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"The Palace is outdated, the decor of the rooms and the lobby is awful. Renovation is scheduled for August. The grounds are well maintained, pool area clean and the restaurants are kept clean. The workers are all very friendly and there to make the guests very comfortable. Servers and bartenders are helpful and nice. Entertainment staff is great, energetic and fun. We did a river cruise, which was fun. We saw a lot of alligators and monkeys, although we saw more monkeys next to the hotel. Take a stroll to the left on the beach to where the sign for the Monkey bar is. Walk into the jungle, there are a lot of white faced monkeys there. We wanted to go snorkeling, they try to sell you the catamaran cruise, includes alcohol and fruit, but who needs that when you're staying at an all inclusive? We ended up on a 3 hour snorkeling tour, but visibility was bad. Overall, the hotel is comfortable, the food incredible and lots of fun for no longer than a week."

"The pools were nice and not overly crowded, most staff were decent, although they were severely understaffed which I think caused some of them to be rude. The towels in the room were old and had a smell to them, the toilet always smelled like the gasket wasn’t installed properly or something. I’d rate the food quality maybe at like a 2-3 and availability pretty low they ran out of stuff kind of often. The restaurants were also just buffets and not that great. A lot of the food wasn’t labelled at all so if you have allergies it’s hard to tell if you can eat some of it. Lastly everyone on our trip got sick either on the second last day or the last day and a few are still sick at the time of writing this 5 days after leaving. All in all go somewhere else. "

"Beautiful property with great pools & restaurants, close to everything"

"great service, good for family trips, we really enjoy staying in the property, the personnel is very kind."

"Staff was amazing, check in painless 10 out of 10 recommend pay for the ocean view stunning"

"The breakfast was excellent- the fruit was fresh, more than enough. We enjoyed it on our balcony overlooking the beach and ocean."

"Hospitality was top tier. Iliana, Francine Ingrid,and all the staff was amazing. Food was delicious. Rooms were clean. Atmosphere was amazing "

"We’ve got what we needed. "

"Nice resort in a great location on a lovely beach."