Ulm University

Great place to stay!

Overall we had a great stay and staff are very attentive and helpful. Breakfast is fantastic but it’s 39 euro pp which is steep (although perhaps given the properly it’s expected). Spa is fantastic and absolutely gorgeous. We had no issues with AC given we were there in the summer. Parking is 30 euro overnight and is located downstairs - it’s independent of the hotel so they have no control over how many spaces are available etc. for example when we arrived at 8pm after a long travel day the machine to get into the garage was broken and we had to wait around 45 minutes till someone came around to fix it. Hotel had no solutions and just shrugged their shoulders. The rooms are nice but outdated - no central light switch, bathrooms are showing a lot of wear and tear, no UBS outlets. My main issue was with housekeeping - who despite having a do not disturb light AND sign on the door barged in EVERY morning. They wouldn’t even wait for us to come to the door, they would just come in. Doesn’t matter what we’re doing, doesn’t matter if we’re dressed - they felt they had full freedom to just walk in. That is ridiculous!!!!! Please train them better - that’s unacceptable. Overall you know you’re paying for location and history, but a few small nuances detracted from this feeling like a “5 star property”