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Reviews of Hotel Samman

3 out of 5
Hotel Samman
D-36/261 A, Agastkunda Godowlia, Kashi Vishwanath Temle, Varanasi, UP

Reviews

4.8
Rating 10 - Excellent. 1 out of 5 reviews" "
Rating 8 - Good. 0 out of 5 reviews" "
Rating 6 - Okay. 1 out of 5 reviews" "
Rating 4 - Poor. 1 out of 5 reviews" "
Rating 2 - Terrible. 2 out of 5 reviews" "

4.8/10

Cleanliness

6.0/10

Staff & service

3.4/10

Amenities

4.4/10

Property conditions & facilities

Reviews

2/10 Terrible

Verified traveller

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
How disgusting can you get - not more than this place! Staff had no idea that they have parking - claimed they do not, but the site says they do. They finally found parking. We booked 2 roomsfor me and for a fouple I was traveling with - There was a hole cut into the wall between one room and the bathroom of the other room. You literally could look from one room into the bathroom of the other - no curtain, no nothing. Asking for a different room was a waste of time - too full. We left ate the first night when we walked in and say a rat who promptly ran into a drain. Turned down the bed and found rat poop in the bed. That was the end of this horrible hotel for us - we left. Complained to Expdia and they called hotel - owner said no hole and no rats. He lies.
Stayed 2 nights in Dec 2019
Response from Arup Kumar Bhattacharya on 6 Jan 2020
Dear Guest, Thank you for choosing Hotel Samman Varanasi and for sharing your feedback on Expedia.com We would like to apologize for the Parking and inconvenience caused during your stay. Your feedback with regards to bathroom air ventilation etc has been shared with the team for an effective measure to be addressed from our end. We rely on the constructive feedback of our discerning guests to help us achieve the highest standards of services. We look forward to welcome you once again.

6/10 Okay

Verified traveller

Disliked: Staff & service, property conditions & facilities, room comfort
1) hotel cleaness alright, 2) heater not working properly. 3) staff helpful. 4) room very small 5) no toiletries provided Very convenient to the temple
Stayed 1 night in Feb 2019
Response from Arup Kumar Bhattacharya (Owner) on 26 Feb 2019
Dear Guest, Thank you for your comments on Expedia . I apologize for the problems This is not the type of review that we like to see, and I assure you that I will be looking into each point that you have made. If it is convenient, I would like to discuss your experience further, so that I might learn more about how to improve our property and service for you and our other guests. Thank you for staying with us, and we look forward to another chance to serve you.

10/10 Excellent

Rodrigo

Liked: Cleanliness, staff & service, property conditions & facilities
Simple hotel located very close to the Dashashwamedh Ghat. It takes about 5 minutes to get there by foot. The staff is very friendly and accomodating. If you're looking for luxury, go some place else. But if you're looking for a clean, comfortable and safe hotel, I think this is the best option. Just mind you, it's a bit noisy outside but I think if you chose to go to Varanasi, that shouldn't be a problem. It's part of the fun. Anyways, I really liked my stay at Samman Hotel.
Stayed 7 nights in Dec 2018
Response from Arup Kumar Bhattacharya on 26 Jan 2019
Dear Guest Thank you for choosing Hotel Samman and for sharing your feedback on Expedia Your kind comments about our hotels and our colleagues are truly appreciated. These have been shared with our team who take great pride in ensuring each guest has a memorable stay. We look forward to welcome you once again. Please feel free to contact me directly and it will be my pleasure to assist you if you have any questions or concerns.

2/10 Terrible

Verified traveller

Travelled with group
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Bien en deça de ce que nous croyons obtenir à partir de l'annonce.
Stayed 3 nights in Feb 2020

4/10 Poor

FUMI

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
ホテルと称してますがゲストハウスです。温水は皆無、空調も暖房無しで毎晩凍えるような寒さでシャワーを浴び、厚着して寝ました。バスタオルは申し出ないと交換なし、年末とはいえ、これで一泊1万円はあり得ません。 スタッフはフレンドリーですが設備が悪すぎます。朝食はリンゴスライスとバナナ2本のみ、WIFIも勿論、全く繋がりません。 立地は良いですが、タクシー、リキシャは手前200ｍで降ろされ、入れません。
Stayed 2 nights in Dec 2019