Title: Lenas Donau Reviews, Deals & Photos 2026 - Expedia.co.uk [See all properties](http://www.expedia.co.uk/Hotel-Search?regionId=3704&destination=Vienna%2C+Austria&selected=2822340&adults=2&children=&sort=RECOMMENDED&useRewards=false&semdtl=&userIntent=&vip=false) # Lenas Donau This charming hotel near Vienna State Opera invites travelers to unwind on its terrace or enjoy a refreshing drink at the bar after exploring the city. ## Photo gallery for Lenas Donau ![Interior - Lenas Donau (Vienna)](https://images.trvl-media.com/lodging/3000000/2830000/2822400/2822340/8ef36363.jpg?impolicy=resizecrop&rw=598&ra=fit) ![Exterior - Lenas Donau (Vienna)](https://images.trvl-media.com/lodging/3000000/2830000/2822400/2822340/f0f7a355.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Lobby sitting area - Lenas Donau (Vienna)](https://images.trvl-media.com/lodging/3000000/2830000/2822400/2822340/9af9082b.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Interior - Lenas Donau (Vienna)](https://images.trvl-media.com/lodging/3000000/2830000/2822400/2822340/69fb95f9.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Standard Twin Room | Desk, soundproofing, free cots/infant beds, rollaway beds - Lenas Donau (Vienna)](https://images.trvl-media.com/lodging/3000000/2830000/2822400/2822340/7d0659dd.jpg?impolicy=resizecrop&rw=297&ra=fit) - Overview - Rooms - Location - Policies Located in Vienna's vibrant center, Lenas Donau provides a stylish retreat where travelers can relax on the charming terrace or visit the welcoming bar. The hotel serves a buffet breakfast, offers in-room WiFi, and includes conference facilities for business needs. ## Reviews 6.2 ## Popular amenities - Pet-friendly - Free Wi-Fi - Restaurant - Breakfast available - Parking available - Business services £36 includes taxes & fees 16 Mar - 17 Mar ## Check prices for these days [Tonight ](https://www.expedia.co.uk/Hotel-Search?startDate=2026-03-15&endDate=2026-03-16&selected=2822340&PinnedHotelID=2822340&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-03-15&endDate=2026-03-16&selected=2822340&PinnedHotelID=2822340&HadPinnedHotel=true®ionId=-1&adults=2) [Tomorrow ](https://www.expedia.co.uk/Hotel-Search?startDate=2026-03-16&endDate=2026-03-17&selected=2822340&PinnedHotelID=2822340&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-03-16&endDate=2026-03-17&selected=2822340&PinnedHotelID=2822340&HadPinnedHotel=true®ionId=-1&adults=2) [This weekend ](https://www.expedia.co.uk/Hotel-Search?startDate=2026-03-20&endDate=2026-03-22&selected=2822340&PinnedHotelID=2822340&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-03-20&endDate=2026-03-22&selected=2822340&PinnedHotelID=2822340&HadPinnedHotel=true®ionId=-1&adults=2) [Next weekend ](https://www.expedia.co.uk/Hotel-Search?startDate=2026-03-27&endDate=2026-03-29&selected=2822340&PinnedHotelID=2822340&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-03-27&endDate=2026-03-29&selected=2822340&PinnedHotelID=2822340&HadPinnedHotel=true®ionId=-1&adults=2) ## Room options All rooms 1 bed 2 beds 3+ beds Showing 4 of 4 rooms ### View all photos for Single Room ![Single Room | Desk, soundproofing, free cots/infant beds, rollaway beds](https://images.trvl-media.com/lodging/3000000/2830000/2822400/2822340/44552277.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Single Room ### Highlights Garden Soundproofed Heating Free cots/infant beds Flat-screen TV Private bathroom Hairdryer Satellite channels - 194 sq ft - Sleeps 1 - 1 Single Bed ### View all photos for Double or Twin Room ![Double or Twin Room | Desk, soundproofing, free cots/infant beds, rollaway beds](https://images.trvl-media.com/lodging/3000000/2830000/2822400/2822340/11707e1a.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Double or Twin Room ### Highlights Garden Soundproofed Heating Free cots/infant beds Flat-screen TV Private bathroom Hairdryer Satellite channels - 194 sq ft - Sleeps 3 - 1 Double Bed OR 2 Single Beds ### View all photos for Triple Room ![Triple Room | Desk, soundproofing, free cots/infant beds, rollaway beds](https://images.trvl-media.com/lodging/3000000/2830000/2822400/2822340/27747deb.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Triple Room ### Highlights Soundproofed Heating Free cots/infant beds Flat-screen TV Private bathroom Hairdryer Satellite channels Daily housekeeping - 269 sq ft - Sleeps 3 - 3 Single Beds ### View all photos for Standard Twin Room ![Standard Twin Room | Desk, soundproofing, free cots/infant beds, rollaway beds](https://images.trvl-media.com/lodging/3000000/2830000/2822400/2822340/a14cddec.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Standard Twin Room ### Highlights Soundproofed Heating Free cots/infant beds Flat-screen TV Separate bedroom Private bathroom Hairdryer Satellite channels - 194 sq ft - 1 bedroom - Sleeps 3 - 2 Single Beds ## You may also like Ad ![Restaurant](https://images.trvl-media.com/lodging/45000000/44340000/44337100/44337005/13eaddea.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### Campanile Vienna South Favoriten - Pet-friendly - Free Wi-Fi - Air-conditioning - Breakfast available 8.4 Very good 396 reviews £48 includes taxes & fees 29 Mar - 30 Mar [](https://www.expedia.co.uk/Vienna-Hotels-7-Days-Premium-Hotel-Vienna-South.h44337005.Hotel-Information?chkin=2026-3-29&chkout=2026-3-30&rm1=a2®ionId=178316&destination=Vienna (and vicinity)&destType=MARKET&latLong=48.21311,16.36434&searchId=2f5b789e-130f-4f57-8683-469878bc0962&top_cur=GBP) Ad ![Lobby](https://a.travel-assets.com/media/meso_cm/PAPI/Images/lodging/106000000/105640000/105637600/105637505/16d7d2c2_b.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### Hampton By Hilton Vienna City West Rudolfsheim-Fünfhaus - Breakfast included - Pet-friendly - Restaurant - Air-conditioning 9.0 Wonderful 633 reviews £67 includes taxes & fees 22 Mar - 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More rewards for more adventures! [Sign in](https://www.expedia.co.uk/login?ckoflag=0&uurl=e3id%3Dredr%26rurl%3D%2FVienna-Hotels-Lenas-Donau.h2822340.Hotel-Information)[Sign up, it's free](https://www.expedia.co.uk/signup?enable_registration=true&uurl=e3id%3Dredr%26rurl%3D%2FVienna-Hotels-Lenas-Donau.h2822340.Hotel-Information) ## About the area Located on the waterfront, Lenas Donau is in Donaustadt neighbourhood and is connected to a shopping centre. Ernst Happel Stadium and Vienna State Opera are notable landmarks, and travellers looking to shop may want to visit Naschmarkt and Vienna Christmas Market. Wurstelprater and Giant Ferris Wheel are also worth visiting. Discover the area's water adventures with sailing and boat tours nearby, or enjoy the great outdoors with hiking/biking trails. [Visit our Vienna travel guide](https://www.expedia.co.uk/Vienna.dx178316) ![Map](https://maps.googleapis.com/maps/api/staticmap?&size=660x330&map_id=3b266eb50d2997c6&zoom=13&markers=icon:https%3A%2F%2Fa.travel-assets.com%2Ftravel-assets-manager%2Feg-maps%2Fproperty.png%7C48.23907%2C16.42986&channel=expedia-HotelInformation&maptype=roadmap&scale=1&key=AIzaSyCYjQus5kCufOpSj932jFoR_AJiL9yiwOw&signature=foKBe0swvtthMo9BhSsZk0kh2ug=) Wagramer Straße 52, Vienna, Vienna, 1220 ### What's nearby - ![The modern Vienna.](https://images.trvl-media.com/place/3704/cf19c764-d8d8-443d-b03a-cfad079a680b.jpg?impolicy=resizecrop&rw=115.61&rh=65.03&ra=fit&q=high) Alte Donau 1 min walk \- 0.0 miles - ![The United Nations is based at the Vienna International Centre and houses one of the four United Nations headquarters around the world. The tour is highly recommended and gives an insight and background to this place and the UN. ](https://images.trvl-media.com/place/3704/f5ae77cd-b7b5-4f3f-9e68-560c4bb6f2ed.jpg?impolicy=resizecrop&rw=115.61&rh=65.03&ra=fit&q=high) Vienna International Centre 11 min walk \- 0.6 miles - ![View from park on danube tower, vienna, austria](https://images.trvl-media.com/place/553248621563232841/f5418007-4631-4e23-af43-30d714497a7f.jpg?impolicy=resizecrop&rw=115.61&rh=65.03&ra=fit&q=high) Danube Tower 3 min drive \- 1.3 miles - Donau Zentrum 6 min walk \- 0.4 miles - International Atomic Energy Agency 16 min walk \- 0.9 miles ### Getting around - Kagraner Brücke Tram Stop 1 min walk - Erzherzog-Karl Street Station 3 min drive - Vienna International Airport (VIE) 25 min drive ### Restaurants - Starbucks 8 min walk - BURGERISTA 7 min walk - McDonald's 3 min walk - Saloon Donauplex 8 min walk - McDonald's 8 min walk ## About this property ### Lenas Donau Hotel near St. Stephen's Cathedral Consider a stay at Lenas Donau and take advantage of a terrace, a shopping centre on-site and a bar. Stay connected with free in-room WiFi, and guests can find other amenities, such as conference space and a restaurant. You'll also find perks such as: - Buffet breakfast (surcharge), self-parking (surcharge) and a round-trip airport shuttle (surcharge) - Multilingual staff, smoke-free property and a TV in reception - A vending machine, 1 meeting room and a lift Room features All 189 rooms have comforts such as free WiFi and sound-insulated walls. Other conveniences in all rooms include: - Rollaway/extra beds (surcharge) and free cots/infant beds - Bathrooms with showers and hairdryers - Flat-screen TVs with satellite channels - Heating, daily housekeeping and desks ## Similar properties ![Exterior](https://images.trvl-media.com/lodging/14000000/13450000/13442200/13442148/ac1e81e8.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### ibis budget Wien Sankt Marx Landstraße - Pet-friendly - Free Wi-Fi - Air-conditioning - Breakfast available 7.6 Good 800 reviews £54 includes taxes & fees 22 Mar - 23 Mar [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-03-22&endDate=2026-03-23&selected=13442148&PinnedHotelID=13442148&HadPinnedHotel=true®ionId=-1&adults=2) ![Daily continental breakfast (EUR 12 per person)](https://images.trvl-media.com/lodging/14000000/13450000/13441400/13441304/08a0b4dd.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### ibis budget Wien Messe Leopoldstadt - Pet-friendly - Free Wi-Fi - Air-conditioning - Breakfast available 7.8 Good 876 reviews £47 includes taxes & fees 22 Mar - 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Pet-friendly - Free Wi-Fi - Restaurant - Breakfast available 7.6 Good 477 reviews £47 includes taxes & fees 22 Mar - 23 Mar [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-03-22&endDate=2026-03-23&selected=4340614&PinnedHotelID=4340614&HadPinnedHotel=true®ionId=-1&adults=2) [Compare similar properties](/Hotel-Search?startDate=2026-03-29&endDate=2026-03-30&selected=2822340&PinnedHotelID=2822340&HadPinnedHotel=true®ionId=-1&adults=2&comparePropertyIds=2822340,13442148,13441304,5961179,44337005) ## Property amenities ### Internet - Available in all rooms: Free WiFi - Available in some public areas: Free WiFi ### Parking and transport - 24-hour return airport shuttle (surcharge) - Uncovered parking on site (EUR 20 per night) - Limited on-site self parking ### Food and drink - Buffet breakfast available for a fee 6:30 AM to 10:00 AM on weekdays and 6:30 AM to 10:30 AM on weekends; EUR 16 per person - A bar/lounge - A restaurant ### Things to do - Shopping centre - TV in common areas ### Family friendly - In-room cot - Rollaway/extra bed (surcharge) - Soundproofed rooms ### Conveniences - 24-hour front desk - ATM - Luggage storage - Safe at front desk - Vending machine ### Guest services - Change of towels on request - Housekeeping (daily) - Multilingual staff - Tour and ticket assistance ### Business services - 2,368 square feet of conference space - Computer station - Meeting room ### Outdoors - On the riverwalk - Terrace ### Accessibility - Lift ### More - 2 buildings - 6 floors - Banquet hall - Smoke-free property ## Room amenities ### Bedroom - Bedsheets provided - Free cot - Rollaway/extra bed (surcharge) ### Bathroom - Hair dryer - Private bathroom - Shower - Towels provided ### Entertainment - Flat-screen TV with satellite channels ### More - Desk - Heating - Mobile key entry - Soundproofed rooms ## Policies ### Check-in Check-in start time: 3:00 PM; check-in end time: anytime Minimum check-in age - 18 ### Check-out Check-out before 11 AM Contactless check-out ### Special check-in instructions This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation Front desk staff will greet guests on arrival at the property Information provided by the property may be translated using automated translation tools ### Access methods Staffed front desk ### Pets Pets are allowed for an extra charge of EUR 10 per pet, per night Welcoming dogs only Food and water bowls are available ### Children and extra beds Children are welcome 1 child, up to the age of 6 years, can stay for free if using existing beds when occupying the parent or guardian's room Rollaway/extra beds are available for EUR 25.0 per day. Free cots are available on request at the property ### Payment types at the property ## Important information ### Optional extras - Fee for buffet breakfast: from approximately EUR 16 per person - Airport shuttle fee: EUR 40 per vehicle (one-way) - Uncovered self-parking fee: EUR 20 per night - Pet fee: EUR 10 per pet, per night - Rollaway bed fee: EUR 25.0 per day The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change. ### You need to know This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed Guests must contact this property in advance to reserve cots/infant beds and rollaway/extra beds This property accepts major credit cards and cash Cashless transactions are available Safety features at this property include a fire extinguisher, a smoke detector, a first aid kit and outdoor lighting If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with UK consumer law, property booking services are not subject to the right of withdrawal. ### National rating Hotelstars Union assigns an official star rating for properties in Austria. This property is rated 3 stars. ### Property is also known as Lenas Donau Lenas Donau Hotel Lenas Donau Hotel Vienna Lenas Donau Vienna Lenas Donau Hotel Lenas Donau Vienna Lenas Donau Hotel Vienna ## Frequently asked questions ### Is Lenas Donau pet-friendly? ### How much does it cost to stay at Lenas Donau? ### How much is parking at Lenas Donau? ### What time is check-in at Lenas Donau? ### What time is check-out at Lenas Donau? ### Does Lenas Donau provide a shuttle to the airport? ### Where is Lenas Donau located? ## Have a question? Beta Get instant answers with AI powered search of property information and reviews. Ask a question ## Reviews ## Lenas Donau Reviews 6.2 All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.[More information](https://www.expedia.co.uk/lp/b/content-guidelines) ### 6.6 Cleanliness ### 6.2 Amenities ### 6.2 Staff & service ### 5.8 Property conditions & facilities 10 - Excellent 18 8 - Good 19 6 - Okay 27 4 - Poor 17 2 - Terrible 17 ## Reviews ### 8/10 Good #### Markus 4 Jan 2026 Liked: Cleanliness Good location in walking distance to suburban train, bus station and the Danube river; street is quite noisy ##### Markus Stayed 1 night in Jul 2025 ### 10/10 Excellent #### Fungayi Byron 12 Oct 2025 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort The room was very clean, service was good ##### Fungayi Byron Stayed 2 nights in Oct 2025 ### 6/10 Okay #### Darius 8 Jul 2025 Liked: Cleanliness, staff & service The hotel is at a major intersection, with traffic all day. Staff is helpfull, good breakfast, free WiFi ##### Darius Stayed 1 night in Jul 2025 ### 10/10 Excellent #### Sabir Hussain 28 Jun 2025 Liked: Cleanliness, staff & service, property conditions & facilities Every thing were good ##### Sabir Hussain Stayed 4 nights in Jun 2025 ### 6/10 Okay #### Dayana Rosas 28 Jun 2025 Liked: Amenities Was good as a place to rest at the end of a long day but there were a few things which made it overall not the best experience. Starting with a check-in time that is later than what is listed. Then the waiting area that we had to sit in to wait was very dirty and the table was broken. Finally, when we got to the room the extra toilet paper roll has blood smudged on it. The staff tried their best to help out and the rooms themselves were cleanly. I did not feel like the road next to the hotel was loud enough to be a bother ##### Dayana Rosas Stayed 7 nights in Apr 2025 ### 4/10 Poor #### Carlos 24 Jul 2025 Liked: Cleanliness Disliked: Staff & service, property conditions & facilities The hotel is in an excellent location with easy access to the metro. That being said, beware if you're staying in summer: there is no air conditioning. The rooms only have a heater, and the one in my parents’ room was malfunctioning: it was heating the room even though it was turned off. When I brought this up to the front desk, the staff member on duty was dismissive, rude, and unhelpful. He even denied there was a heater in the room, claiming it was a "ventilator", which it clearly wasn’t. His only response was: "Well, it's hot, open the window." It’s a shame to have received such treatment. We could have overlooked the lack of AC given the location, but the poor customer service completely soured our experience. This happened on the night of July 22, in case management would like to review who was working the front desk and address the situation. That is not the way to treat a guest. I was simply raising a valid concern. For reference, my parents were staying in room 272. ##### Carlos Stayed 2 nights in Jul 2025 ### 10/10 Excellent #### ENGKU MOHD FAHMI 14 Aug 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Nice place ##### ENGKU MOHD FAHMI Stayed 7 nights in Aug 2025 ### 8/10 Good #### Alejandro 7 Dec 2025 Liked: Cleanliness Disliked: Staff & service Clean room all the two nighst we stay , unfortunately staff was not that friendly and did not told us about the breakfast , i just realized that there was breakfast at the hotel because of the follow uo email , would highly recommend tell staff to let the cuatomers know about it . ##### Alejandro Stayed 3 nights in Dec 2025 ### 8/10 Good #### Mahendra 28 Aug 2025 Liked: Cleanliness, staff & service, property conditions & facilities I got everything I needed for my short stay in Vienna. ##### Mahendra Stayed 1 night in Aug 2025 ### 10/10 Excellent #### Nitin 3 Aug 2025 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Amazing Value! Great room, a little small but the very clean. Given the fact that I paid $38/night, I am very happy with my stay! ##### Nitin Stayed 1 night in Jul 2025 ### 10/10 Excellent #### ryad 17 Jul 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities The hotel is very good for its reasonable price. I do recommend it ##### ryad Stayed 5 nights in Jul 2025 ### 10/10 Excellent #### Hanna 20 Aug 2025 Liked: Cleanliness, property conditions & facilities, room comfort Very good for good price, that is absolutely rare in Vienna. One note-book double room, it is quite as hotel is in good place but there is a road near ##### Hanna Stayed 1 night in Aug 2025 ### 6/10 Okay #### Roderic 25 Aug 2025 Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Ok for the price. Generally needs some renovation but could become good. ##### Roderic Stayed 1 night in Aug 2025 ### 10/10 Excellent #### masafumi 13 Jul 2025 Liked: Amenities great! cozy! inexpensive! ##### masafumi Stayed 1 night in Jul 2025 ### 8/10 Good #### masafumi 12 Jul 2025 great ##### masafumi Stayed 1 night in Jul 2025 ### 6/10 Okay #### Zhu 5 Aug 2025 Liked: Cleanliness, staff & service, property conditions & facilities The single room faces the street and was very noisy. The double rooms face the other side and were much better. ##### Zhu Stayed 2 nights in Jul 2025 ### 4/10 Poor #### Noureddine 21 Sept 2025 Liked: Cleanliness, amenities, property conditions & facilities Disliked: Staff & service Staff lacks social skills. ##### Noureddine Stayed 5 nights in Sep 2025 ### 2/10 Terrible #### Sabry 2 Aug 2025 Disliked: Cleanliness, staff & service, property conditions & facilities Everything was terrible ##### Sabry Stayed 1 night in Jul 2025 ### 10/10 Excellent #### Giuly 30 Jul 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities . ##### Giuly Stayed 2 nights in Jul 2025 ### 6/10 Okay #### DA 13 Aug 2025 Disliked: Property conditions & facilities #### Average acceptable hotel. Breakfast was good value but the bed had broken slats. When an arriving customer blocked access to my designated parking spot I mentioned it to the desk clerk on duty who basically shrugged his shoulders and said "I don't know". I had to ask the checking in guests myself to find out who it was so they could move their car. ##### DA Stayed 2 nights in Aug 2025 ### 6/10 Okay #### Darius 23 Jun 2025 Liked: Cleanliness Noise from the street ##### Darius Stayed 1 night in Jun 2025 ### 4/10 Poor #### omid 29 Sept 2025 Disliked: Staff & service, property conditions & facilities, room comfort I probably won’t come back and not going to recommend this place to anyone . The housekeeper ignored to pick up trash or change the linens on daily routine . It happened that we ran out of the toilet paper and I had to run to the front desk and ask for it. Some of the linens and pillow cover are full of stains and never get changed ![](https://a.travel-assets.com/ugc/hotel-reviews/30a83d2e-d614-4a98-883d-dacb78bc4a47-1759128909170.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/711c401a-9b34-4e47-9ba3-4a2bb15aecc2-1759128909318.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### omid Stayed 5 nights in Sep 2025 ### 2/10 Terrible #### Knut Jostein 18 Jul 2025 Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort This is not a hotel to recommend!!! It is cheap, but it was not without reason. They advertise parking, but without informing that it must be booked separately. The receptionist was angry and rude to the two customers who were before me in the queue - same behavior to me! Grumpy! With mattresses as thin as camping mats and bed frames so creaky that you can feel each plank in your spine, it's impossible to sleep well. The day after i had several itchy blisters that I suspect was bed bug bites….. ##### Knut Jostein Stayed 1 night in Jul 2025 ### 2/10 Terrible #### Poema 2 Jul 2025 Disliked: Cleanliness, staff & service, property conditions & facilities Ibwould not recommended this property at all, mainly because ofvthe lack of the communication. After the booking on thec 22.06\. I sendca message to ask if the hotel can accommodate us if we arrive after midnight. Then i did try to call several times -there was no answer at all. On the day of the booking we were travelling, i had a serious health issue ( I am 70 y.o, have several disabilities.) Andcwe were running late. Again ibdid try to contact the property, then Expedia, to ket them knowcwe are late. But again no answer. Then i spoke to Expedia, asked to cancel the booking, due to the lack of communication. They were not able to contact the hotel asvwell. Finally on the 30.06, i had a very vague message:" sorry for the delay, sorry for the mess, our reception was opened 24h" How could i know that. Later on i had a message from Expedia, explaining that I will not getvacrefund, which i claimed due to the poor customer support, because they could not get the manager's approval for the refund. I am very disappointed, frustrated- yes, they admit the mess, but refused refund. Very unprofessional, irresponsible. ##### Poema Stayed 1 night in Jun 2025 ### 6/10 Okay #### Tetsuya 2 Oct 2025 近くにスーパーマーケットがあるのは良かったが、閉店時間が早い。地下鉄の駅が比較的近くにあるので、その点では便利。 ##### Tetsuya Stayed 6 nights in Sep 2025 ### Expedia's Latest Trends ### Hotels > - [Hotel Kaiserhof Wien](https://www.expedia.co.uk/Vienna-Hotels-HOTEL-KAISERHOF-WIEN.h4006.Hotel-Information) > - [Adina Serviced Apartments Vienna](https://www.expedia.co.uk/Vienna-Hotels-Joyn-Vienna.h35888577.Hotel-Information) > - [Austria Trend Hotel Europa Wien](https://www.expedia.co.uk/Vienna-Hotels-Austria-Trend-Hotel-Europa-Wien.h4528.Hotel-Information) > - [Hotel Rathauspark Wien - Handwritten Collection (Eröffnung 2026)](https://www.expedia.co.uk/Vienna-Hotels-Hotel-Rathauspark-Wien.h13991.Hotel-Information) > - [Hotel George Vienna](https://www.expedia.co.uk/Vienna-Hotels-Koncept-Hotel-Liebelei.h2842411.Hotel-Information) > - [MOOONS](https://www.expedia.co.uk/Vienna-Hotels-MOOONS.h41522509.Hotel-Information) > - [Flemings Hotel Wien-Stadthalle](https://www.expedia.co.uk/Vienna-Hotels-Flemings-Hotel-Wien-Stadthalle.h1545401.Hotel-Information) > - [Boutique Hotel Am Stephansplatz](https://www.expedia.co.uk/Vienna-Hotels-Boutique-Hotel-Am-Stephansplatz.h43784.Hotel-Information) > - [Hotel Daniel Vienna](https://www.expedia.co.uk/Vienna-Hotels-Hotel-Daniel-Vienna.h8053339.Hotel-Information) > - [Austria Trend Hotel Savoyen Vienna](https://www.expedia.co.uk/Vienna-Hotels-Austria-Trend-Hotel-Savoyen-Vienna.h7797080.Hotel-Information) > - [Flemings Selection Hotel Wien-City](https://www.expedia.co.uk/Vienna-Hotels-Flemings-Selection-Hotel-Wien-City.h3749150.Hotel-Information) > - [ Leonardo Hotel Vienna Hauptbahnhof](https://www.expedia.co.uk/Vienna-Hotels-Star-Inn-Hotel-Wien-Hauptbahnhof.h9732886.Hotel-Information) > - [Leonardo Hotel Vienna Schönbrunn ](https://www.expedia.co.uk/Vienna-Hotels-Star-Inn-Hotel-Wien-Schonbrunn.h5857455.Hotel-Information) > - [O11 Boutique Hotel Vienna](https://www.expedia.co.uk/Vienna-Hotels-O11-Boutique-Hotel-Vienna.h2893771.Hotel-Information) > - [lyf Schönbrunn Vienna](https://www.expedia.co.uk/Vienna-Hotels-Lyf-Schonbrunn-Vienna.h95711195.Hotel-Information) > - [Almanac Palais Vienna](https://www.expedia.co.uk/Vienna-Hotels-Almanac-Palais-Vienna.h88488251.Hotel-Information) > - [Leonardo Hotel Vienna Westbahnhof](https://www.expedia.co.uk/Vienna-Hotels-Leonardo-Hotel-Vienna.h7739.Hotel-Information) > - [Steigenberger Hotel Herrenhof](https://www.expedia.co.uk/Vienna-Hotels-Steigenberger-Hotel-Herrenhof-Wien.h2097988.Hotel-Information) > - [Hotel Sacher Wien](https://www.expedia.co.uk/Vienna-Hotels-Hotel-Sacher-Wien.h25831.Hotel-Information) > - [Space Homes Hostel - Inner City](https://www.expedia.co.uk/Vienna-Hotels-Space-Homes-Inner-City.h76148021.Hotel-Information) > - [Rafael Kaiser Premium Apartments](https://www.expedia.co.uk/Vienna-Hotels-Rafael-Kaiser-Premium-Apartments.h5476004.Hotel-Information) > - [House of Ble](https://www.expedia.co.uk/Vienna-Hotels-House-Of-Ble.h103174929.Hotel-Information) > - [Hotel Indigo Vienna – Naschmarkt by IHG](https://www.expedia.co.uk/Vienna-Hotels-Indigo-Vienna-Naschmarkt.h72115026.Hotel-Information) > - [The Social Hub Vienna](https://www.expedia.co.uk/Vienna-Hotels-The-Social-Hub-Vienna.h44986621.Hotel-Information) > - [Campanile Vienna South](https://www.expedia.co.uk/Vienna-Hotels-7-Days-Premium-Hotel-Vienna-South.h44337005.Hotel-Information) > - [Hotel Josefshof am Rathaus](https://www.expedia.co.uk/Vienna-Hotels-Hotel-Josefshof-Am-Rathaus.h443505.Hotel-Information) > - [Leonardo Hotel Vienna City West](https://www.expedia.co.uk/Vienna-Hotels-Leonardo-Hotel-Vienna-Otto-Wagner.h89165915.Hotel-Information) > - [voco Vienna Prater by IHG](https://www.expedia.co.uk/Vienna-Hotels-Voco-Vienna-Prater.h21234.Hotel-Information) ---