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Reviews of The View Lodge

3 out of 5
The View Lodge
398 Reynard Road, Victoria Falls

Reviews

4.8
Rating 10 - Excellent. 2 out of 32 reviews" "
Rating 8 - Good. 4 out of 32 reviews" "
Rating 6 - Okay. 10 out of 32 reviews" "
Rating 4 - Poor. 6 out of 32 reviews" "
Rating 2 - Terrible. 10 out of 32 reviews" "

5.8/10

Cleanliness

6.8/10

Staff & service

5.6/10

Amenities

4.2/10

Property conditions & facilities

5.6/10

Eco-friendliness

Reviews

4/10 Poor

Cleopas

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
False advertising - not worth the $$
This lodge needs a lot be desired. What attracted us was the price & pics. Only to be disappointed. Positive thing: Employees were good. Doing their best to make us comfortable. Bravo to Cindy. The negatives: - no soap in the bathroom. I requested & was told that the place does not provide - no toilet paper. - no hangers in the closet - outlets were not working. Only connection was fridge & TV - AC was installed but not working - no TV channels - poor breakfast
Stayed 2 nights in Aug 2022

4/10 Poor

Kennedy Marco

Disliked: Staff & service, amenities, property conditions & facilities
It’s not an hotel at all in the real sense of the name.
Stayed 2 nights in Jun 2022

8/10 Good

Pfungwa

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Happy customer
Staff was amazing and very helpful. Will definitely recommend 👍
Stayed 2 nights in Apr 2022

6/10 Okay

Tatenda

Travelled with partner
Liked: Staff & service
Overally, the place was ok. However, There was so much noise in the corridor from staff members. You hear them talking/yelling/laughing loudly whilist you are trying to sleep. And there was no toilet paper or soap in the bathrooms had to use ours. The tv remotes do not work at all
Stayed 3 nights in Apr 2022

8/10 Good

John

Liked: Cleanliness, staff & service, room comfort
Economical
Great service and price. A little out of the main part of town
Stayed 2 nights in Jul 2019

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Property conditions & facilities
It appears to still be under construction. The room was ok for the money. The included breakfast was fair but slow in coming out. A taxi drive from the downtown area or the falls park so be aware. They do a good job of booking the various tours but try to pay ahead and get vouchers to avoid anxiety
Stayed 2 nights in Feb 2019

6/10 Okay

Verified traveller

Stayed 2 nights in Feb 2019

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
CUSTOMERS BITTERLY COMPLAINED. WE HAVE ALREADY E-MAILED TO EXPEDIA.
Stayed 2 nights in Jan 2019

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Construction site and false advertisment. Don’t stay here.
Stayed 6 nights in Jan 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Great service and hosts .though they were under renovation they made sure it dies not interfere with our sleep as most happened at day when we would be out.
Stayed 3 nights in Dec 2018

8/10 Good

Verified traveller

Liked: Staff & service
Friendly staff at the view, just that it is under renovation / extension so there are some dusty areas you pass through to our room. Not all rooms though. There was no hot water in our room but the manager was sweet enough to explain to us that it was a new room that was being used for the first time. Generally it was fine and I think when completed it will be perfect.
Stayed 4 nights in Dec 2018

2/10 Terrible

Verified traveller

Liked: Room comfort
Disliked: Staff & service, property conditions & facilities
Disappointed
Avoid this place, The fridge wasn’t working and the tv showed black and white pictures.The girls who work in the kitchen seems to have different prices for the menu. Ordered sweet and sour chicken instead we got rice with uncooked chicken which we sent back. The price of sandwiches went up from $6 to $10 overnight and only to be told after we had eaten when we were about to pay. Also we were given stale bread for breakfast see pictures. We paid for a trip then cancelled as the price had changed from Zim dollar to USD when we asked for our refund we were told we need to pay $20 charges just for a refund only to find out later when we asked one of our relatives that it was not true. The owner/ manager very crafty charged us $30 for transport to go to The Boma only to find out when the driver was being paid that it was $20. If you stay here book your own excursions as she puts extras on.
Stayed 2 nights in Oct 2018

4/10 Poor

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
When we arrived they only had one room and not the two we booked. The owner was very nice and took us to the Falls and to a restaurant. Very friendly staff. The room did not look like the picture and was not yet finished. They are still busy building the establishment. No aircon but did bring us a fan. Room was clean but not finished and all tiling done.
Stayed 1 night in Oct 2018

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
We had no hot water for 2 if the 3 days no plug in or mirror in bathroom the whole complex is unfinished no light bulbs in sockets in room this was not even up to backpackers standards never stay here
Stayed 3 nights in Sep 2018

6/10 Okay

Linda, Calgary Canada

Liked: Staff & service
Disliked: Property conditions & facilities
If this property was advertised appropriately we would give it 5 stars but it is falsely advertised showing the best room and the completed portion of the premesis when in fact it is much different. We made the best of it and the staff (prettay) compensated for the things lacking in the room. Breakfasts were delicious and anything the staff could do for us during our stay was done with kindness and sincerity.
Stayed 2 nights in Aug 2018

4/10 Poor

Ramesh, Warwick

Liked: Staff & service
Disliked: Property conditions & facilities
Basic hotel with pleasant staff
This hotel has basic facilities. The toilet seat was broken, there was a broken ventilation grill in the wall, the door in the corridor leading outside wouldn't close and the standard of workmanship was generally poor. WiFi was OK and the water was hot. Victoria falls was busy so we were in a tight spot when booking. This is essentially what you'd expect as a backpacker.
Stayed 2 nights in Jul 2018

2/10 Terrible

G, Gaborone

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fake advertisement
Dissapointing nd realy terrible.no reception area,still ubder construction,bath tub plumbing nt done,took close to an hour to get hot water,bathroom dirty,shower door not completly closing
Stayed 1 night in Jun 2018

6/10 Okay

Pinimidzai

Liked: Staff & service
Disliked: Cleanliness, room comfort
Nightmare at the View Lodge
We had a nightmare experience at this lodge. At first we were taken to a dirty and smelly room, and were only 'upgraded' to a better room after complaining and requesting a cancellation for the booking. However, we still were asked to top up with $20. I advise other visitors/guests not to rely on the photos they see online for the View Lodge, they are deceptive. The place is still largely a construction site and lacks general cleanliness. I should commend then staff members who work at the a lodge that they are trying their best under the circumstances but seem to be let down by the owner. Management is responsive and willing to engage when complaints are made. They should be credited for that too. It was an appalling experience for my small family. Thank you
Stayed 1 night in Dec 2017

6/10 Okay

Verified traveller

Disliked: Property conditions & facilities
No aircon in room. No hot water in shower. Staff very friendly. Breakfast was good.
Stayed 3 nights in Oct 2017

10/10 Excellent

Delah, Brooklyn Park, MN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice Affordable Hotel
The lodge was very nice and and all the staff are very welcoming. Our stay was very pleasant and my daughters loved the spacious rooms. The staff were also very personal and gave us lots of suggestions of how to make it good in the town and places to get deals, where to eat etc.
Stayed 2 nights in Aug 2017

6/10 Okay

PAUL

Liked: Cleanliness, room comfort
Disliked: Property conditions & facilities
PLACE WAS ONLY HALF FINISHED AND WE WERE LIVING ON A CONSTRUCTION SITE

4/10 Poor

sunshine, canada

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
location was close to city centre.
If you are looking for low budget accommodation this would be ideal. However, our one night stay was comfortable. When the construction is completed I would definitely consider staying there.

2/10 Terrible

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Great Staff, but Where's the Lodge?
Staff were super friendly and helpful. Sad, because they need to go work in a real lodge. This place is under construction, and only renting out a few rooms in a large, ugly construction scene. One of the four outlets in the room worked, so we ended up moving the bed to connect a required CPAP. Lighting is provided by bulbs sticking out of bare walls. Shower has no hot water, and a tub with no plumbing. Linen is typically third world, sheets that don't fit and soon end up in a ball.

6/10 Okay

Birders, Michigan

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Deceptive advertising
Room was unfinished, curtains dragged on the floor, tile was unfinished, and the reality of the room had no relationship to the room pictures on the web.

2/10 Terrible

Mary, Wellington, NZ

Disliked: Cleanliness, property conditions & facilities, room comfort
False advertisement.
Extremely disappointed with the place. First of all their contact number listed on Expedia was wrong/not in service, when I tried to phone for late arrival. And then the place is a sight for sore eyes as it is an ugly half built building with very limited facilities. The place looked nothing like the photos showing on Expedia eg the bedrooms and the dining/gazebo area. They also had no information of our booking which was a bit stressful and my family and I ended up getting makeshift bedrooms @ 2am. It was also annoying having to ask for basic things like tissue and towels. When we got the towels they were dirty and appeared as if they had been used already. We were also stuck in our bedrooms as there was no lounging area. The only consolation was that the staff were polite and helpful and the owner was very nice.

2/10 Terrible

Mr P, New York, New York

Disliked: Cleanliness, property conditions & facilities, room comfort
Do not Use this Hotel
Very disappointed at this lodge. False advertising at its fullest. Can not believe how this got a 3 star rating and it is a dump. #1 The hotel is unfinished - and the construction is of sub standard, will need to demolish and restart some parts, like steps that are of different heights #2. The rooms are big, yes but no furniture and dirty #3. Cable did not work #4. The bathroom, poor finished and dirty #5. Curtains and bedding very old and dingy #5. The entry way was as bad, old couches, washed laundry hanging around the facility and no reception

4/10 Poor

Marie

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Rooms lack some basics
The owner is a very nice person and will fix problems but the rooms are not fully safe. E,g, the windows cannot be locked.

10/10 Excellent

Eldon, United Kingdom

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing stay at the View Lodge
Felt welcomed from the moment l entered the location, really vibrate and friendly environment . Food was amazing, l would recommend this location to anyone who is visiting Victoria Falls.
Response from Mai TJ on 22 Oct 2016
Thank you so much for coming to stay with us, it was a pleasure hosting you. You were such an awesome guest and we hope you and your family come and stay with us next time you're in Zim. Take care and God bless

6/10 Okay

Ellen, Hampton VA

Liked: Cleanliness, staff & service, room comfort
Convenient and very friendly and helpful staff
It was comfortable and the staff made every effort to make our stay comfortable and pleasant. They were very friendly and helpful.

2/10 Terrible

Glen

Disliked: Cleanliness, property conditions & facilities, room comfort
Not very good...
I was a bit worried with this place, half built, then no power for a few hours, glad it had returned by the time we got home from dinner. No flyscreens and lots of mosquitoes. No toiletries. No decent coffee for breky. The 'view' bit of the place is a bit misleading too, as there isn't one...

6/10 Okay

Verified traveller

Liked: Staff & service
Stayed 4 nights in Sep 2019

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
HORRIBLE !!!
Hôtel non terminé, encore en construction- inexploitable. Pas d'accueil. Terrible, à éviter absolument
Stayed 2 nights in Aug 2017