Ulua Lagoon

The staff was friendly upon check-in. The view from the lobby was impressive but that's about how far our positive impression went. I hate giving negative reviews but this hotel wasn't a pleasant experience. Upon arriving in the room we saw that the previous guest left some Tums on the nightstand which housekeeping failed to notice. We small have children so I'm glad that I noticed it before they did or they could have eaten them mistaking them for candy. The sheets had noticeable stains on them. One stain even looking like blood. Some of the bathroom towels also had stains. We saw a cocroach in the restroom, a worm, and some sort of other bug coming out from behind the shampoo dispenser in the shower. I honestly couldn't wait to check out. The hotel itself smelled damp and not very clean. Everytime we walked to the door to our room my kids would plug their nose and say it smelt bad. The beds were comfortable but without clean sheets that doesn't really matter. The walls are also paper thin so you can hear every little noise from our neighbors. The landscape and outside of the property is beautiful so it has a lot of potential if the inside was cleaned and maintained better.