Valparaíso Holidays

We had an excellent stay at Capital Bellet in Santiago and would highly recommend it. The location is perfect, making it easy to explore the city, with many restaurants, shops, and attractions within walking distance. The room was outstanding—modern, spacious, spotless, and equipped with everything we needed for a comfortable stay. The bed was extremely comfortable, and we had a great night's sleep. Everything about our stay was perfect, from the smooth check-in to the excellent facilities. The staff were friendly, professional, and always willing to help. If you're looking for a modern hotel in a fantastic location with beautiful rooms and excellent service, Capital Bellet is a perfect choice. We would definitely stay here again!

Room was excellent. Had a problem at checkout. Major language barrier

Terrible hospitality and freezing rooms—avoid! Do not stay here if you expect basic hospitality. From the moment I arrived, there was zero welcome or orientation. No one escorted me to my room or explained anything. I was left completely on my own to figure out how to turn on the lights, locate the single hidden electrical outlet, and guess if the wine in the room was actually complimentary or not. The room itself was freezing. The windows are way too thin for the cold weather, there are no heaters, and trying to use the AC as a heater did absolutely nothing. Housekeeping is basically non-existent. They will only show up if you specifically demand it at reception, and even then, they just half-make the bed and take out the trash. Breakfast was just as bad. There is a very short time window, and the staff member managing it just sat there like a scarecrow. He wasn't welcoming, didn't speak English, and didn't even bother to offer coffee or eggs. The buffet was sad, literally the only vegetable available was tomatoes. For what this hotel charges, you expect a premium boutique experience. This was anything but. Save your money and book somewhere else.

P