott is in the city centre and on the waterfront. The area's natural beauty can be seen at Samil Beach and America Beach. Galicia Sea Museum and Vigo Zoo are also worth visiting.
Visit our Vigo travel guide
Popular Location

What's nearby

  • Galicia Sea Museum - 7 min drive
  • Rande Bridge - 7 min drive
  • Samil Beach - 8 min drive
  • Illa de Toralla - 11 min drive
  • Vao Beach - 18 min drive

Getting around

  • Vigo Guixar Station - 14 min walk
  • AirportVigo (VGO-Peinador) - 22 min drive

Restaurants

  • AC Lounge — 1 min walk
  • Colegiala - 3 min walk
  • Vinoteca Cabernet - 3 min walk
  • La Trastienda del Cuatro - 4 min walk
  • Picadillo - 4 min walk

About this property

AC Hotel Palacio Universal by Marriott

Historic hotel with restaurant and fitness centre
This smoke-free hotel features a restaurant, a fitness centre and a bar/lounge. WiFi in public areas is free. Additionally, 24-hour room service, a business centre and conference space are on-site. All 69 soundproofed rooms feature free WiFi and 24-hour room service. For a bit of entertainment, flat-screen TVs come with satellite channels, and guests will also find minibars and free local calls.
AC Hotel Palacio Universal by Marriott offers 69 forms of accommodation with minibars and a safe. Flat-screen televisions come with premium satellite channels. Bathrooms include a combined bath/shower unit, designer toiletries, bidets and complimentary toiletries.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones; free local calls are provided (restrictions may apply). Housekeeping is provided on a daily basis.

Recreational amenities at the hotel include a fitness centre.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter
Follows standard sanitisation guidelines of Commitment to Clean (Marriott)
Follows industry sanitisation guidelines of Safe Travels (WTTC - Global)

Social distancing

Contactless check-in and check-out
Protective shields in place at main contact areas
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Hand sanitiser provided
Individually wrapped food options available for breakfast
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Limited parking spaces
  • Parking height restrictions apply

Food and drink

  • Breakfast available for a fee: EUR 15.40 per person
  • 1 restaurant
  • 1 bar
  • 24-hour room service

Things to do

  • Fitness centre

Family friendly

  • Dry cleaning service
  • Free cots/infant beds
  • Laundry facilities
  • Soundproofed rooms

Conveniences

  • Lift
  • Free newspapers in reception
  • Front-desk safe
  • Library

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Tour/ticket assistance

Languages spoken

  • English
  • French
  • Portuguese
  • Spanish

Business services

  • Business centre
  • Meeting rooms
  • Conference space (1011 square feet)

Outdoors

  • Terrace

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille signage
  • Grab bar in bath
  • Grab bar near toilet
  • In-room accessibility
  • Lever door handles
  • Wheelchair-accessible business centre
  • Wheelchair-accessible fitness centre
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • Smoke-free property
  • TV in lobby

Room amenities

Bedroom

  • Climate control (air conditioning)
  • Free cots/infant beds

Bathroom

  • Bidet
  • Designer toiletries
  • Hairdryer
  • Shower/bathtub combination

Entertainment

  • Flat-screen TV
  • Premium channels
  • Satellite channels

Food and drink

  • Minibar

More

  • Desk
  • Free local calls
  • Laptop-friendly workspace
  • Phone
  • Safe
  • Soundproofing

Policies

Check-in

Check-in from 3 PM - midnight
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets not allowed (service animals welcome)

Children and extra beds

Children are welcome
Rollaway/extra beds are not available.
Free cots (infant beds)

Payment types at the property

Important information

Optional extras

The following fees and deposits are charged by the property at the time of service, check-in or check-out.

  • Fee for buffet breakfast: EUR 15.40 per person (approximately)
  • Nearby parking fee: EUR 13 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted

We should mention

Cash transactions at this property cannot exceed EUR 2500, due to national regulations; for further details, please contact the property using the information in the booking confirmation
Parking height restrictions apply

Property is also known as

AC Hotel Palacio Universal by Marriott Vigo
AC Hotel Palacio Universal Marriott Vigo
AC Palacio Universal
AC Hotel Palacio Universal by Marriott Hotel
AC Palacio Universal Marriott Vigo
Ac Palacio Universal Vigo
AC Hotel Palacio Universal by Marriott Hotel Vigo

Frequently asked questions

Can I cancel my reservation for free at AC Hotel Palacio Universal by Marriott and receive a full refund?
Yes, AC Hotel Palacio Universal by Marriott offers free cancellation on select room rates, because flexibility matters! Please refer to AC Hotel Palacio Universal by Marriott cancellation policy on our site for more details about any exclusions or requirements.
Is AC Hotel Palacio Universal by Marriott pet-friendly?
No, only service animals are welcome at the property.
How much is parking at AC Hotel Palacio Universal by Marriott?
Limited spots are available.
What time is check-in at AC Hotel Palacio Universal by Marriott?
Check-in is from 3 PM - midnight.
What time is check-out at AC Hotel Palacio Universal by Marriott?
Checkout is at noon.
Where is AC Hotel Palacio Universal by Marriott located?
Located in the heart of Vigo, this historic hotel is steps away from Estuary Marine Station, Centro Comercial A Laxe and A Pedra Market. Santa Maria Church and Centro Cultural Caixanova are also within 5 minutes. Vigo Guixar Station is 14 minutes by foot and Vigo-Urzáiz Station is 17 minutes.
4.1
Very good
5 - Excellent
70
4 - Good
86
3 - Okay
15
2 - Poor
13
1 - Terrible
3

4.5/5

Cleanliness

4.2/5

Staff & service

3.6/5

Amenities

4.2/5

Property conditions & facilities

4/5 Good

Travelled with family and small children
Happy face iconLiked: Cleanliness, property conditions & facilities
not good check in experience. ............ . ..... ......
Stayed 2 nights in Dec 2019

4/5 Good

Happy face iconLiked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2019

5/5 Excellent

Business traveller
Happy face iconLiked: Cleanliness, staff & service, property conditions & facilities, room comfort
Valid for money
Located by the harbour. Comfy bed. In room coffee free of charge. Breakfast good.
Stayed 2 nights in Oct 2019

4/5 Good

Happy face iconLiked: Cleanliness, property conditions & facilities, room comfort
Nice hotel but overpriced breakfast at 15 euros each so we passed.
Stayed 1 night in Sep 2019

3/5 Okay

Travelled with family
Happy face iconLiked: Cleanliness
Sad face IconDisliked: Staff & service, amenities
Need to train their staff urgently. Very rude and ineddicient. Almost zero guest services such as restaurant, room service, bell boy, assistance with cars. Great location. Could be a great hotel but the human factor lets it down.
Stayed 3 nights in Jul 2019

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