Van Nuys Holidays from £639

Walked in the room and walked out Room had roaches and mice walking around Blanket looked dirty The room had an awful smell The worker offer another room but it was the same The picture on the website showed a nice looking place but once you see it real bad

The hotel offers a truly memorable stay, blending comfort with a distinct sense of character that sets it apart from standard accommodations. From the moment of arrival, the atmosphere feels warm and thoughtfully designed, with staff who are attentive without being overwhelming.

If I could give this place zero stars I would. First, it was very hard to find the location because there is construction outside. When I finally found the place, there was one person at the desk who was extremely rude and condescending. She made fun of the way I spoke (mimicked me). I was in shock. I had already prepaid for the hotel so I didn't know what to do. I figured I would let it go since it's one night. I asked about parking - she said can't give me parking until I checked in. So I checked in and then after I paid for parking - she said she didn't have anymore key cards to the parking garage. She told me that every time I would need to go in or out of the garage I would need to come into the hotel and tell them and they would meet me at the garage (!) I asked politely how does this work if there's only one person at the desk. and where do I park to call you to help me with the garage (since there's no parking - only construction - outside the hotel). That set her off in an angry tirade. I was afraid for my safety at this hotel with this person in charge. I called my friend that I was meeting - she came over a few minutes later and I told her what happened. We checked the room - which had an intense chemical odor - can't breath. She refused to let me talk to a manager and refused to refund. It was such a twilight zone experience. STAY AWAY FROM THIS HORRID PLACE.

Upon arriving on Wednesday evening, I waited approximately three hours to check in and was not able to access my room until around 8:00 PM. After an already exhausting day preparing for surgery, this was incredibly frustrating and unacceptable. When I finally entered my room, I immediately noticed it smelled strongly of smoke. Even more concerning, there were used contact lenses on the floor, making it obvious that the room had not been properly cleaned or inspected before being assigned to a guest. This was especially alarming considering I was about to recover from surgery in what should have been a sanitary environment. Because of the condition of the room, I had to be moved to another room. Unfortunately, that room was located near the pool area where there was extremely loud music for much of my stay. I specifically booked this hotel to recover from surgery, yet I spent my recovery listening to high-volume music while trying to rest. I called the front desk multiple times regarding the noise, but the issue was never adequately resolved.