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Thank you for taking the time to tell us about your stay at our hotel. Your feedback is important to us and we’re happy to hear that you enjoyed your stay. Thank you for choosing our hotel and we hope to see you again.
8/10 Good
tian
30 Apr 2024
Liked: Cleanliness
tian
Stayed 1 night in Apr 2024
8/10 Good
Rikard
30 Apr 2024
Liked: Cleanliness, staff & service
Close to the ocean
Rikard
Stayed 4 nights in Apr 2024
Response from Dallas on 30 Apr 2024
Thank you for taking the time to tell us about your stay at our hotel. Your feedback is important to us and we’re happy to hear that you enjoyed your stay. Thank you for choosing our hotel and we hope to see you again.
Mice infested!!! I was staying on the first floor and noticed a mouse so I told the front desk and got moved to the 4th floor no big deal. Then I noticed 3 MORE mice in the 4th floor room!!! I tried talking to the manager and he was very disrespectful trying to play off the whole situation like he didint know anything about it, refused to give me a refund or any compensation then he banned me from the hotel when I contacted Expedia support. I’ve been staying at this hotel for the past year and a half, the only hotel I chose when coming to Vancouver. Terrible way to treat a loyal customer and an easy way to loose one. Air bnb from now on.
Room service is good though.
Tyler
Stayed 1 night in Apr 2024
Response from Dallas on 30 Apr 2024
Thank you for taking the time to tell us about your stay at our hotel. Your feedback is important to us and we apologize for not exceeding your expectations. We apologize sincerely about the issue that you experienced at our hotel. Upon speaking with our front desk manager, we do feel that he was justified in asking you not to return to our property due to the way that you treated our staff even after they were kind enough to bend policies for you. Thank you for your review, we will take this situation and learn from it moving forward as a business.
6/10 Okay
Anna
27 Apr 2024
Liked: Staff & service
Disliked: Property conditions & facilities
Anna
Stayed 1 night in Apr 2024
Response from Dallas on 29 Apr 2024
Thank you for taking the time to tell us about your stay at our hotel. Your feedback is important to us and we’re happy to hear that you enjoyed your stay. Thank you for choosing our hotel and we hope to see you again.
Thank you for taking the time to tell us about your stay at our hotel. Your feedback is important to us and we’re happy to hear that you enjoyed your stay. Thank you for choosing our hotel and we hope to see you again.
Such a great location that we're always happy to come back to. On this trip, I left behind a small bag that contained some valuable items in our room. Housekeeping and Guest Services, in particular Tony, were just fantastic about holding onto it, and arranging for tracked shipping to our home. Outstanding service!
Steven
Stayed 1 night in Apr 2024
Response from Dallas on 26 Apr 2024
Thank you for taking the time to tell us about your stay at our hotel. Your feedback is important to us and we’re happy to hear that you enjoyed your stay. It's great to hear that you like the location of hotel and that you are always happy to return to our hotel. We appreciate hearing that guest services, and specifically Tony, were fantastic in helping you to retrieve your item left behind. Thank you for choosing our hotel and we hope to see you again.
Excellent location. A bit noisy due to the location. Hotel staff were very helpful. I asked for a kettle and a regular mug. They sent both up to my room.
Elinor
Stayed 2 nights in Apr 2024
Response from Dallas on 26 Apr 2024
Thank you for taking the time to tell us about your stay at our hotel. Your feedback is important to us and we’re happy to hear that you enjoyed your stay. It's great to hear that you liked the location of our hotel and that our staff were helpful in providing you with requested items. Thank you for choosing our hotel and we hope to see you again.
Thank you for taking the time to tell us about your stay at our hotel. Your feedback is important to us and we apologize for not exceeding your expectations. Thank you for choosing our hotel and we hope that you will give us another chance to provide you with a great stay.
8/10 Good
Jessica
21 Apr 2024
Liked: Staff & service
Jessica
Stayed 3 nights in Apr 2024
Response from Dallas on 23 Apr 2024
Thank you for taking the time to tell us about your stay at our hotel. Your feedback is important to us and we’re happy to hear that you enjoyed your stay. Thank you for choosing our hotel and we hope to see you again.
6/10 Okay
ShuaiChun, Taipei
21 Apr 2024
Liked: Cleanliness, staff & service
ShuaiChun
Stayed 4 nights in Apr 2024
Response from Dallas on 23 Apr 2024
Thank you for taking the time to tell us about your stay at our hotel. Your feedback is important to us and we’re happy to hear that you enjoyed your stay. Thank you for choosing our hotel and we hope to see you again.
Me and my wife have stayed here before. We love Stanley park and this hotel is right at the corner of English bay. We woke up early and walked around Stanley park. Great place to stay
Konrad
Stayed 1 night in Apr 2024
Response from Dallas on 26 Apr 2024
Thank you for taking the time to tell us about your stay at our hotel. Your feedback is important to us and we’re happy to hear that you enjoyed your stay. It's great to hear that you are a returning guest and that you love the location of our hotel near English Bay and Stanley Park. Thank you for choosing our hotel and we hope to see you again.
We were given a room on the 3rd floor which was ok. However, we were shocked to see a mouse darting about. Front desk quickly gave us a room on the 4th floor. However, that room turned out to have a HWY-99 for mice going through it, and they would jump quite high. There is no point in reviewing the positives of this property since the negatives are unacceptable.
Jonathan
Stayed 2 nights in Apr 2024
Response from Dallas on 15 Apr 2024
Thank you for taking the time to tell us about your stay at our hotel. Your feedback is important to us and we apologize for not exceeding your expectations. We apologize sincerely about the issue you experienced at our property. We can assure you that we are working hard to rectify this. Thank you for choosing our hotel and we hope that you will give us another chance to provide you with a great stay.
Thank you for taking the time to tell us about your stay at our hotel. Your feedback is important to us and we’re happy to hear that you enjoyed your stay. Thank you for choosing our hotel and we hope to see you again.
Being next to the beach was so nice. There’s a lot of neat restaurants near the hotel and overall, it has good vibes. Elevator on the right was kinda scary though ngl
Savannah
Stayed 1 night in Apr 2024
Response from Dallas on 10 Apr 2024
Thank you for taking the time to tell us about your stay at our hotel. Your feedback is important to us and we’re happy to hear that you enjoyed your stay. It's great to hear that you liked the location of our hotel near English Bay, Stanley Park and tons of shops and restaurants. Thank you for choosing our hotel and we hope to see you again.
8/10 Good
Soheyla
7 Apr 2024
Soheyla
Stayed 2 nights in Mar 2024
Response from Dallas on 29 Apr 2024
Thank you for taking the time to tell us about your stay at our hotel. Your feedback is important to us and we’re happy to hear that you enjoyed your stay. Thank you for choosing our hotel and we hope to see you again.
The location of this hotel is perfect for a stay in Vancouver. Basically right on the beach (1 minute walk) and close to many great restaurants. I look forward to returning!
Sue
Stayed 2 nights in Mar 2024
Response from Dallas on 8 Apr 2024
Thank you for taking the time to tell us about your stay at our hotel. Your feedback is important to us and we’re happy to hear that you enjoyed your stay. We love to hear that you liked the location of our hotel near English Bay, Stanley Park and tons of shops and restaurants. Thank you for choosing our hotel and we hope to see you again.
Thank you for taking the time to tell us about your stay at our hotel. Your feedback is important to us and we’re happy to hear that you enjoyed your stay. Thank you for choosing our hotel and we hope to see you again.
10/10 Excellent
ty
Travelled with partner
4 Apr 2024
Liked: Amenities
Room is very clean , good price
2 minutes walk to English bay beach, beautiful Cactus club, beautiful sunset and sunrise .
Staff is awesome
Just don’t like some group of ppl outside , around those bars but not related to the hotel
ty
Stayed 4 nights in Mar 2024
Response from Dallas on 4 Apr 2024
Thank you for taking the time to tell us about your stay at our hotel. Your feedback is important to us and we’re happy to hear that you enjoyed your stay. It's great to hear that the room was clean and a good price. Thank you for mentioning our amazing location and awesome staff. Thank you for choosing our hotel and we hope to see you again.
Positive: Walk a block to English Bay beach and park area.
Very run down interior common spaces, pub and room was just ok. Tiny bathroom. Back alley parking lot & very tight spaces. Low key minimal staff service. Extremely noisy front street and pub attached.
Doris
Stayed 3 nights in Mar 2024
Response from Dallas on 2 Apr 2024
Thank you for taking the time to tell us about your stay at our hotel. Your feedback is important to us and we’re happy to hear that you enjoyed your stay. It's great to hear that you liked the location of our hotel near English Bay and Stanley Park. We apologize that you felt that our interior common spaces are run down, as we have done extensive renovations to them. We apologize that our on-site restaurant was too noisy for your preference, as we are busy with tourists and locals. Thank you for choosing our hotel and we hope to see you again.
A great location. Upset a staff person entered our room at about 10:00 pm using a key card. No knock. No announcing who he was. In my view there is no reason this should happen, ever. When reported, I was told they would “talk to him.” Sadly that does not make me feel safe.
Edith
Stayed 1 night in Mar 2024
Response from Dallas on 2 Apr 2024
Thank you for taking the time to tell us about your stay at our hotel. Your feedback is important to us and we’re happy to hear that you enjoyed your stay. It's great to hear that you liked the location of our hotel near English Bay and Stanley Park. We apologize sincerely that a staff member entered your room at night. This is not typical and we will follow up with our team. Thank you for choosing our hotel and we hope to see you again.
Thank you for taking the time to tell us about your stay at our hotel. Your feedback is important to us and we’re happy to hear that you enjoyed your stay. Thank you for choosing our hotel and we hope to see you again.
8/10 Good
Hugh
29 Mar 2024
Hugh
Stayed 3 nights in Mar 2024
Response from Dallas on 19 Apr 2024
Thank you for taking the time to tell us about your stay at our hotel. Your feedback is important to us and we’re happy to hear that you enjoyed your stay. Thank you for choosing our hotel and we hope to see you again.
10/10 Excellent
Ashley
28 Mar 2024
It’s good so far
Ashley
Stayed 1 night in Mar 2024
Response from Dallas on 28 Mar 2024
Thank you for taking the time to tell us about your stay at our hotel. Your feedback is important to us and we’re happy to hear that you enjoyed your stay. Thank you for choosing our hotel and we hope to see you again.
Staff was friendly efficient and super helpful. The location is great with access to tons of dining options, walking trails, parks and beaches and public transportations to go anywhere right at the street. The room was clean, quiet and comfortable for two of us-we didn’t want for anything.
Jennifer
Stayed 1 night in Mar 2024
Response from Dallas on 28 Mar 2024
Thank you for taking the time to tell us about your stay at our hotel. Your feedback is important to us and we’re happy to hear that you enjoyed your stay. We appreciate hearing that our staff were able to provide you with excellent service throughout your stay.. Thank you for choosing our hotel and we hope to see you again.
Bed bugs is all I have to say.
I reported it to them and they are giving me half my money's back for the room. I'm going to be buying a new bed thanks for the 250$ i guess... 😏
Shaya
Stayed 2 nights in Mar 2024
Response from Dallas on 28 Mar 2024
Thank you for taking the time to tell us about your stay at our hotel. Your feedback is important to us and we apologize for not exceeding your expectations. We apologize for the incident you described experiencing at our property. We can assure you that we are working to rectify this issue to avoid it in the future.. Thank you for choosing our hotel and we hope that you will give us another chance to provide you with a great stay.
Went to the property and was very limited parking which was around the back of rhe property. There ŵere people out back in the parking lot smoking weed wbich was an immediate turn off with 2 children under 2. Tbe property itself looks run down and dirry..o
OVERALL FELT UNSAFE FROM THE MOMENT WE PULLED IN. ENDED UP GOING ELSEWHERE. I WANT TO FEEL SAFE WHERE I STAY WITH MY 2 CHILDREN.
Chris
Stayed 1 night in Mar 2024
Response from Vince on 29 Mar 2024
Thank you for taking the time to tell us about your stay at our hotel. Your feedback is important to us and we apologize for not exceeding your expectations. We notice that you did not check in to our property on that day, we apologize if the parking seemed full as being located in the downtown are is a busy district, unfortunately Vancouver laws aloud people to smoke this substance and people are free to do it. Thank you for choosing our hotel and we hope that you will give us another chance to provide you with a great stay.
Thank you for taking the time to tell us about your stay at our hotel. Your feedback is important to us and we’re happy to hear that you enjoyed your stay. Thank you for choosing our hotel and we hope to see you again.
Thank you for taking the time to tell us about your stay at our hotel. Your feedback is important to us and we’re happy to hear that you enjoyed your stay. Thank you for choosing our hotel and we hope to see you again.
Great location easy to walk anywhere car was parked never moved for 3 days
Kevin
Stayed 3 nights in Mar 2024
Response from Dallas on 25 Mar 2024
Thank you for taking the time to tell us about your stay at our hotel. Your feedback is important to us and we apologize for not exceeding your expectations. It’s great to hear that you liked the location of our hotel in downtown Vancouver’s West End district, next to English Bay and Stanley Park. Thank you for choosing our hotel and we hope that you will give us another chance to provide you with a great stay.
Thank you for taking the time to tell us about your stay at our hotel. Your feedback is important to us and we’re happy to hear that you enjoyed your stay. We are happy that you enjoyed our location. Thank you for choosing our hotel and we hope to see you again.
Great location with decent rooms and awesome showers! Staff are spectacular.
Trevor
Stayed 3 nights in Mar 2024
Response from Dallas on 18 Mar 2024
Thank you for taking the time to tell us about your stay at our hotel. Your feedback is important to us and we’re happy to hear that you enjoyed your stay. Thank you for choosing our hotel and we hope to see you again.
Thank you for taking the time to tell us about your stay at our hotel. Your feedback is important to us and we’re happy to hear that you enjoyed your stay. Thank you for choosing our hotel and we hope to see you again.
Nice and close to the beach! Lots of places to eat! Highly recommend the red umbrella for brunch! Nice size room, nice view, later checkout!
Rachel Van
Stayed 1 night in Mar 2024
Response from Dallas on 18 Mar 2024
Thank you for taking the time to tell us about your stay at our hotel. Your feedback is important to us and we’re happy to hear that you enjoyed your stay. It’s great to hear that you liked the location of our hotel in downtown Vancouver’s West End district, next to English Bay and Stanley Park. Thank you for choosing our hotel and we hope to see you again
Great location - love being by the beach and Stanley park
BRAD
Stayed 1 night in Mar 2024
Response from Dallas on 15 Mar 2024
Thank you for taking the time to tell us about your stay at our hotel. Your feedback is important to us and we’re happy to hear that you enjoyed your stay. It's great to hear that you loved the location of our hotel near English Bay and Stanley Park. Thank you for choosing our hotel and we hope to see you again.
4/10 Poor
Jaspreet
15 Mar 2024
Jaspreet
Stayed 2 nights in Mar 2024
Response from Dallas on 4 Apr 2024
Thank you for taking the time to tell us about your stay at our hotel. Your feedback is important to us and we apologize for not exceeding your expectations. Thank you for choosing our hotel and we hope that you will give us another chance to provide you with a great stay.
10/10 Excellent
Chu
14 Mar 2024
Chu
Stayed 1 night in Mar 2024
Response from Dallas on 18 Mar 2024
Thank you for taking the time to tell us about your stay at our hotel. Your feedback is important to us and we’re happy to hear that you enjoyed your stay. Thank you for choosing our hotel and we hope to see you again.
Thank you for taking the time to tell us about your stay at our hotel. Your feedback is important to us and we’re happy to hear that you enjoyed your stay. Thank you for choosing our hotel and we hope to see you again.
Thank you for taking the time to tell us about your stay at our hotel. Your feedback is important to us and we’re happy to hear that you enjoyed your stay. Thank you for choosing our hotel and we hope to see you again.
Found a mouse in my room and when I told front desk he was very rude don’t recommend this place and shame on Expedia to rent this out to people knowing they have these issues don’t use this app they won’t refund you
Tristen
Stayed 1 night in Mar 2024
Response from Dallas on 13 Mar 2024
Thank you for taking the time to tell us about your stay at our hotel. Your feedback is important to us and we apologize for not exceeding your expectations. We apologize about the issue that you described experiencing at our property and we can assure you that we are working diligently to rectify this issue. Thank you for choosing our hotel and we hope that you will give us another chance to provide you with a great stay.
“Thank you for taking the time to tell us about your stay at our hotel. Your feedback is important to us and we’re happy to hear that you enjoyed your stay. It's great to hear that you liked the location of our hotel and that our staff were nice. Thank you for choosing our hotel and we hope to see you again.”
Thank you for taking the time to tell us about your stay at our hotel. Your feedback is important to us and we’re happy to hear that you enjoyed your stay. Thank you for choosing our hotel and we hope to see you again
It is steps from English Bay and the beach. Walking distance to downtown and the Grandville Island transport.
Helen
Stayed 1 night in Mar 2024
Response from Dallas on 13 Mar 2024
“Thank you for taking the time to tell us about your stay at our hotel. Your feedback is important to us and we’re happy to hear that you enjoyed your stay. We appreciate hearing that you liked the location of our hotel next to English Bay and Stanley Park. Thank you for choosing our hotel and we hope to see you again.”
Thank you for taking the time to tell us about your stay at our hotel. Your feedback is important to us and we’re happy to hear that you enjoyed your stay. Thank you for choosing our hotel and we hope to see you again.
6/10 Okay
Al, Gibsons
Travelled with partner
4 Mar 2024
Liked: Cleanliness, staff & service, amenities
Staff were excellent. We arrived after dark and parking was not well marked. We discovered the parking in the back alley by luck when we were trying to get turned around for another pass at finding parking. The parking was in the “upper” lot which required us handicapped seniors to manage a long flight of stairs to the lobby level. The checkin staff tried extremely hard to make us happy when we arrived in the lobby rather disgruntled. The room was good and the pub had good food and nice atmosphere. The room was very good except the tiny bathroom where we had to go in and close the door in order to use the toilet. Parking was extra and not included with the room.
Al
Stayed 1 night in Feb 2024
Response from Dallas on 4 Mar 2024
Thank you for taking the time to tell us about your stay at our hotel. Your feedback is important to us and we’re happy to hear that you enjoyed your stay. It’s great to hear that our staff were excellent and that the room was good. We apologize that the parking is located behind our building, as we do have directional signage out front to help our guests locate it. Additionally, we have a loading zone in the lower level of the parking lot for guests to unload their luggage as to avoid having to carry it down stairs. We appreciate hearing that you enjoyed the food and atmosphere in our on-site restaurant. Thank you for choosing our hotel and we hope to see you again.
Thank you for taking the time to tell us about your stay at our hotel. Your feedback is important to us and we’re happy to hear that you enjoyed your stay. Thank you for choosing our hotel and we hope to see you again.
Thank you for taking the time to tell us about your stay at our hotel. Your feedback is important to us and we’re happy to hear that you enjoyed your stay. Thank you for choosing our hotel and we hope to see you again.
10/10 Excellent
suzanne
Travelled with group
28 Feb 2024
Liked: Cleanliness, staff & service
Great stay, updated rooms
suzanne
Stayed 3 nights in Feb 2024
Response from Dallas on 28 Feb 2024
Thank you for taking the time to tell us about your stay at our hotel. Your feedback is important to us and we’re happy to hear that you enjoyed your stay. We are happy to hear that you had a great stay and enjoyed our updated guest rooms. Thank you for choosing our hotel and we hope to see you again.
Thank you for taking the time to tell us about your stay at our hotel. Your feedback is important to us and we’re happy to hear that you enjoyed your stay. It's great to hear that our staff were very friendly. Thank you for choosing our hotel and we hope to see you again.
10/10 Excellent
Bryan
25 Feb 2024
Bryan
Stayed 1 night in Feb 2024
Response from Dallas on 20 Mar 2024
Thank you for taking the time to tell us about your stay at our hotel. Your feedback is important to us and we’re happy to hear that you enjoyed your stay. Thank you for choosing our hotel and we hope to see you again.