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Reviews of Holiday Inn Express Vernon - Manchester, an IHG Hotel

2.5 out of 5
Holiday Inn Express Vernon - Manchester, an IHG Hotel
346 Kelly Rd, Vernon, CT

Reviews

8.4

Very good

Rating 10 - Excellent. 361 out of 778 reviews" "
Rating 8 - Good. 274 out of 778 reviews" "
Rating 6 - Okay. 84 out of 778 reviews" "
Rating 4 - Poor. 29 out of 778 reviews" "
Rating 2 - Terrible. 30 out of 778 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.2/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

4/10 Poor

Kathleen

Disliked: Property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Victor Antico GM - Holiday Inn Express Vernon on 30 Apr 2024
sorry to hear this.

10/10 Excellent

Mary, New Fairfield

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed the room and found the front desk staff friendly and helpful. The hotel maintenance staff may want to check the slow-draining sink in room 107. : )
Stayed 1 night in Apr 2024
Response from Victor Antico GM - Holiday Inn Express Vernon on 22 Apr 2024
Thank you very much for letting us know.........we do have 72 bathrooms.....so thank you.

8/10 Good

brian

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Didn't like that there was no fruit with the breakfast.
Stayed 4 nights in Apr 2024
Response from Victor Antico GM - Holiday Inn Express Vernon on 30 Apr 2024
Good idea, we usually do, but we must have had a run on it. I'll mention to staff.

10/10 Excellent

ian

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Victor Antico GM - Holiday Inn Express Vernon on 30 Apr 2024
Fantastic........thank you.

10/10 Excellent

Elizabeth

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel
Stayed 1 night in Apr 2024
Response from Victor Antico GM - Holiday Inn Express Vernon on 30 Apr 2024
Nice to hear.

10/10 Excellent

Barbara

Liked: Cleanliness, staff & service, property conditions & facilities
Other than the bed being a little bit too hard for me, this was a good place to stay overnight while traveling.
Stayed 1 night in Apr 2024
Response from Victor Antico GM - Holiday Inn Express Vernon on 30 Apr 2024
Thank you very much.

10/10 Excellent

judy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

8/10 Good

Kathleen

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pretty nice compared to others I’ve stayed wish the Tv was a little bigger and a few more towels in the room the breakfast is awesome and pool very clean and warm parking is great too the staff very awesome too wish the price was lower but hey still nice
Stayed 2 nights in Mar 2024

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel was clean and quiet. Staff was good. No complaints.
Stayed 1 night in Feb 2024

8/10 Good

marcie

Stayed 1 night in Mar 2024

10/10 Excellent

Tammy, Taunton

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Todd

Liked: Cleanliness, staff & service, amenities
Awesome
Stayed 1 night in Feb 2024

10/10 Excellent

Jesse

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Amanda

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Sakinah, City of Orange

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good, LOVE THE DOVE PRODUCTS IN THE BATHROOM
Stayed 1 night in Mar 2024

10/10 Excellent

Jill

Stayed 1 night in Feb 2024

10/10 Excellent

Sophie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We spent 1 night at the Holiday Inn Express Vernon and it was wonderful!! Clean, quiet, comfortable with really nice front desk staff. I will definitely stay here again. Thanks for making our stay so nice. KEEP UP THE GOOD WORK!
Stayed 1 night in Feb 2024

10/10 Excellent

Lori

Stayed 1 night in Feb 2024

8/10 Good

Catherine

Stayed 1 night in Jan 2024

10/10 Excellent

Nicole

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

2/10 Terrible

KRISTI

We aren't there. Our 4 H club changed the weekend of our plans and the hotel would not let us switch plans. I didn't even want to cancel just switch weekends. I, nor our club will never book at this property again.
Stayed 1 night in Feb 2024

10/10 Excellent

Colleen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice stay. Just waiting for an email from Hotels.com for our stay showing we checked out. Otherwise everything was great
Stayed 1 night in Jan 2024

10/10 Excellent

Joseph

Liked: Property conditions & facilities
Was fine.
Stayed 1 night in Jan 2024

8/10 Good

Dennis

Liked: Cleanliness, staff & service, property conditions & facilities
I was very pleased with the breakfast selections.
Stayed 1 night in Jan 2024

10/10 Excellent

Amy

Travelled with family
Was perfect for a one night stay for my daughter’s field hockey tournament. Included breakfast was great and easy. Pool was clean and perfect for my son. Over all great for the price!
Stayed 1 night in Jan 2024
Response from Victor Antico GM - Holiday Inn Express Vernon on 22 Jan 2024
Thank you for the kind words.........

10/10 Excellent

Fernando

Stayed 2 nights in Jan 2024

10/10 Excellent

José F

Stayed 2 nights in Jan 2024

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

8/10 Good

Mitch

Liked: Cleanliness, staff & service, property conditions & facilities
Everything Good !
Staff was really friendly. Hotel is nice. I live locally and just needed to get out of the house for a couple of days. Lots of places to eat in the area including right next-door. Typical hotel breakfast was fine and a nice benefit. There was a medical emergency in the hotel when I was there and the staff handled it all very discreetly and professionally.
Stayed 2 nights in Jan 2024

8/10 Good

Alyssa

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

8/10 Good

Penelope

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Philip

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent Stay
Went to visit family (who live right down the street), could not have asked for a more comfortable, enjoyable and accommodating experience!
Stayed 5 nights in Dec 2023

10/10 Excellent

Artur

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023

8/10 Good

michel

Travelled with partner
Liked: Staff & service
Little bit tired
Stayed 1 night in Dec 2023

10/10 Excellent

Anthony

Nice
Stayed 1 night in Dec 2023

2/10 Terrible

Silvia

Stayed 1 night in Dec 2023

10/10 Excellent

Lee

Liked: Cleanliness, staff & service, property conditions & facilities
Great attention to detail at this property. Very nice breakfast. Very friendly staff. It was refreshing to stay somewhere where management and employees were paying attention and doing their jobs to provide a clean and comfortable place to stay. I would definitely stay here again.
Stayed 1 night in Dec 2023

8/10 Good

Valorie

Stayed 1 night in Nov 2023

10/10 Excellent

lisbeth

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice place to stay, would highly recommend it
Stayed 1 night in Nov 2023

10/10 Excellent

Nicole

Stayed 1 night in Nov 2023

8/10 Good

Rientina

Stayed 2 nights in Nov 2023

8/10 Good

Jordyn

Stayed 2 nights in Oct 2023

10/10 Excellent

Patricia, Carlisle

Stayed 1 night in Oct 2023

10/10 Excellent

Colin

Stayed 1 night in Oct 2023

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best in a looong time
Building is a little old but their maintenance is good. Breakfast was good. Staff was perfect. Tens across the board.
Stayed 1 night in Oct 2023

6/10 Okay

Donald, Tranquility

Liked: Staff & service
Disliked: Property conditions & facilities
I always like to use a hotel's gym. This seat on the weight bench was completely unattached to the bench and appeared to have been that way for some time. Unless you want to be on a bike or a treadmill in this minimal gym, free weights are the only other worthwhile option and this unsafe condition rendered the gym useless to me. One of the 30 lb dumbbells was also missing- there was only one and should have been two.
Stayed 1 night in Oct 2023

10/10 Excellent

Rosa

Liked: Cleanliness, staff & service, property conditions & facilities
Property was well kept, Staff was pleasant. Easy, Efficient check in. Conveniently located near highway and shopping.
Stayed 3 nights in Oct 2023

10/10 Excellent

Bryan

Stayed 1 night in Oct 2023

10/10 Excellent

richard

Liked: Cleanliness, staff & service, property conditions & facilities
Liked everything
Stayed 2 nights in Oct 2023