Verified
4/10 Poor
Bernadette W.
4 Sept 2020
Liked: Check-in, location
Disliked: Cleanliness, communication
Disappointing
Not a great start when, immediately after arrival, a tap comes loose and starts pouring hot water over the bathroom floor. Now, things like things happen, we are all used to minor crises happening at home and it is what you do about it that matters. In the case of Graythwaite, what they did was very little! Despite repeated calls to the help lines, we never got a response (answer phone only on both lines and no response to text messages). The original fault was given a temporary fix with the help of a Pizza guy who happened to be on site but when we left a week later the problem was still there... We spent 3 days with no hot water in the bathroom.
Then there was the fact that some of the crockery was dirty;
plus the fact that some pans had food stuck to the bottom; plus the fact that there was dog muck at the entrance to the BBQ area (still there when we left).
The pool was also closed. Not quite sure why, it was after the Govt had allowed pools to reopen, but might have been due to covid-19... Would have been nice if there are had been some sort of explanation or perhaps even an acknowledgement/apology.
On the plus: Location is good - reasonably convenient for much of the area and with good walks from the cottage itself. Wifi is good. Cottage was a reasonable size and just about adequately equipped, but you are going to need to wash up after every meal... but there is a dish washer!