Valley Stream Holidays from £742

Awesome hotel. Great amenities and staff

Perfect stay in perfect area

Absolutely everything. Amazingly appointed room, very friendly stafff.

I loved just about everything about this hotel! You can’t beat the location, right in the middle of everything. What especially surprised me was that even though it’s so close to times square, my room was always quiet. The staff were absolutely incredible and accommodating. The only complaint i have is that there was no breakfast, because the Premier is being renovated. I would have liked to know that ahead of time, but that didn’t ruin how awesome this hotel was. If I come back to NYC I’m definitely staying here again.

A lovely, iconic property in a great location for restaurants, theater, sightseeing. Hotel was in the process of starting a new reservation system, was seriously unprepared for it, and significantly understaffed causing delays at check in that were incredibly long. It took us 2 visits to the front desk and 90 minutes before getting access to our rooms. Excusing mistakes and software glitches is one thing, but the staff did not deal with it well. They apologized profusely and repeatedly, but no other response. For example, no offer of water or a drink while in line, no offer of a breakfast or a coffee for our trouble; no offer of a drink in the bar, etc. For the price of a room ($800+), one expects a bit more respect and responsiveness. Kudos to Henry (valet/bellman) and Medy (concierge desk) who were most helpful and apologetic.