Ussel Holidays from £377

Résidence de Diane was a charming and cozy place to stay. The gardens were beautiful and gave us tropical vibes. Raphael at the front desk was super friendly and apologetic about not being able to put our large family in adjacent suites as requested. One of our rooms had to be switched and they could only give us the largest suite which turned out to be an upgrade, so we liked it. It had two bedrooms, a spacious living room, full kitchen, bathroom, laundry room (washer/dryer), 3 TVs, sunny deck with a table, chairs, and sunbrella, plus drying racks, perfect for our needs. The second suite was smaller but very cozy, townhouse-style with a mezzanine and its own little patio. We loved the AC as it was very hot, the natural light, nice breakfast buffet, friendly housekeeping, cool gym, and pool area with loungers. It’s close to a bus stop and walking distance to Lidl and nice dining options. A few things could be improved: the large suite was echoey and a bit bare (a rug would help!), the kitchen lacked basics like dish soap, sponge, paper towels, and cooking tools like spatulas or cooking spoons. Only one dishwasher pod and one dishcloth were provided. In-room coffee pods weren’t great and kinda hard to use. No pool towels, and the pool isn’t super kid-friendly, there’s no shallow end, and the deck could use some TLC. A playground on the premises would’ve been a great addition for families. Still, we enjoyed our stay and would happily return again!

Clean room with amenities, good breakfast and extremely helpful staff.

It wasn’t a 4 star hotel experience. It can be seen like it from the way is advertised and looks on pic. The room was small, no proper mugs for coffee in the room just paper one ( no milk sachets provided either which with the amount of English tourists visiting ( drinking tea with milk ) is kind a strange). Cleaning issue in the bathroom especially around the edges of the shower. Room was not cleaned one day at all. Second day cleaned only partially ( bed was made but bin not emptied and dirty cups left on table not cleaned ). Staff were friendly but unfortunately not all of them speak English. Breakfast was good but poor selection of coffees ( no cappuccino or latte ) just basic one. You can definitely find better options for 4 star hotels in similar locations.

The host was extraordinarily helpful and friendly! We had an amazing experience and loved the accommodations.

We were very warmly welcomed by all staff. we enjoy the dinner buffet and also breakfast. However, as a foreign visitor it was unclear how to access parking and the elevator to the parking. We had to park temporarily in front and check in to get directions. Result from lack of information, we unloaded at street then parked underground hauling some cases upstairs (later found there was a separate elevator to the parking.). I don’t remember that information being shared with the online reservation although I sent several messages. Don’t get me wrong, this is a lovely hotel and staff we’re fantastic but management should provide more detailed information for travelers.