Title: Kashmir Wellness & SPA Hotel Adults Only Reviews, Deals & Photos 2026 - Expedia.co.uk [See all properties](http://www.expedia.co.uk/Hotel-Search?regionId=&adults=2&children=&sort=RECOMMENDED&useRewards=false&semdtl=&userIntent=&vip=false) # Kashmir Wellness & SPA Hotel Adults Only Travelers find true relaxation by the pools or while enjoying coffee in the gardens at this adults-only wellness retreat ## Photo gallery for Kashmir Wellness & SPA Hotel Adults Only ![Indoor pool, seasonal outdoor pool - Kashmir Wellness & SPA Hotel Adults Only (Velingrad)](https://images.trvl-media.com/lodging/93000000/92060000/92050700/92050612/83a5a5b2.jpg?impolicy=resizecrop&rw=598&ra=fit) ![Lobby - Kashmir Wellness & SPA Hotel Adults Only (Velingrad)](https://images.trvl-media.com/lodging/93000000/92060000/92050700/92050612/44ca7905.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Lobby - Kashmir Wellness & SPA Hotel Adults Only (Velingrad)](https://images.trvl-media.com/lodging/93000000/92060000/92050700/92050612/90af9881.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Shower, free toiletries, hair dryer, bathrobes - Kashmir Wellness & SPA Hotel Adults Only (Velingrad)](https://images.trvl-media.com/lodging/93000000/92060000/92050700/92050612/57853576.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Restaurant - Kashmir Wellness & SPA Hotel Adults Only (Velingrad)](https://images.trvl-media.com/lodging/93000000/92060000/92050700/92050612/b9b66059.jpg?impolicy=resizecrop&rw=297&ra=fit) - Overview - Rooms - Location - Policies The Kashmir Wellness & SPA Hotel Adults Only offers a peaceful escape. Guests can book a Thai massage, enjoy coffee in the garden, or swim in two pools. Past visitors consistently praise their restorative stays at this tranquil property. ## Reviews 9.6 Exceptional ## Popular amenities - Pool - Pet-friendly - Parking included - Free Wi-Fi - Restaurant £215 includes taxes & fees 27 Jan - 28 Jan ## Room options ### Check availability for these dates Tonight [Jan 13 - Jan 14](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-13&endDate=2026-01-14&selected=92050612&PinnedHotelID=92050612&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-13&endDate=2026-01-14&selected=92050612&PinnedHotelID=92050612&HadPinnedHotel=true®ionId=-1&adults=2) Tomorrow [Jan 14 - Jan 15](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-14&endDate=2026-01-15&selected=92050612&PinnedHotelID=92050612&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-14&endDate=2026-01-15&selected=92050612&PinnedHotelID=92050612&HadPinnedHotel=true®ionId=-1&adults=2) This weekend [Jan 16 - Jan 18](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-16&endDate=2026-01-18&selected=92050612&PinnedHotelID=92050612&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-16&endDate=2026-01-18&selected=92050612&PinnedHotelID=92050612&HadPinnedHotel=true®ionId=-1&adults=2) Next weekend [Jan 23 - Jan 25](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-23&endDate=2026-01-25&selected=92050612&PinnedHotelID=92050612&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-23&endDate=2026-01-25&selected=92050612&PinnedHotelID=92050612&HadPinnedHotel=true®ionId=-1&adults=2) All rooms 1 bed 2 beds 3+ beds Showing 3 of 3 rooms ### View all photos for Deluxe Double Room ![Deluxe Double Room | Minibar, free WiFi, bed sheets](https://images.trvl-media.com/lodging/93000000/92060000/92050700/92050612/825e112a.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Deluxe Double Room 9.8 Exceptional 6 reviews ### Highlights Air conditioning Heating Flat-screen TV Hairdryer Bathrobes Private bathroom Minibar Cable channels - 258 sq ft - Sleeps 2 - 1 Queen Bed OR 1 Single Sofa Bed ### View all photos for Premium Apartment ![Minibar, free WiFi, bed sheets](https://images.trvl-media.com/lodging/93000000/92060000/92050700/92050612/531a03f1.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Premium Apartment 9.0 Wonderful 8 reviews ### Highlights Air conditioning Heating Flat-screen TV Separate bedroom Hairdryer Bathrobes Private bathroom Minibar - 517 sq ft - 1 bedroom - Sleeps 3 - 1 Queen Bed and 1 Double Sofa Bed ### View all photos for Maisonette ![Minibar, free WiFi, bed sheets](https://images.trvl-media.com/lodging/93000000/92060000/92050700/92050612/531a03f1.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Maisonette 10.0 Exceptional 2 reviews ### Highlights Air conditioning Heating Flat-screen TV 2 bedrooms Hairdryer Bathrobes Private bathroom Minibar - 581 sq ft - 2 bedrooms - Sleeps 4 - 2 Queen Beds and 1 Double Sofa Bed ![Mod logo](https://a.travel-assets.com/pricing-claim/sparkle_dark.svg) Sign in to view eligible discounts and perks. 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[Sign in](https://www.expedia.co.uk/login?ckoflag=0&uurl=e3id%3Dredr%26rurl%3D%2FVelingrad-Hotels-Kashmir-Wellness-SPA-Hotel-Adults-Only.h92050612.Hotel-Information)[Sign up, it's free](https://www.expedia.co.uk/signup?enable_registration=true&uurl=e3id%3Dredr%26rurl%3D%2FVelingrad-Hotels-Kashmir-Wellness-SPA-Hotel-Adults-Only.h92050612.Hotel-Information) ## About the area ![Map](https://maps.googleapis.com/maps/api/staticmap?&size=660x330&map_id=3b266eb50d2997c6&zoom=13&markers=icon:https%3A%2F%2Fa.travel-assets.com%2Ftravel-assets-manager%2Feg-maps%2Fproperty.png%7C42.00415%2C23.98431&channel=expedia-HotelInformation&maptype=roadmap&scale=1&key=AIzaSyCYjQus5kCufOpSj932jFoR_AJiL9yiwOw&signature=hku_EFLmteljCVwetn8cAyxjHqs=) 14 Doktor Doshkinov, Velingrad, Pazardjik, 4601 #### What's nearby - Kleptuza \- 1 min walk \- 0.0 miles - Velingrad Museum of History \- 7 min drive \- 3.2 miles #### Getting around - Plovdiv (PDV-Plodiv Intl.) - 117 min drive #### Restaurants - ‪Пица Венеция - ‬4 min drive - ‪Кафе Select - ‬4 min drive - ‪Restaurant Fote - ‬2 min drive - ‪Бистро Иглика - ‬4 min drive - ‪Паничките - ‬12 min walk ## About this property ### Kashmir Wellness & SPA Hotel Adults Only Upscale hotel At Kashmir Wellness & SPA Hotel Adults Only, you can look forward to a coffee shop/cafe, a garden and laundry facilities. Treat yourself to a hot stone massage at the on-site spa. In addition to 2 bars and a restaurant, guests can connect to free in-room WiFi. Additional perks include: - A seasonal outdoor pool and an indoor pool - Free self-parking and valet parking - An electric car charging station, coffee/tea in reception and a 24-hour front desk - Concierge services, a lift and tour/ticket information Room features All 121 rooms include comforts such as air conditioning and bathrobes, as well as thoughtful touches such as free WiFi and minibars. Other amenities include: - Showers, free toiletries and hairdryers - 43-inch flat-screen TVs with cable channels - Heating and daily housekeeping ## Similar properties ![Indoor pool](https://images.trvl-media.com/lodging/115000000/114310000/114308900/114308850/ef259ce5.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Sante SPA Hotel Velingrad - Breakfast included - Spa - Pet-friendly - Parking included £229 includes taxes & fees 15 Jan - 16 Jan [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-15&endDate=2026-01-16&selected=114308850&PinnedHotelID=114308850&HadPinnedHotel=true®ionId=-1&adults=2) ![Indoor pool, outdoor pool](https://images.trvl-media.com/lodging/22000000/21420000/21410400/21410358/be459aa9.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Arte Spa & Park Hotel Velingrad - Pool - Hot tub - Breakfast included - Spa 9.2 Wonderful 40 reviews £173 includes taxes & fees 18 Jan - 19 Jan [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-18&endDate=2026-01-19&selected=21410358&PinnedHotelID=21410358&HadPinnedHotel=true®ionId=-1&adults=2) ![Apartment, 1 Bedroom, Balcony, Garden View | Pool](https://images.trvl-media.com/lodging/114000000/113670000/113665100/113665040/244e0f01.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Two Room Apartment With Thermal Zone Velingrad - 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28 Jan [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-27&endDate=2026-01-28&selected=16133342&PinnedHotelID=16133342&HadPinnedHotel=true®ionId=-1&adults=2) ![Resort view](https://images.trvl-media.com/lodging/34000000/33460000/33454400/33454376/c727550c.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Medite Spa Resort & Villas Sandanski - Pool - Breakfast included - All-inclusive - Spa 8.8 Excellent 21 reviews £538 includes taxes & fees 14 Jan - 15 Jan [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-14&endDate=2026-01-15&selected=33454376&PinnedHotelID=33454376&HadPinnedHotel=true®ionId=-1&adults=2) ![Front of property](https://images.trvl-media.com/lodging/112000000/111420000/111410300/111410231/c48cb24f.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Regnum Banya Thermal Hotel Razlog - Pool - Hot tub - Breakfast included - Spa 9.0 Wonderful 11 reviews £114 includes taxes & fees 22 Jan - 23 Jan [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-22&endDate=2026-01-23&selected=111410231&PinnedHotelID=111410231&HadPinnedHotel=true®ionId=-1&adults=2) ![3 indoor pools, 3 outdoor pools](https://images.trvl-media.com/lodging/88000000/87830000/87823400/87823397/2e8601e8.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Kings Valley Medical & Spa Hotel Kazanlak - Pool - Spa - Pet-friendly - Kids’ pool 9.4 Exceptional 80 reviews £127 includes taxes & fees 2 Feb - 3 Feb [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-02-02&endDate=2026-02-03&selected=87823397&PinnedHotelID=87823397&HadPinnedHotel=true®ionId=-1&adults=2) ![Front of property](https://images.trvl-media.com/lodging/35000000/34470000/34460900/34460864/98d04e4b.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### White Lagoon All Inclusive Kavarna - Pool - All-inclusive - Spa - Pet-friendly 8.8 Excellent 3 reviews [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-27&endDate=2026-01-28&selected=34460864&PinnedHotelID=34460864&HadPinnedHotel=true®ionId=-1&adults=2) ![Exterior](https://images.trvl-media.com/lodging/5000000/4870000/4869700/4869615/d4b9a9f4.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Euphoria Club Hotel & Resort Samokov - Pool - Breakfast included - Spa - Pet-friendly 8.8 Excellent 83 reviews £121 includes taxes & fees 26 Jan - 27 Jan [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-26&endDate=2026-01-27&selected=4869615&PinnedHotelID=4869615&HadPinnedHotel=true®ionId=-1&adults=2) ## Property amenities ### Internet - Available in all rooms: Free WiFi - Available in some public areas: Free WiFi ### Parking and transport - Electric car charging station on site - Free secured self parking on site - Free valet parking on site - Limited on-site valet and self parking - Wheelchair-accessible parking available ### Food and drink - 2 bars/lounges - A coffee shop/cafe - A restaurant - Coffee and tea in common areas ### Things to do - Full-service spa - Indoor pool - Seasonal outdoor pool ### Conveniences - 24-hour front desk - Laundry facilities - Lockers ### Guest services - Change of towels on request - Concierge services - Housekeeping (daily) - Tour and ticket assistance ### Business services - Computer station ### Outdoors - Garden ### Full-service spa - Hot stone massages - Sauna - Spa open daily - Sports massages - Steam room - Thai massages ### Accessibility - If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking. - 1 accessible parking space - Front entrance ramp - Lift (105 centimetre wide door) - Wheelchair accessible (may have limitations) - Wheelchair-accessible concierge desk - Wheelchair-accessible gym - Wheelchair-accessible lounge - Wheelchair-accessible parking - Wheelchair-accessible restaurant - Wheelchair-accessible spa ### More - Designated smoking areas ## Room amenities ### Bedroom - Bedsheets provided ### Bathroom - Dressing gowns - Free toiletries - Hair dryer - Shampoo - Shower - Soap - Toilet paper - Towels provided ### Entertainment - 43-inch flat-screen TV with cable channels ### Food and drink - Minibar ### More - Air conditioning - Heating ## Policies ### Check-in Check-in start time: 3:00 PM; check-in end time: anytime Minimum check-in age - 18 ### Check-out Check-out before noon ### Special check-in instructions Front desk staff will greet guests on arrival at the property Information provided by the property may be translated using automated translation tools ### Access methods Staffed front desk ### Pets Pets are allowed for an extra charge of EUR 20.44 per pet, per day Service animals are welcome, and are exempt from fees 1 total (up to 5 kg per pet) Pets cannot be left unattended Restrictions apply; for more information contact the property on the number on the booking confirmation ### Children and extra beds Children younger than 18 are not allowed at this adults-only property; all guests 18 and older are welcome Rollaway/extra beds are not available. Cots (infant beds) are not available ### Payment types at the property ## Important information ### Optional extras - Pet fee: EUR 20.44 per pet, per day - Service animals are exempt from fees The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change. ### You need to know This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed This property accepts credit cards, debit cards and cash Cashless transactions are available Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and outdoor lighting Property Registration Number 92050612 If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with UK consumer law, property booking services are not subject to the right of withdrawal. ### We should mention The seasonal pool will be open from May to September Pool access available from 9:00 AM to 9:00 PM Guests under 18 years old are not permitted at this adults-only property ### Property is also known as Kashmir Wellness & Velingrad Kashmir Wellness & SPA Hotel Adults Only Hotel Kashmir Wellness & SPA Hotel Adults Only Velingrad Kashmir Wellness & SPA Hotel Adults Only Hotel Velingrad ## Frequently asked questions ### Does Kashmir Wellness & SPA Hotel Adults Only have a pool? ### How much does it cost to stay at Kashmir Wellness & SPA Hotel Adults Only? ### Is Kashmir Wellness & SPA Hotel Adults Only pet-friendly? ### How much is parking at Kashmir Wellness & SPA Hotel Adults Only? ### What time is check-in at Kashmir Wellness & SPA Hotel Adults Only? ### What time is check-out at Kashmir Wellness & SPA Hotel Adults Only? ### Where is Kashmir Wellness & SPA Hotel Adults Only located? ## Have a question? Beta Get instant answers with AI powered search of property information and reviews. Ask a question ## Reviews ## Kashmir Wellness & SPA Hotel Adults Only Reviews 9.6 ### Exceptional All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.[More information](https://www.expedia.co.uk/lp/b/content-guidelines) ### 9.8 Cleanliness ### 9.8 Amenities ### 9.2 Staff & service ### 9.6 Eco-friendliness ### 9.6 Property conditions & facilities 10 - Excellent 37 8 - Good 2 6 - Okay 4 4 - Poor 0 2 - Terrible 0 ## Reviews ### 10/10 Excellent #### Atanas 17 Dec 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities We had a fantastic experience at Kashmir Hotel and Spa. The staff was very professional, courteous and polite. The food was really delicious and plentiful. The hotel was quite, you can rest well. The only part I didn't enjoy personally was the massage I got. It was good technique but did not much besides that. ![](https://a.travel-assets.com/ugc/hotel-reviews/0841021c-b481-4739-864b-3f79feb6832a-1765948960726.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Atanas Stayed 2 nights in Dec 2025 ### 10/10 Excellent #### Svetlana 6 Nov 2025 Liked: Cleanliness, staff & service, property conditions & facilities Spa is very well ##### Svetlana Stayed 2 nights in Nov 2025 ### 10/10 Excellent #### Alona 17 Jul 2025 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort The best hotel we could ask for. ##### Alona Stayed 3 nights in Jul 2025 ### 10/10 Excellent #### Nadezhda 26 May 2025 Liked: Cleanliness, amenities, property conditions & facilities Staff was very friendly, food was great. ##### Nadezhda Stayed 3 nights in May 2025 ### 10/10 Excellent #### Ian 30 Sept 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Probably the best spa hotel I have stayed at in my life. Way better than what's offered in Canada, for sure. The room was fantastic, clean and it had a large balcony looking into the woods. The best part was the outstanding breakfast and dinner! Service was outstanding and bilingual. Clearly very significant funds were spent to build this spa hotel and I can see value in the nightly price given the superior experience! ##### Ian Stayed 2 nights in Aug 2025 ### 10/10 Excellent #### Desi 19 Jun 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Beautiful hotel, amazing spa and great service. ##### Desi Stayed 2 nights in Jun 2024 ### 10/10 Excellent #### Stefan 17 Jan 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Very nice stuff.The hotel is so clean and the food is delicious.I like that place and I will recommend it. ##### Stefan Stayed 3 nights in Jan 2025 ### 10/10 Excellent #### Lyubomir 10 Oct 2024 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort Incredible experience all around. ##### Lyubomir Stayed 3 nights in Sep 2024 ### 10/10 Excellent #### KRASIMIR 2 Sept 2024 Liked: Cleanliness, staff & service, property conditions & facilities Excellent customer service , very friendly and helpful. ##### KRASIMIR Stayed 2 nights in Aug 2024 ### 10/10 Excellent #### Stanimir 28 May 2024 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Immaculate! Amazing design, perfect services, superb food, immaculate SPA. ##### Stanimir Stayed 2 nights in May 2024 ### 10/10 Excellent #### Matey 10 Sept 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Awesome ! ##### Matey Stayed 1 night in Sep 2024 ### 10/10 Excellent #### Salim 22 Jul 2024 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Amazing Just amazing on all fronts ##### Salim Stayed 5 nights in Mar 2024 ### 10/10 Excellent #### TEODOSI 30 Aug 2023 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Excellent It was an amazing experience. The place is very clean. The service is excellent. The food is great. ![](https://a.travel-assets.com/ugc/hotel-reviews/29A216812C4E0E5C12BF7857CC9DE23EB18A22CA1693412744133.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/5F53E2BC9437677084060B12724880C8453F49941693412744111.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/60FB67DA8E6C945AC2598CB9BFD16CC92C37CA5C1693412744233.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/D49684D602364091264B15FB09CBE5FE656E4C221693412744012.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### TEODOSI Stayed 1 night in Aug 2023 ### 10/10 Excellent #### Teodosi 8 Aug 2023 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Amazing The hotel is on a great location. It’s new, very clean. The spa center offers great services. The food was very delicious. A big choice of meals, presented in a very elegant way! ![](https://a.travel-assets.com/ugc/hotel-reviews/B3F8D9F977FFED42576D1263E5A8F505DCD43CBB1691511678913.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/9E15C22AA74E87A51F5B2B54B0E3AED7A06433EA1691511678731.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/3F07AD4FD447FF33E07ADA407E550E2F7B498CD11691511678644.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/FBF8C381C6F499F6D055D04DEB0C3B8BD255B3D41691511679979.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Teodosi Stayed 2 nights in Aug 2023 ### 10/10 Excellent #### Baruh 8 Jun 2024 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Wonderful ##### Baruh Stayed 10 nights in May 2024 ### 10/10 Excellent #### Dror 10 May 2024 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort A wonderful and relaxing wellnes hotel in a magical place. The hotel was spacious and rooms were very well kept 2 notes : the beds are much less firm than expected . Employees and supplier unfortunatly smoke just under the room window which makes it bit annoying . ##### Dror Stayed 2 nights in Apr 2024 ### 6/10 Okay #### Borislav 18 Jun 2023 Liked: Cleanliness, property conditions & facilities, room comfort Disliked: Staff & service #### Excellent hotel with poor reception service Excellent hotel and very good restaurant. Reception service/lady very strange, ‘’wow you are coming too early (11:00)’’. The lady was aware that our room is not ready even before finding our reservation… 😀 or she is having cristal ball or the instructions are to not allow guest to check in before certain hour. The hotel was empty. I really do not understand that… in every normal nice hotel are more than happy to make you accomodate in the moment that you arrived. She called us 40 minutes later that the room is ready now… Why … you want to make someone disappointed… What a service is that… what cost you to be nice and welcoming… hospitality… ![](https://a.travel-assets.com/ugc/hotel-reviews/8112D2C2C6EEC24EA1113E6F901ADFB19B7313231687119166122.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/FA103529A7DB0E92A1F34E46DDC3422B98583A431687119178140.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/87387F235EE907B2CF998A14FD7CC6F2CC81F02A1687119179950.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/1F8247A6B222D88808C3CE5BA3FC5F900EE93C011687119179736.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Borislav Stayed 1 night in Jun 2023 ### 6/10 Okay #### Vladimir 6 Aug 2025 Liked: Amenities, property conditions & facilities We were in the hotel in December 2024, as well in August 2025\. Overall - the experience in December was much better and it seems that the level is going down. Especially in the SPA area. The restaurant is top. The service provided by the waiters is very good and professional. Rooms are ok. In the last 5 years, we have been in more than 30 hotels in Bulgaria. I can’t say that in any of them the beds and the pillows were better. So here I would say at least 4.5 out of 5\. Yes, in the evenings there is no hot water, especially on the 3rd floor. That needs to be fixed asap. Two of the facilities in the hotel are just gorgeous. Namely - the Whiskey Bar and the Social Club. Here comes negative part - SPA: Extremely dirty plastic Jacuzzi. On top of that was not working day and a half. The other Jacuzzi was not working 2 days. The hot tubs in the small pool outside were not working as well. The 4 Jacuzzis in the forrest, called “Топила” were not hot at all. Manager states that the temperature is between 36.5 and 37.9, but there are two factors, which heavily undermine this statement: 1\. They were almost always empty (compared to December, when we had to wait to go inside) and 2\. At least 10 of your guests are saying that it feels colder and they expected the water to be hotter. Another point: When the internal Jacuzzi was fixed and turned on, why everybody was willing to go there? Literarily we had to wait on a queue. And it was the only hot water place in the whole hotel. ##### Vladimir Stayed 3 nights in Aug 2025 ### 10/10 Excellent #### Erel 1 Nov 2025 Liked: Cleanliness, property conditions & facilities A great place and great facilities. The only down side is that it’s hard to communicate in English with the staff ##### Erel Stayed 2 nights in Oct 2025 ### 10/10 Excellent #### Silviya 18 Oct 2025 Liked: Amenities Wonderful place for relaxing ##### Silviya Stayed 1 night in Oct 2025 ### 6/10 Okay #### haim 28 Sept 2025 Liked: Cleanliness Disliked: Staff & service, room comfort המלון אינו מלהיב כפי שניתן להתרשם בתמונות. ולינגרד עצמה,"חור", כשעתיים נסיעה מסופיה, שעה ושלושת רבעי מפלובדיב. אין לחלוטין מה לעשות בעיירה מבחינת לצאת בערב, או אילו אטרקצ' המלון: באוירה "קוזית", נטוע ביער מחטניים, חדרים- לקחנות דילאקס דאבל, המיטה מזעזעת, נאלצתי לישון על הספה...החדר צפוף, הארון מינימאלי, מגבות זיפיות שידעו ימים טובים יותר במיקלחת ובכיור יש דיספונסרים, הניקיון בסדר גמור. חדר אוכל - ארוחת בוקר מאוד מגוונת בבופה, אבל למשל אין כמעט ירקות. ארוחת הערב - מעולה. ספא- בריכות רגילות לשיכשוך טמפרטורה ממוצעת נעימה ותולא, לא מים חמים כמו שציפיתיט טיפולים - יקרים, 40 דק רפלקסו מתחיל ב140 לבה, טיפול משוכלל 60 דק יכול להגיע ל450 לבה. בקיצור מלא כסף. איכות הטיפול- שיגרתית ותו לא. הערה כללית : הצוות יעיל אבל לא שירותי מדי, ו.. כמעט ולא מחייכים בקיצור לא הכי נעימים. לטעמי, המיר של כל האירוע הזה יקר מאוד ביחס לתמורה. ##### haim Stayed 3 nights in Sep 2025 ### 10/10 Excellent #### yasmine 19 Jun 2025 Liked: Cleanliness, staff & service, room comfort #### Très bel hôtel Très bel hôtel , très beau cadre , manque le sourire du personnel qui me fait enlever une Étoile sur le service Nourriture excellente ##### yasmine Stayed 3 nights in Jun 2025 ### 6/10 Okay #### Hakan 9 Feb 2025 Liked: Cleanliness, staff & service, room comfort Disliked: Property conditions & facilities Yemekler lezzetli ve doyurucu değil. Yemek seçimi esnasında Görsel sunumu yok. Tatlılar ve aparatifleri de beğenmedik. Mutfak çok amatör kaldı. Ayrıca kasa kilitli kalmış 24 saatte üç kez resepsiyona söyledim. 24\. Saatte görevliyi gönderebildiler Üzerine birde üçüncü gün akşamı klima soğuk üfledi. Resepsiyon görevli ile panel radyatör gönderdi . Geceyi kurtardık. Tabiki Kartalkaya faciası aklımızda olduğu için yatarken radyatör kapattım. Üşüdük yani. ##### Hakan Stayed 3 nights in Feb 2025 ### 10/10 Excellent #### Emil Valeriev 5 Dec 2024 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Un hotel de los cuentos Un hotel maravilloso, moderno y el spa es único. La comida de buena calidad y bien elaborada. El mejor hotel en la ciudad. ![](https://a.travel-assets.com/ugc/hotel-reviews/D49C0FF108632B396E787D4A812A60728366E3841733404730340.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Emil Valeriev Stayed 2 nights in Dec 2024 ### 10/10 Excellent #### Jacques 6 Nov 2023 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Très bon séjour Très agréable séjour dans cet établissement Haut de Gamme. Chambre confortable, restauration de bon niveau, très bon service. Dommage quelques détails de finitions (rien de grave) empêche de mettre 10/10\. Nous avons déjà fait plusieurs hôtel 5\* sur Velingrad , Kashmir est pour nous le meilleur. 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