Business Apartment, 1 Bedroom, Kitchen (incl. end cleaning fee) | 1 bedroom, premium bedding, laptop workspace, iron/ironing board
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Reviews of Grand Central Apartments

3 out of 5
Grand Central Apartments
Wiedner Gürtel 6, Vienna

Reviews

6.6
Rating 10 - Excellent. 7 out of 48 reviews" "
Rating 8 - Good. 15 out of 48 reviews" "
Rating 6 - Okay. 15 out of 48 reviews" "
Rating 4 - Poor. 4 out of 48 reviews" "
Rating 2 - Terrible. 7 out of 48 reviews" "

6.6/10

Cleanliness

6.6/10

Staff & service

6.4/10

Amenities

6.8/10

Property conditions & facilities

Reviews

6/10 Okay

Jamie

Stayed 1 night in Jul 2023

4/10 Poor

Stefanie

Travelled with partner
Disliked: Amenities
The communication with the property was consistent and was pleased with how friendly they were. Due to the property not having a front desk you have to go to their sister hotel to get the key, which was inconvenient, it is 20min away on foot. Not too far but be aware that you have to pick up your key elsewhere that the property. Thank goodness you don't need to take the key back to them for checkout. The location of the property is basically right next to the train station and perfectly located. I picked this location though for the use of their laundry facility which is advertised in the property description. The "laundry" they had was a single machine that written on in permanent marker saying dryer. I emailed the property to ask them about the laundry and was emailed back suggested laundry services elsewhere and not at the property. So the details need to be updated accordingly that they do not have laundry services available. I was beyond disappointed when I arrived that the hallway to our room was very dingy and dirty, there was a patch in the ceiling that was open and looked as if there was water damage and it felt very gross. The room itself thankfully was nice and clean and very comfortable. I loved the space that it had and that there was a kitchenette.

10/10 Excellent

Douglas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Thumbs up, not for hotels.com though
I really enjoyed the place, well located! What upset me is that hotels.com is really dodge on adding extra fees, so i ended up paying much more than I would if booked same place at different website. Avoid booking from here. Bad support all together!
Stayed 1 night in Feb 2020

8/10 Good

Milos

Liked: Cleanliness, staff & service, property conditions & facilities
Good but not for long stays
I used GCA for a 5-night stay. The room is nice, although a bit cramped. The bed is good, and the overall condition of the furniture is good, looks new. Highlight of the bath is the rain shower, so relaxing! So, the room was good, and the GCA location is good too - being close to the main train station and the adjacent mall was very helpful. The bad: the bed is very hard as if there was no mattress, and the pillows too soft. I woke up every morning stiff and with a pain in my back. Also, the fridge was making funny noices on occasion - once it woke me up at 5:30 am, I thought someone was doing the laundry. Turned out to be my fridge. But aside form those 2 issues, all was OK, and I would use it again, especially for shorter stays. OH, to get in you need to meet with the Guest Host, in my case Mr. Israel. So, there is no reception, but there is live person to let you in and show you the room. You just need to arrange for the time of your arrival, through email or by phone as listed in the reservation.
Stayed 5 nights in Nov 2019
Response from Kesho on 10 Dec 2019
Dear Milos, thanks for staying with us.We appreciate your feedback. Kind Regards

8/10 Good

Kerry

Travelled with group
Liked: Cleanliness, staff & service, room comfort
Clean apartment out of town with transport links.
Pleasant place just a 25min walk out of central Vienna. Good transport links. Clean and spacious enough.
Stayed 2 nights in Oct 2019
Response from Kesho on 28 Oct 2019
Dear Kerry, thanks for staying with us.We appreciate your feedback. Kind Regards

2/10 Terrible

Verified traveller

Travelled with group
Liked: Amenities
Disliked: Staff & service
My friend and I both tried contacting the property ahead of time as requested online, however the number would not connect. We went to the cafe as advertised and was asked to pay a €35 cleaning fee - except the apartment was not clean. The drains were blocked and it took over an hour for the shower to drain. The worst part was around 1.20am on our last night someone came into our room.
Stayed 3 nights in Dec 2018

6/10 Okay

Alex, Manchester

Disliked: Property conditions & facilities
Very small room, mould smell, windows are microscopic and do not provide day light. WiFi reception is horrible and non-stable, TV has 3 programs only. No shampoo provided. Room is clean and good looking, amenities are working. OK for a short stay.
Stayed 3 nights in Nov 2018

8/10 Good

Vladimir, Arlington, TX

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Position near to train Station and Belveder museum
Stayed 6 nights in Nov 2018

6/10 Okay

Neil, Ireland

Liked: Room comfort
Disliked: Cleanliness, staff & service
Location great, customer service and cleanlieness
Please read all both positives and negatives. We arrived early and tried calling to check in around 12 - no answer and phone number disconnected, not a great start. Arrived to the property and pressed the buzzer at 2pm, no answer. Waited 5 mins, pressed again, no answer. A Spanish couple arrived and had the same experience, and eventually went into the bar next door where it turns out is where the property manager works with NO information/directions to do this online. When finally checked in, the room appeared spacious and clean until further inspection where we found the previous guests rubbish under the sink not disposed of and genetal hair in the base of the shower. Makes me think what the €35 cleaning fee goes towards. Thankfully the bed sheets were fresh and clean and we had a very spacious king bed in apartment number 1. This apartment is advertised with 'garden view', however this is quite literally overgrown weeds on concrete. Wifi in the apartment was strong and of a good speed. There is also a free communal washing machine and tumble dryer which takes a bit of google translate to get the right settings, but definitely a good perk of the apartment. Location of this apartment is its main draw, being around 500m walk from the main station next to Belvadere Palace. There was also a microwave, hob and fridge. Also plenty of pots and pans to use to cook your own meals. On balance, I would not stay here again due to the service received and cleanlieness.
Stayed 2 nights in Sep 2018

8/10 Good

susie, Sydney, Australia

Liked: Cleanliness, property conditions & facilities, room comfort
Quiet, clean, safe Hotel.
Apartment was close to main train station. It happened to be a bit rainy when we arrived and therefore tricky to find at first (sign on entry door was tucked in next to a cafe). So we simply made a call and the hostess came out onto the street to greet us. Lovely, quiet and safe apartment ( 3 keyed doors to go through to get into our apt). Apartment had kitchen with microwave, small fridge, sandwich press, cooktop, pots and crockery/cutlery. It was around 1/2 hr walk downhill to centre of city, but we bought a cheap ‘3 day’ Vienna red card from HBF (nearby main train station) to use on all public transport (that was nearby to apt). Trams and underground found across the road outside apartment and went into town every 10 mins. Easy! Schloss Belvedere around the corner ( 5 mins walk). We really enjoyed our stay.
Stayed 4 nights in Jul 2018

8/10 Good

Mohamed, Cairo, Egypt

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Jun 2018

2/10 Terrible

Allen

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort
Informed the Apartments the time of our arrival as requested. We arrived at the apartment, there was no one there to meet us. After waiting 45 minutes in the rain we tried to call the telephone number provided, only to find it was not used any more, found another number which was disconnected. Contacted Expedia who also failed to contact the apartments. While on the phone to Expedia, a girl appeared and eventually was shown to our apartment, she showed us how to open and lock the door of the apartment and left quickly. The apartment was small, dingy with 2 small windows which were too high up to reach to open.The bed was in a corner of the room with very little room to move pass the foot of the bed to reach the furthest side. A few positives the bed was comfortable and the apartment and bathroom clean. The apartment was close to the main train station and tram stop. All in all a very poor apartment and not good value for money. We would never stay there again
Stayed 2 nights in Jun 2018

6/10 Okay

Kassedi, NJ

Disliked: Cleanliness, staff & service, room comfort
Strange Experience
There’s no front desk so we met with the owner’s friend who provided us with a key and showed us the room. My friend and I felt uncomfortable when he took photos of our drivers license. We felt even more suspicious when he said that they didn’t receive our payment and proceeded to charge us for the room. Later, he refunded me back the money (but in cash) after looking at my credit account to prove that I paid. The whole experience was uncomfortable and made us feel unsafe. Its unfortunate since the location is good and the room wasn’t bad. No shampoos or soaps provided.
Stayed 1 night in Jan 2018

6/10 Okay

John

Liked: Room comfort
Disliked: Staff & service
Convenient location but poor service
Although contacting the hotel manager before arriving to have someone meet us and check us in, we stood outside for several minutes in bone chilling cold, then returned to the train station to get warm. Later we noticed other arriving guests doing the same. The hotel has no on-site manager. It is very close to the beautiful Belvedere Palace, but so are other hotels. I do not recommend this hotel.
Stayed 2 nights in Dec 2017

2/10 Terrible

Alain

Disliked: Cleanliness
inacceptable à 120€/nuit
Les signalements de problèmes n’ont pas été réparés! Réfrigérateur puant malgré nettoyage par mon épouse pui prétendu nettoyage par l’hôtel. Chasse d’eau idem pièce commandée! Sans photo d’odeur ni de bruit de chasse d’eau évidemment…
Stayed 4 nights in Nov 2023

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Rundum zufrieden
Gut ausgestattes Apartment. Das Bett war bequem und es war im Hinterhof ruhig, ich konnte sehr gut schlafen. Mich persönlich hat es gefreut, dass es im Gemeinschaftsabstellraume eine Waschmaschine und Bügelbrett vorhanden war. Ich würde mich jederzeit wieder dort einquartieren.
Stayed 8 nights in Nov 2019
Response from Kesho on 27 Nov 2019
Sehr geehrter Gast, vielen Dank für Ihren Aufenthalt.Wir bedanken uns für Ihre nettes Feedback. Mit freundlichen

8/10 Good

Chin Leung

Liked: Cleanliness, staff & service, property conditions & facilities
Decent place for stay in Vienna
-Slightly confusing check in process, require contact with hosts before arriving but not clearly stated - clean and quiet place - moderate-size apartments with microwave, TV and wifi - very near to Hauptbahnhof - require taking tram across street to get to city centre
Stayed 2 nights in Jun 2019
Response from Kesho on 15 Jul 2019
Dear Chin Leung , thanks for your feedback. The check in instruction are written by our reservation page .At the location is no receptions thats why Mr Israel has to now the time for the check in. Thanks for staying by us. Kind Regards

6/10 Okay

Tünde

Liked: Staff & service, property conditions & facilities, room comfort
Disliked: Cleanliness
Rövid városnéző kiránduláshoz megfelelő
Nagyon jó a fekvése, pályaudvar éppen szemben. A városközpont könnyen elérhető, látnivalók a környéken, üzlet és bevásárló hely közelben. Wifi nagyon jól használható. Tv csatornák több nyelven, magyar éppen nem volt. A takarítás nagyon gyenge, konkrétan a konyhai eszközök elmosogatásával kellett kezdenünk. Minden poros, a padló koszos. A kertre nézéstől nem kell nagy dolgot várni, egy gazos romos kert van csak. A szoba mérete megfelelő, két személynek elegendő.
Stayed 3 nights in Dec 2018

6/10 Okay

Verified traveller

Stayed 4 nights in Dec 2018

6/10 Okay

Verified traveller

Travelled with group
Der Check-Inn war eine reinste Katastrophe. Die Telefonnummer in der Buchungsbestätigung war nicht vergeben und googelt man die Unterkunft, bekommt man eine Telefonnummer die mit der Unterkunft nichts zu tun hat. Erst ein Telefonat mit Expedia gab dann Aufschluss, dass man den Schlüssel in einem Resturanr bekommt. Der Mann dort war sehr nett, allerdings ebenfalls nicht der Ansprechpartner. Die Unterkunft an sich war okay. Das Bad roch extrem nach Chlor. Am Tag der Abreise wurde bereits ab 9:30 (der Check-out ist um 10:00) geschaut ob man endlich putzen kann und wann wir endlich raus sind. Positiv ist die Sauberkeit zu bewerten, dass wars aber dann auch schon. Ein Appartment das ich nicht weiterempfehlen werde und auch nicht mehr buchen werde.
Stayed 2 nights in Dec 2018

8/10 Good

Verified traveller

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 4 nights in Dec 2018

6/10 Okay

Lyubov

Stayed 4 nights in Dec 2018

8/10 Good

Marek

Liked: Cleanliness, room comfort
Celkem se mi to líbilo.
Na pokojích nejsou typické hotelové minišampóny ani minimýdla. Místo toho jsme si mohli půjčit standardní šampóny a masku na vlasy ze skříňky na chodbě. Z téže skříňky jsme si rovněž mohli vzít pár sáčků čaje na večer. Dokonce v téže skříňce naleznou ženy hygienické potřeby. Sprcha byla super. A velké skříně jsou taky plus. Co mi vadilo byli černé šmouhy na zdech a taky to, že trvalo dlouho, než se nám podařilo vytopit pokoj. A k wifi se dalo připojit jen u dveří od pokoje. Jinak se mi ubytování celkem líbilo.
Stayed 1 night in Oct 2018

8/10 Good

Adam

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hier kann man gut entspannen - nach Seifenkauf
Wirkte mehr wie eine privat vertriebene Ferienwohnung inkl. Schlüsselübergabe, aber war alles ganz in Ordnung. In dem Preissegment hätte ich nur Duschgel und Shampoo erwartet, doch nicht einmal eine Handseife war vor Ort zu finden. Möglicherweise vergaß man, dass dieses kleine Apartment als Hotelzimmer vermarktet wird. WLAN war extrem langsam. Ich sparte mir den Anruf. Zu beachten ist, dass es keine Rezeption o.ä. gibt. Sonst war alles ganz okay, ich konnte mich gut erholen.
Stayed 1 night in Oct 2018

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 4 nights in Oct 2018

4/10 Poor

Nashi, Japan

Liked: Cleanliness, staff & service, room comfort
Early check inがうまく伝わってなかったけど、スタッフの方々が柔軟に対応してくれてすごく助かりました！
Stayed 2 nights in Oct 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Sauber und ruhig, trotzdem relativ zentral gegenüber vom Hauptbahnhof gelegen. Wir waren sehr zufrieden und hatten keinerlei Probleme.
Stayed 3 nights in Oct 2018

6/10 Okay

Angel, München

Liked: Cleanliness, room comfort
Disliked: Staff & service
Meine Anfrage über das Expedia Portal wg late Checkin wurde erst nach Tagen beantwortet und als ich extra den Zug umgebucht hatte, gab es doch keinen Checkin und ich musste den Schlüssel in einem deutlich entfernten Hotel abholen. Meine Email Antwort ans Hotel ging auch nicht durch ...
Stayed 2 nights in Oct 2018

8/10 Good

Verified traveller

Liked: Staff & service, room comfort
Disliked: Cleanliness
Buena localización y cómodo, pero no está muy limpio.
Stayed 3 nights in Oct 2018

2/10 Terrible

weon sik

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
비엔나의 첫날
체크인 시간 지정으로 조금 늦게 도착되어 출입에 1시간 가량 기다리게 됨과 주인과 문자메세지로 접촉되어 처음으로 접한소식이 청소비 35유로 요구와 요구태도가 불친절하였슴
Stayed 3 nights in Oct 2018

6/10 Okay

Verified traveller

Departamento con fácil acceso, adecuado para hospedarse en Vienna
Stayed 1 night in Sep 2018

2/10 Terrible

CARLOS

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
PEOR IMPOSIBLE
Horrible, para empezar no nos dieron la habitación por la que pagamos, sino otra de inferior categoría. Estaba sucio, pero muy sucio. De terror !!!!
Stayed 2 nights in Sep 2018

6/10 Okay

E., NRW

War okay ... aber ohne Klingel
Das Appartement war okay. Der Blick in den Hinterhof jetzt nicht so berauschend. Aber es war grundsätzlich sauber. Die Lage war aucj okay. Nur da es keine Rezeption gibt müsste man vor Ort anrufen um rein zukommen. Wir hatten Glück das gerade zwei andere Besucher raus kamen, die uns weiterhelfen konnten. Die Dame die uns Empfang hat spricht zu dem nur/hauptsächlich englisch, ist aber sehr nett gewesen.
Stayed 3 nights in Sep 2018

10/10 Excellent

gerard

très bon acceuil
Stayed 3 nights in Sep 2018

8/10 Good

Eduardo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Costosa la limpieza
Buena ubicación. Sol que deben advertir que la limpieza hay que pagarla adicional. Fueron 35€.
Stayed 3 nights in Aug 2018

6/10 Okay

Patrik, Berlin

Liked: Room comfort
Disliked: Cleanliness
Top zentral aber ein wenig ungepflegt
Das Apartment liegt im Hinterhaus unweit des Hauptbahnhofs. Ist somit sehr zentral und trotzdem ruhig gelegen. Durch den sehr guten öffentlichen Nahverkehr ist man zudem auch ohne Auto sehr mobil und erreicht die gewünschten Ziele schnell und einfach. Gerade für Wochenendtrips lohnen sich somit die 48 oder 72 Stunden Fahrkarten. Zum Appartement selbst ist zu sagen dass es ein wenig ungepflegt und nicht zu 100% sauber ist wie man es sich vllt wünschen würde. Da es keine Rezeption gibt erfolgt die Kommunikation vor allem telefonisch. Die Ausstattung hingegen lässt keinen Wunsch offen. Eine kleine küchenzeile, duschbad und ausreichend Stauraum auch für längere Aufenthalte. Also in Summe mittelmäßig aber für einen kurztrip wo es vor allem nur.um das übernachten geht ruhigen Gewissens zu empfehlen.
Stayed 3 nights in Aug 2018

6/10 Okay

Horacio Daniel

Liked: Staff & service, room comfort
Disliked: Cleanliness
Grand central apartments
Faltaba limpieza en los electrodomésticos. Algo tapadas algunas canerias del baño.
Stayed 2 nights in Aug 2018

2/10 Terrible

Marta, Madrid

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Place was no Like in the pictures
Apartment Well the studio was not clean and we also have to wait for 45 minutes for someone to come and give us the keys althought we arranged to meet up at 2pm We have to pay 35€ no arrival for the cleaning serviced but the studio was not clean
Stayed 2 nights in Aug 2018

4/10 Poor

alex, barcelona

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Pequeña y sucia
Nos llevamos una decepcion, una habitacion que no se parece para nada a las fotos, suelo y armarios sucios, la ducha no tragaba y se hacia charco, la tele no cogia los canales y la nevera no enfriaba, estuvimos apunto de cambiar de sitio. Y quisimos que por lo menos nos vinieran a limpiarlo y nos querian cobrar 35 euros. Nada recomendable
Stayed 4 nights in Aug 2018

8/10 Good

Arkadiusz

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Czysto, wygodne łóżko, dość przestronnie. Drobny problem z zameldowaniem.
Stayed 2 nights in Jul 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I wrote it 2 times !... Très bien situé, près d'un arrêt tram, pas loin de la Gare, très propre ( comme neuf ), donnant sur une arrière cour de verdure, et de fait silencieux. Bon rapport qualité/prix, Merci
Stayed 5 nights in May 2018

4/10 Poor

Torbjörn

Disliked: Staff & service
ingen kontakt
Fick ingen kontakt med ägarna för överlämnande av nycklar så efter 4 timmar fick vi nytt hotel via Hotell.com
Stayed 4 nights in May 2018

8/10 Good

oksal

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
süper tesis.
Süper lokasyon, konforlu bir yatak, temiz banyo ve tuvaletler, süper internet, donanımlı bir tesis ve uygun fiyat daha ne olsun teşekkürler Helena.

6/10 Okay

Nana, HK

Liked: Staff & service
It is closed to the Central Train Station, the restaurant next to it is great, tasty food.
Stayed 3 nights in May 2018

2/10 Terrible

hhhhh, hhhhh

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
really bad, dirty, waste money
no lobby, room have a spider web, strange smell, have lundary so over night can hear someone using lundary really noisy, I saw this hotel photo and went but nothing same as photo view, room is staying half underground, entrance have trash can so smelly, even closed window can feel cold wind, i don,t want use kitchenware because smelly and dirty, have ex visiter's food spot, when opend microwave there have many food spot, room heater also not working, closet almost broken, i really feel waste of my money and time, i just booked another hotel and moved out. if you wanna stay here i strongly recommend find another.
Stayed 3 nights in Nov 2017

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2017

10/10 Excellent

Patricia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel limpio y bonito
El cuarto es tal cual aparece en las fotos, muy limpio y tranquilo. El dueño es muy amable y me facilitó todas las cosas. El departamento es muy bonito y nuevo, diría yo. Está cerca de las estaciones y no alejado del centro.