Fabulous building, just a few elements that meant we wouldn’t rate it 5 star. Poor experience at check in despite the glass of complimentary wine because we had to wait 15 minutes to be seen, despite there being two desks and only one couple at one of them. Tea and coffee provided in room but no cups or spoons. Could never contact reception (dial 9) because it always eventually was answered by a recorded message.
The hotel provided complimentary bikes which was great but they need to be maintained better. There was an app whose functionality was questionable I.e.couldn’t book to eat. All in all a relaxing stay, staff were very good and keen to help, particularly Miguel and Andrea. We never used the Spa facilities so can’t comment and nobody mentioned the normal swimming pool to us so unfortunately I must guess that was closed. Food was excellent in parts but very average in others.