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"Parking was close and well lit"

"The bathroom was not clean on arrival- dirty sink, trash not empty, empty tissue box - the decaf and hot water at the breakfast set up were not hot - in fact I suspect the decaf coffee was stored overnight in the fridge - it wasn’t room temp -it was ice cold. The main restaurant was very slow - there was one other table when we arrived and it took 20 minutes for the food to arrive. The waitress said there was only 1 cook - I was a professional chef -I’ve served over 180 people in one dinner shift by myself"

"The first room we had, reeked of cigarette smoke that was embedded in the room and had plastic wrap over the smoke detector (whole hotel is “non-smoking”. Also, the bathtub wa sin rough shape in that room. The carpet was “sticky” and the hallway to the whole 4 th floor was smelly. Complained to desk the next morning and was moved to exact room on the floor below very quickly and they were very nice about it. Although the second room did’nt smell like smoke, it still had a smell to it that wasn’t “clean”. Hotels shouldn’t have carpet…the breakfast is lacking any kind of protein and we decided to get breakfast elsewhere, they do have a waffle maker. This is the 3rd time we have stayed at this exact hotel, the first two times are the reason we came back. The rooms were clean then with no issues. We visit Winchester frequently as our son goes to school there, will probably choose other hotels that we have stayed in there over this one due to this stay. "

"Checked in and went to room. Came back down in 10 min to use the pool and it was closed for maintenance. We specifically booked here to use pool and have a breakfast provided. Went to front desk and was told because we went to the room and cleaning staff went home for the day, she could not refund us for the night so we could find somewhere else with working amenities. So we stayed but received no compensation. Not how I think it should have been handled. "

"Staff"

"Very clean property, room. Staff was very friendly. Breakfast wasn’t continental but a big breakfast, complete! Pancakes, eggs, sausage cereal, pastries, fruit! Well worth the price."

"The spa services are excellent. There was a mishap with the room reservation and I was put in a handicap room. "

"Breakfast was good. Scrambled eggs, hot cinnamon buns, good sausage. Would have liked some fresh fruit or bananas."

"The parking lot was very well lit and safe."