Title: Hotel Pension Lumes - Self Check-In Reviews, Deals & Photos 2026 - Expedia.co.uk [See all properties](http://www.expedia.co.uk/Hotel-Search?regionId=&adults=2&children=&sort=RECOMMENDED&useRewards=false&semdtl=&userIntent=&vip=false) # Hotel Pension Lumes - Self Check-In Historic Vienna unfolds right outside the door, with St. Stephen's Cathedral and Vienna State Opera just a short walk through charming cobblestone streets. ## Photo gallery for Hotel Pension Lumes - Self Check-In ![Family Room | In-room safe, blackout curtains, iron/ironing board, free WiFi - Hotel Pension Lumes - Self Check-In (Vienna)](https://images.trvl-media.com/lodging/3000000/2530000/2528200/2528121/14408e8d.jpg?impolicy=resizecrop&rw=598&ra=fit) ![Interior detail - Hotel Pension Lumes - Self Check-In (Vienna)](https://images.trvl-media.com/lodging/3000000/2530000/2528200/2528121/94bd4cba.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Basic Triple Room | In-room safe, blackout curtains, iron/ironing board, free WiFi - Hotel Pension Lumes - Self Check-In (Vienna)](https://images.trvl-media.com/lodging/3000000/2530000/2528200/2528121/4a7abf5e.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Interior entrance - Hotel Pension Lumes - Self Check-In (Vienna)](https://images.trvl-media.com/lodging/3000000/2530000/2528200/2528121/ce366e18.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Property entrance - Hotel Pension Lumes - Self Check-In (Vienna)](https://images.trvl-media.com/lodging/3000000/2530000/2528200/2528121/ad7501f4.jpg?impolicy=resizecrop&rw=297&ra=fit) - Overview - Rooms - Location - Policies Hotel Pension Lumes - Self Check-In provides a sophisticated base in central Vienna. Travelers can enjoy city panoramas from the terrace, stay connected with in-room WiFi, and receive assistance from the helpful multilingual staff throughout their stay. ## Reviews 7.6 Good ## Popular amenities - Free Wi-Fi - Air-conditioning - Breakfast available - Laundry room - Housekeeping ## Room options ### Check availability for these dates Tonight [Feb 1 - Feb 2](https://www.expedia.co.uk/Hotel-Search?startDate=2026-02-01&endDate=2026-02-02&selected=2528121&PinnedHotelID=2528121&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-02-01&endDate=2026-02-02&selected=2528121&PinnedHotelID=2528121&HadPinnedHotel=true®ionId=-1&adults=2) Tomorrow [Feb 2 - Feb 3](https://www.expedia.co.uk/Hotel-Search?startDate=2026-02-02&endDate=2026-02-03&selected=2528121&PinnedHotelID=2528121&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-02-02&endDate=2026-02-03&selected=2528121&PinnedHotelID=2528121&HadPinnedHotel=true®ionId=-1&adults=2) This weekend [Feb 6 - Feb 8](https://www.expedia.co.uk/Hotel-Search?startDate=2026-02-06&endDate=2026-02-08&selected=2528121&PinnedHotelID=2528121&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-02-06&endDate=2026-02-08&selected=2528121&PinnedHotelID=2528121&HadPinnedHotel=true®ionId=-1&adults=2) Next weekend [Feb 13 - Feb 15](https://www.expedia.co.uk/Hotel-Search?startDate=2026-02-13&endDate=2026-02-15&selected=2528121&PinnedHotelID=2528121&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-02-13&endDate=2026-02-15&selected=2528121&PinnedHotelID=2528121&HadPinnedHotel=true®ionId=-1&adults=2) All rooms 1 bed 2 beds Showing 4 of 4 rooms ### View all photos for Basic Single Room ![Basic Single Room | In-room safe, blackout curtains, iron/ironing board, free WiFi](https://images.trvl-media.com/lodging/3000000/2530000/2528200/2528121/09fea3a2.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Basic Single Room ### Highlights Garden Air conditioning Connecting rooms available TV Blackout curtains Hairdryer Coffee/tea maker Daily housekeeping - City view - 172 sq ft - Sleeps 1 - 1 Single Bed ### View all photos for Basic Double Room ![Basic Double Room | In-room safe, blackout curtains, iron/ironing board, free WiFi](https://images.trvl-media.com/lodging/3000000/2530000/2528200/2528121/7ca3ad7f.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Basic Double Room ### Highlights Garden Air conditioning Connecting rooms available TV Blackout curtains Hairdryer Coffee/tea maker Daily housekeeping - City view - 269 sq ft - Sleeps 2 - 1 Double Bed ### Family Room ### Highlights Garden Air conditioning Connecting rooms available TV Blackout curtains Hairdryer Coffee/tea maker Daily housekeeping - City view - 269 sq ft - Sleeps 4 - 1 Double Bed and 1 Double Sofa Bed ### View all photos for Basic Triple Room ![Basic Triple Room | In-room safe, blackout curtains, iron/ironing board, free WiFi](https://images.trvl-media.com/lodging/3000000/2530000/2528200/2528121/e24e1091.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Basic Triple Room 10.0 Exceptional 1 review ### Highlights Air conditioning Connecting rooms available TV Blackout curtains Hairdryer Coffee/tea maker In-room safe Desk - City view - Sleeps 3 - 1 Double Bed and 1 Single Bed ## You may also like Ad ![Exterior](https://images.trvl-media.com/lodging/2000000/1950000/1943200/1943117/2bd198e4.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### 25hours Hotel Vienna at MuseumsQuartier Neubau - Spa - Pet-friendly - Free Wi-Fi - Restaurant 9.0 Wonderful 1,002 reviews £102 includes taxes & fees 22 Feb - 23 Feb [](https://www.expedia.co.uk/Vienna-Hotels-25hours-Hotel-At-MuseumsQuartier.h1943117.Hotel-Information?chkin=2026-2-22&chkout=2026-2-23&rm1=a2®ionId=178316&destination=Vienna (and vicinity)&destType=MARKET&latLong=48.21311,16.36434&searchId=851c684c-a982-49b3-8ecb-fb13aa0a16e9&top_cur=GBP) Ad ![Exterior](https://a.travel-assets.com/media/meso_cm/PAPI/Images/lodging/1000000/20000/19600/19589/601d0622_b.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### Miiro Palais Rudolf NEW OPENING Innere Stadt - Free Wi-Fi - Restaurant - Air-conditioning - Gym 8.8 Excellent 1,001 reviews £110 includes taxes & fees 8 Feb - 9 Feb [](https://www.expedia.co.uk/Vienna-Hotels-Miiro-Palais-Rudolf.h19589.Hotel-Information?chkin=2026-2-8&chkout=2026-2-9&rm1=a2®ionId=178316&destination=Vienna (and vicinity)&destType=MARKET&latLong=48.21311,16.36434&searchId=851c684c-a982-49b3-8ecb-fb13aa0a16e9&top_cur=GBP) Ad ![Bar (on property)](https://a.travel-assets.com/media/meso_cm/PAPI/Images/lodging/73000000/72130000/72122400/72122354/daa4a3f3_b.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### Radisson RED Hotel, Vienna Leopoldstadt - 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More rewards for more adventures! [Sign in](https://www.expedia.co.uk/login?ckoflag=0&uurl=e3id%3Dredr%26rurl%3D%2FVienna-Hotels-Hotel-Pension-Lumes.h2528121.Hotel-Information)[Sign up, it's free](https://www.expedia.co.uk/signup?enable_registration=true&uurl=e3id%3Dredr%26rurl%3D%2FVienna-Hotels-Hotel-Pension-Lumes.h2528121.Hotel-Information) ## About the area Located in Innere Stadt neighbourhood, Hotel Pension Lumes - Self Check-In is connected to a railway/underground station. Hofburg Imperial Palace and Vienna State Opera are cultural highlights, and some of the area's notable landmarks include Belvedere and Ernst Happel Stadium. House of Music Museum and Botanical Garden of the University of Vienna are also worth visiting. [Visit our Vienna travel guide](https://www.expedia.co.uk/Vienna.dx178316) ![Map](https://maps.googleapis.com/maps/api/staticmap?&size=660x330&map_id=3b266eb50d2997c6&zoom=13&markers=icon:https%3A%2F%2Fa.travel-assets.com%2Ftravel-assets-manager%2Feg-maps%2Fproperty.png%7C48.20603%2C16.37461&channel=expedia-HotelInformation&maptype=roadmap&scale=1&key=AIzaSyCYjQus5kCufOpSj932jFoR_AJiL9yiwOw&signature=hCMAXFoFb7CPFei1TIKkc4A2zpU=) Weihburggasse 18-20, Vienna, Vienna, 1010 ### What's nearby - ![St. Stephen\'s Cathedral featuring landscape views, night scenes and a city](https://images.trvl-media.com/place/503226/25e79580-f281-4168-a0a7-816baa9babdd.jpg?impolicy=resizecrop&rw=115.61&rh=65.03&ra=fit&q=high) St. Stephen's Cathedral 3 min walk \- 0.2 miles - ![Stephansplatz which includes a church or cathedral, heritage elements and a city](https://images.trvl-media.com/place/508748/ce5d9049-8de7-48ff-9648-7aba44480f0b.jpg?impolicy=resizecrop&rw=115.61&rh=65.03&ra=fit&q=high) Stephansplatz 3 min walk \- 0.2 miles - ![Hofburg Imperial Palace showing chateau or palace, heritage architecture and a city](https://images.trvl-media.com/place/503215/7e29c443-c4cc-4496-976b-fc267eefa7ea.jpg?impolicy=resizecrop&rw=115.61&rh=65.03&ra=fit&q=high) Hofburg Imperial Palace 6 min walk \- 0.4 miles - ![Really nice place](https://images.trvl-media.com/place/3704/6aa63195-e229-4bde-999b-c6e6ba458d66.jpg?impolicy=resizecrop&rw=115.61&rh=65.03&ra=fit&q=high) Spanish Riding School 8 min walk \- 0.5 miles - ![Vienna State Opera featuring heritage architecture and interior views as well as an individual female](https://images.trvl-media.com/place/503222/9520a7e3-bdc5-427e-b74f-99cd89eba7cc.jpg?impolicy=resizecrop&rw=115.61&rh=65.03&ra=fit&q=high) Vienna State Opera 8 min walk \- 0.5 miles ### Getting around - Weihburggasse Tram Stop 4 min walk - Vienna Mitte Station 12 min walk - Vienna International Airport (VIE) 27 min drive ### Restaurants - KLEINOD Die Bar 3 min walk - Pürstner 4 min walk - Zum weißen Rauchfangkehrer 2 min walk - Café Frauenhuber 3 min walk - Kleines Café 1 min walk ## About this property ### Hotel Pension Lumes - Self Check-In Upscale hotel near Vienna State Opera Near St. Stephen's Cathedral and Stephansplatz, Hotel Pension Lumes - Self Check-In provides a terrace, dry cleaning/laundry services and car hire on-site. Guests can connect to free in-room WiFi. You'll also enjoy the following perks during your stay: - Luggage storage, multilingual staff and a lift - Tour/ticket information and a front desk safe Room features All guest rooms at Hotel Pension Lumes - Self Check-In offer thoughtful touches, such as air conditioning, as well as amenities, such as free WiFi and safes. Extra conveniences in all rooms include: - Bathrooms with showers and free toiletries - Wardrobes/cupboards, coffee/tea makers and daily housekeeping ## Similar properties ![Studio, 1 Bedroom, Balcony, City View | View from property](https://images.trvl-media.com/lodging/102000000/101590000/101584700/101584651/dda25cb2.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Studio Stubenbastei Check in 15h to 22h Only Innere Stadt - Free Wi-Fi - Air-conditioning - City view [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-02-15&endDate=2026-02-16&selected=101584651&PinnedHotelID=101584651&HadPinnedHotel=true®ionId=-1&adults=2) ![Front of property](https://images.trvl-media.com/lodging/45000000/44380000/44377400/44377315/68ed33cd.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Modern City Apartment Near Central Park Landstraße - Kitchen - Free Wi-Fi - City view - Microwave 2.0 1 review [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-02-15&endDate=2026-02-16&selected=44377315&PinnedHotelID=44377315&HadPinnedHotel=true®ionId=-1&adults=2) ![House | Private kitchen](https://images.trvl-media.com/lodging/59000000/58030000/58025500/58025464/ac5589cb.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Lively Holiday Home in Wien With Private Garden Floridsdorf - 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Available in all rooms: Free WiFi - Available in some public areas: Free WiFi ### Parking and transport - No on-site parking available ### Family friendly - Laundry facilities ### Conveniences - Laundry facilities - Luggage storage - Safe at front desk ### Guest services - Change of bedsheets (on request) - Change of towels on request - Dry cleaning/laundry service - Housekeeping (daily) - Multilingual staff - Tour and ticket assistance ### Outdoors - Terrace ### Accessibility - If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking. - Handrails in stairways - Lift - Well-lit path to entrance ### More - Designated smoking areas ## Room amenities ### Bedroom - Bedsheets provided - Blackout drapes ### Bathroom - Free toiletries - Hair dryer - Shower - Towels provided ### Entertainment - TV ### Food and drink - Coffee/tea maker ### More - Air conditioning - Connecting rooms available - Iron/ironing board on request - Phone - Safe ## Policies ### Check-in Check-in start time: 3:00 PM; check-in end time: anytime Minimum check-in age - 18 ### Check-out Check-out before 11 AM ### Special check-in instructions There is no front desk at this property Guests can access their accommodation through a private entrance Information provided by the property may be translated using automated translation tools ### Access methods Private entrance ### Pets No pets or service animals allowed ### Children and extra beds Children are welcome 3 children, up to the age of 3 years, can stay for free if using existing beds when occupying the parent or guardian's room Rollaway/extra beds are not available. ### Payment types at the property ## Important information ### You need to know This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed This property accepts major credit cards; cash is not accepted Cashless transactions are available If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with UK consumer law, property booking services are not subject to the right of withdrawal. ### We should mention The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation No pets and no service animals are allowed at this property This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly) ### Property is also known as Hotel Pension Lumes Hotel Pension Lumes Vienna Pension Lumes Pension Lumes Vienna Lumes Co Vienna Hotel Pension Lumes Lumes Self Check In Vienna Hotel Pension Lumes Self Check In Hotel Pension Lumes - Self Check-In Hotel Hotel Pension Lumes - Self Check-In Vienna Hotel Pension Lumes - Self Check-In Hotel Vienna ## Frequently asked questions ### Is Hotel Pension Lumes - Self Check-In pet-friendly? ### How much is parking at Hotel Pension Lumes - Self Check-In? ### What time is check-in at Hotel Pension Lumes - Self Check-In? ### What time is check-out at Hotel Pension Lumes - Self Check-In? ### Where is Hotel Pension Lumes - Self Check-In located? ## Have a question? Beta Get instant answers with AI powered search of property information and reviews. Ask a question ## Reviews ## Hotel Pension Lumes - Self Check-In Reviews 7.6 ### Good All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.[More information](https://www.expedia.co.uk/lp/b/content-guidelines) ### 8.2 Cleanliness ### 9.4 Location ### 8.0 Staff & service ### 7.2 Property conditions & facilities 10 - Excellent 39 8 - Good 58 6 - Okay 18 4 - Poor 16 2 - Terrible 6 ## Reviews ### 8/10 Good #### Nataliya 28 Dec 2024 Liked: Cleanliness, staff & service, property conditions & facilities The place had everything that was needed and more! Good price for unbeatable location and big room. Funny check in process, but if you manage that part, the rest is easy:) ##### Nataliya Stayed 1 night in Dec 2024 ### 6/10 Okay #### Marjorie 3 Apr 2025 Liked: Amenities Check-in process kinda confusing … luckily the cleaning lady was there to direct. Room was very clean … old and creaky, but clean and safe. Would not rate this a 4-star hotel (maybe a 2). Area was awesome- close to trains. ##### Marjorie Stayed 2 nights in Apr 2025 ### 4/10 Poor #### Jaime 4 Jul 2025 Disliked: Staff & service, room comfort #### Portable AC (?!) My only positive comment: Good location. The room had a portable AC (!!) located in the room internal balcony ( facing other apartments windows) We had to sleep with the balcony door open to get some AC. Kind of a Flinstones situation. We won’t book this place again ##### Jaime Stayed 2 nights in Jun 2025 ### 8/10 Good #### Verified traveller 28 Nov 2024 Liked: Cleanliness, property conditions & facilities, room comfort I did not recieve a code to enter the floor. And it was not clear how to enter the main door at the ground level. Room was simple, but clean. Bed slept good and the fridge worked. ##### Verified traveller Stayed 1 night in Nov 2024 ### 6/10 Okay #### Carol 24 Aug 2024 Liked: Cleanliness Disliked: Amenities, property conditions & facilities This is not a hotel but a “Pension”. These are rooms on a floor of a tired appartment/ office building. There is no reception and getting in at first is rather odd. The front door is locked after 6 PM so good luck getting in touch with someone. When I received instructions they were in German and I requested them in English but never received any. Good that when I arrived I had a friend who helped me. The room was clean, quiet and very central. When I selected 4 Star on Expedia I expected something better. ##### Carol Stayed 4 nights in Aug 2024 ### 10/10 Excellent #### Lori 8 Dec 2023 Liked: Cleanliness, amenities, property conditions & facilities The location was perfect and was quite reasonable. The room was clean with a small refrigerator and there was a small dining area and access to a stove if needed. The only issue we had was getting into our room. It is a self-check hotel so we were given a code to get our room key. We were told to enter the code and a box would open with our key. The problem was that we had to enter the code to get into the door to where the rooms were and there was a lock box on the wall that was NOT the box that would open. There was another box inside where we needed to enter the code a second time to get the key. Just a minor thing but since there was no desk we were on our own to figure it out and luckily someone else came along that called the help number to get the actual directions. Other than that it was wonderful and we would definitely return! ##### Lori Stayed 2 nights in Dec 2023 ### 8/10 Good #### Sung j 6 Jun 2025 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Nice place to stay if you get the entrance key cod This is a good place to stay. Location is great to the center and many landmark and restaurants. Hotel is clean, quiet and comfortable. The only problem i had (and major) was nobody sent me the security number to enter the hotel. I made reservation thru Hotels.com. dont know hotels.com should send or the Pension Lumens should send, but somebody ahould have sent me some info when the reservation was confirmed. I only got the confirmation email from Hotels.com (i made reservation the day before). So when i arrived at the entrance, i couldn't get in without this code. Dont know which room is mine, either. I had to call the emergency number with roaming a few times.. then finally made a contact. ##### Sung j Stayed 1 night in Jun 2025 ### 10/10 Excellent #### Fatima 13 Dec 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Very happy with our stay, it was very clean, cozy, they changed the linen every day, everything was perfect. Thank you! ##### Fatima Stayed 2 nights in Dec 2024 ### 10/10 Excellent #### Apexa 11 Dec 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities I enjoyed staying at the property. Check in was smooth even it was self check in. Thank you.. ##### Apexa Stayed 1 night in Dec 2024 ### 10/10 Excellent #### Barbara 10 Feb 2023 Liked: Staff & service, amenities, property conditions & facilities Very good value, very well located and comfortable ##### Barbara Stayed 3 nights in Feb 2023 ### 10/10 Excellent #### Ksenija 15 May 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Super convenient and comfortable. ##### Ksenija Stayed 1 night in Apr 2024 ### 8/10 Good #### YU 26 Nov 2024 Liked: Cleanliness, staff & service Good location in Vienna, but infrastructure is very old. Be sure to contact with the hotel if you want to check in late, the for for building should be open by vendor. ##### YU Stayed 3 nights in Nov 2024 ### 6/10 Okay #### Megs 16 Jul 2024 Liked: Cleanliness, property conditions & facilities Wifi did not work, and nobody responded to help fix it when i messaged. Otherwise good stay. ##### Megs Stayed 3 nights in Jul 2024 ### 2/10 Terrible #### shalini 8 Aug 2025 Disliked: Cleanliness, staff & service, amenities, property conditions & facilities Bed was broken. Self check in is not at all a good idea for guests traveling internationally. Our flight reached 8am and we got to hotel at 10\. We could leave luggage but no one to request a early check in. The hotel had emailed us the code to the room which worked when we got there even though check-in time was 3 PM. We opened a room to find so much trash and stuff left behind by the previous guests. I believe they use the same code for all the guests, which is very unsafe. The place had a small kitchen. It was full of dirty dishes everywhere there is no AC. When we complained, they just gave a fan. Our room was on the second floor and the elevator barely fits two people. We had to do multiple trips to take all the bags upstairs.I would never recommend this place to anyone. ##### shalini Stayed 1 night in Aug 2025 ### 2/10 Terrible #### shlomo 2 Jan 2024 Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Terrible I have got there. The self chekin didn’t work, they did not send me the PIN code to get the key. Also they didn’t answers the phone. After 1 hour wait I went to another hotel ##### shlomo Stayed 1 night in Dec 2023 ### 4/10 Poor #### Ashok 13 Oct 2023 Disliked: Staff & service #### Bad access instructions Entry into the property is very difficult, actually it was scary in night. No Uber or cab drivers could arrive in front of the building. We had to drag our suitcases to next street. They sent the code to access the premises very late, so caused us a lot of waste of time from our Salzburg trip. ##### Ashok Stayed 1 night in Oct 2023 ### 4/10 Poor #### Flavio 2 Aug 2025 Disliked: Cleanliness, staff & service, amenities, property conditions & facilities La posizione dell'hotel è ottima, però le camere sono vecchissime e trasandate, muri sporchi, mobilio vecchissimo e incompleto, dotazione scarsa, mancavano gli asciugamani e doccia sciuma. Sconsigliato per la qualità, max 1stella e mezza ##### Flavio Stayed 3 nights in Jul 2025 ### 8/10 Good #### Birgit 1 Mar 2025 Liked: Staff & service, amenities Disliked: Property conditions & facilities Alles toll, nur winrichtung etwas alt und abgenützt aber ok ##### Birgit Stayed 1 night in Feb 2025 ### 10/10 Excellent #### Hakima 27 Dec 2024 Liked: Cleanliness, staff & service Super Hôtel, manque un peu d’équipements dans la chambre. Personnel très sympathique. Je recommande ##### Hakima Stayed 4 nights in Dec 2024 ### 2/10 Terrible #### Daniel 11 Dec 2024 Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Issues with dirty beds continue I wanted to share some feedback from our recent one-night stay at your hotel in Vienna. My girlfriend and I were really looking forward to our stop in the city, but unfortunately, we encountered an issue that impacted our experience. Upon checking into our room, we noticed that the bed had hairs on it, which left us questioning the cleanliness of the linens. This made it difficult for us to relax and get the good night’s sleep we needed before continuing our journey. What made this particularly frustrating is that we’d already dealt with a similar issue at a hotel in Budapest earlier on this trip. It’s been disheartening to have these kinds of problems back-to-back, as it has taken away from what was meant to be an enjoyable vacation. I wanted to bring this to your attention because we expected better from your hotel. We hope you’ll consider addressing this, both for future guests and in making things right for us after this experience. Thank you for your time and understanding. I look forward to hearing from you. Best regards, Danny ![](https://a.travel-assets.com/ugc/hotel-reviews/0CC037CB87DBC075FA5D1F5BF1E18D926F6DD5BF1733943766541.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/741CDEE9D2C30F40DB85F469B82892D224DDCBD01733943766349.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/43EC1EC40E89C6289094F65E0D766069D8F9DB991733943765935.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/6B5FDC9219991F40A6A1943CA3D3A9EB08A5B9121733943766247.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Daniel Stayed 1 night in Dec 2024 ### 8/10 Good #### Teresa 8 Jun 2024 Liked: Cleanliness Sehr zentral, Einrichtung war ok. ##### Teresa Stayed 1 night in Jun 2024 ### 6/10 Okay #### Alberto 28 Apr 2024 Liked: Cleanliness, property conditions & facilities Se encuentra a unos pasos de la Catedral. ##### Alberto Stayed 2 nights in Mar 2024 ### 8/10 Good #### Tore 16 Sept 2023 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Perfekt resa till Wien Bra centralt hotell nära Stefansdomen. Det som saknades var beskrivning hur safe box fungerade. Vi kan rekomendera detta hotell skulle gärna bo där igen vi övernattade 3 nätter. ##### Tore Stayed 3 nights in Sep 2023 ### 8/10 Good #### Andrea 27 Aug 2022 Liked: Cleanliness, staff & service, amenities Tolle zentrale lage,preis Leistung ok ##### Andrea Stayed 1 night in Aug 2022 ### 8/10 Good #### Jill 17 Sept 2021 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Great location. The room was basic but had everything we needed- kettle, fridge, comfy beds. ##### Jill Stayed 1 night in Sep 2021 ## Expedia's Latest Trends ### Hotels > [Ruby Marie Hotel Vienna](https://www.expedia.co.uk/Vienna-Hotels-Ruby-Marie-Hotel-Vienna.h12649267.Hotel-Information) > > [Hotel Daniel Vienna](https://www.expedia.co.uk/Vienna-Hotels-Hotel-Daniel-Vienna.h8053339.Hotel-Information) > > [ Leonardo Hotel Vienna Hauptbahnhof](https://www.expedia.co.uk/Vienna-Hotels-Star-Inn-Hotel-Wien-Hauptbahnhof.h9732886.Hotel-Information) > > [lyf Schönbrunn Vienna](https://www.expedia.co.uk/Vienna-Hotels-Lyf-Schonbrunn-Vienna.h95711195.Hotel-Information) > > [Space Homes Hostel - Inner City](https://www.expedia.co.uk/Vienna-Hotels-Space-Homes-Inner-City.h76148021.Hotel-Information) > > [Artists paradise with grand piano](https://www.expedia.co.uk/Vienna-Hotels-Artists-Paradise-With-Grand-Piano.h40169189.Hotel-Information) > > [Leonardo Hotel Vienna City West](https://www.expedia.co.uk/Vienna-Hotels-Leonardo-Hotel-Vienna-Otto-Wagner.h89165915.Hotel-Information) > > [The Levante Parliament A Design Hotel](https://www.expedia.co.uk/Vienna-Hotels-The-Levante-Parliament-A-Design-Hotel.h1370855.Hotel-Information) > > [Adina Serviced Apartments Vienna](https://www.expedia.co.uk/Vienna-Hotels-Joyn-Vienna.h35888577.Hotel-Information) > > [Luxurious and Bright, 5 min walk to city center](https://www.expedia.co.uk/Vienna-Hotels-Mosergasse-3.h99498733.Hotel-Information) > > [Leonardo Hotel Vienna Schönbrunn ](https://www.expedia.co.uk/Vienna-Hotels-Star-Inn-Hotel-Wien-Schonbrunn.h5857455.Hotel-Information) > > [Spark by Hilton Vienna Donaustadt](https://www.expedia.co.uk/Vienna-Hotels-Spark-By-Hilton-Vienna-Donaustadt.h78642151.Hotel-Information) > > [Rafael Kaiser Premium Apartments](https://www.expedia.co.uk/Vienna-Hotels-Rafael-Kaiser-Premium-Apartments.h5476004.Hotel-Information) > > [PLAZA Premium Wien](https://www.expedia.co.uk/Vienna-Hotels-Arthur-Garden-Inn-Hotel.h91338058.Hotel-Information) > > [voco Vienna Prater by IHG](https://www.expedia.co.uk/Vienna-Hotels-Voco-Vienna-Prater.h21234.Hotel-Information) > > [Citadines Danube Vienna](https://www.expedia.co.uk/Vienna-Hotels-Citadines-Danube-Vienna.h90398048.Hotel-Information) > > [Hotel George Vienna](https://www.expedia.co.uk/Vienna-Hotels-Koncept-Hotel-Liebelei.h2842411.Hotel-Information) > > [Austria Trend Hotel Savoyen Vienna](https://www.expedia.co.uk/Vienna-Hotels-Austria-Trend-Hotel-Savoyen-Vienna.h7797080.Hotel-Information) > > [Apartment Erdbergstrasse](https://www.expedia.co.uk/Vienna-Hotels-CheckVienna-Erdberg.h38994330.Hotel-Information) > > [Hotel Sans Souci, Vienna](https://www.expedia.co.uk/Vienna-Hotels-Sans-Souci-Vienna.h5440693.Hotel-Information) > > [Hotel Indigo Vienna – Naschmarkt by IHG](https://www.expedia.co.uk/Vienna-Hotels-Indigo-Vienna-Naschmarkt.h72115026.Hotel-Information) > > [Campanile Vienna South](https://www.expedia.co.uk/Vienna-Hotels-7-Days-Premium-Hotel-Vienna-South.h44337005.Hotel-Information) > > [Hotel Zeitgeist Vienna Hauptbahnhof](https://www.expedia.co.uk/Vienna-Hotels-Hotel-Zeitgeist-Vienna-Hauptbahnhof.h6488601.Hotel-Information) > > [Flemings Hotel Wien-Stadthalle](https://www.expedia.co.uk/Vienna-Hotels-Flemings-Hotel-Wien-Stadthalle.h1545401.Hotel-Information) > > [Flemings Selection Hotel Wien-City](https://www.expedia.co.uk/Vienna-Hotels-Flemings-Selection-Hotel-Wien-City.h3749150.Hotel-Information) > > [Max Brown Hotel 7th District, part of Sircle Collection](https://www.expedia.co.uk/Vienna-Hotels-Max-Brown-7th-District.h31848685.Hotel-Information) > > [Leonardo Hotel Vienna Westbahnhof](https://www.expedia.co.uk/Vienna-Hotels-Leonardo-Hotel-Vienna.h7739.Hotel-Information) > > [The Social Hub Vienna](https://www.expedia.co.uk/Vienna-Hotels-The-Social-Hub-Vienna.h44986621.Hotel-Information) > > [smartments Wien Hauptbahnhof](https://www.expedia.co.uk/Vienna-Hotels-SMARTments-Business-Wien-Hauptbahnhof.h19214891.Hotel-Information) ---