Food court

Reviews of Bishrelt Hotel

4 out of 5
Bishrelt Hotel
Liberty Square, Sambuu St, Ulaanbaatar

Reviews

8.2

Very good

Rating 10 - Excellent. 9 out of 24 reviews" "
Rating 8 - Good. 10 out of 24 reviews" "
Rating 6 - Okay. 3 out of 24 reviews" "
Rating 4 - Poor. 1 out of 24 reviews" "
Rating 2 - Terrible. 1 out of 24 reviews" "

8.2/10

Cleanliness

8.0/10

Staff & service

10/10

Amenities

7.6/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

ANNA

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel doesn’t look like much from the outside but inside it is beautifully decorated! The rooms are spacious and well equipped with a mini bar and toiletries. Unfortunately the adjacent restaurant “The Embassy” doesn’t stay open late enough for dinner but there are plenty of great options within walking distance.
Stayed 5 nights in Apr 2024

8/10 Good

Suvd

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed for 5 days. Room was spacious, clean and nice, carpet and bed was comfortable. Somehow toilet had no toilet brush, did not know how to clean it after lol. Breakfast was so so. All in all it was good.
Stayed 5 nights in Jul 2022
Response from Tuvshuu on 5 Sept 2022
Thank you for staying with us. We appreciate your feedback.

6/10 Okay

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2018
Response from Nazym. Kh (HM) on 26 Sept 2018
Dear Guest Thank you for your feedback. We appreciate your review.

10/10 Excellent

CJ

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Home again
My go to place in Ulaan Bataar, I come about once a year for the past ten years. Property improves each time. Staff remembers me.
Stayed 2 nights in Sep 2018
Response from Nazym (H.M) on 26 Sept 2018
Dear Cj Armstrong, We are absolutely overwhelmed by your wonderful review and delighted to know that our improvement.We are doing our best to make sure all our guests are happy during their stay, so we are extremely happy to know it was the case with you! You can rest assured that there is a warm and friendly welcoming awaiting you, together with the improving standard of service and care on your next visit to Bishrelt. Yours sincerely,

10/10 Excellent

CJ

Always good to be home
I am here doing training with Mongolian Scouts.
Stayed 3 nights in Sep 2018
Response from Nazym. Kh (HM) on 26 Sept 2018
Dear Cj Armstong, Thank you again for choosing us to stay. We are extremely happy to welcome you back to Bishrelt. By the way you look great with Mongolian traditional Deel. See you next year. Yours Sincerely,

10/10 Excellent

NAM CHIL

Excellent for the price
Excellent hotel with antique atmosphere and reasonable price.
Stayed 2 nights in Aug 2018
Response from Nazym. Kh on 31 Aug 2018
Dear Nam Chil on, Thank you very much for your lovely review of Bishrelt hotel. We sincerely appreciate your comments and look forward to welcoming you back at Bishrelt in the near future. Yours sincerely,

8/10 Good

Bob, South Australia

Liked: Cleanliness, property conditions & facilities, room comfort
Nice accommodation but the Restaurant a disaster.
Bar and restaurant staff were poorly trained with no idea about “Customer Service”. I ordered a soup to be followed by a Steak dish. Both delivered at the same time. Soup was inedible. Steak and accompanying vegetables were stone cold. Getting service or a reponse was almost impossible. Staff spent more time talking and dealing with their own issues rather than deal with customers. Would use Accommodation again but would not waste any of my money in the restaurant or bar.
Stayed 1 night in Dec 2017
Response from Altangerel on 7 Feb 2018
First of all I would like to apologize to you that we delivered poor service which is not acceptable anywhere. And I would like to thank for your valuable review which helps us to improve our service quality. Absolutely, it is our fault that we could not deliver what you expected during your stay. And all the failures were not that difficult and were very simple to be completed by us. As soon as I read your review, I had instructed & trained my team accordingly not to repeat those failures. Since then we improved our service & implemented a management by walk around. Once again thank you very much for your valuable review. With best regards, Altangerel.P (General manager)

10/10 Excellent

CJ

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Go Nomad
I've stayed here several times over the last eight years, constant improvement GREAT property with central location
Stayed 2 nights in Jul 2017
Thank you for choosing to stay with us over the years, we always enjoy hosting you! We appreciate your feedback and look forward to your next visit.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The breakfast at the hotel is great and yummy! Good alternative to the mongolian fare.
Stayed 1 night in Jul 2017
Response from Bishrelt Hotel Staff on 25 Aug 2017
Thank you for staying with us, we appreciate your feedback. We look forward to hosting you again!

6/10 Okay

GEONWOO

Business traveller
Liked: Cleanliness, room comfort
오래된 호텔이지만 전반적으로 청결합니다. 그럭저럭 지낼만 합니다.
Stayed 1 night in Sep 2022
Response from Tuvshuu on 5 Sept 2022
Thank you for staying with us. We will address this directly.

8/10 Good

seokkwon

Business traveller
Liked: Room comfort
인자기급 위치선정에 그렇지 못한 서비스
방청소는 사인 걸어놓으면 안먹히고 꼭 데스크에 말해야 합니다. 어메니티는 평범한데 샤워가운 세탁상태가 영 별로네요. 하지만 호텔 위치가 모든 단점을 덮음.
Stayed 9 nights in Aug 2022
Response from Tuvshuu on 5 Sept 2022
Thank you for staying with us. We will address this directly.

10/10 Excellent

TAE YOUNG

Stayed 1 night in Aug 2022
Response from Tuvshuu on 5 Sept 2022
Thank you for staying with us. We appreciate your feedback.

8/10 Good

WOOSUNG

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2022
Response from Tuvshuu on 5 Sept 2022
Thank you for staying with us. We appreciate your feedback.

4/10 Poor

tour

Business traveller
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
4성급 가격에 비하여 좋지 않다
위치는 좋으나 오래된 건물에 낡은 실내. 수도꼭지도 나사가 빠지고, 욕조 마개도 작동이 잘 안 됨. 직원은 친절함.
Stayed 1 night in Jul 2022
Response from Tuvshuu on 5 Sept 2022
We will address that directly.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Tyylikäs ja ylellinen kylpyhuone kullanvärisine hanoineen ja erikoisuutena lasi-ikkuna huoneen ja kylpyhuoneen välillä. Erittäin hyvin siivottu päivittäin.
Stayed 5 nights in Jul 2019

2/10 Terrible

TIENCHIEN

Disliked: Cleanliness, property conditions & facilities
when I take a shower, I heard a phone call at about 14:00 and 24:00. The second time when I pick up the phone. No voice ......... My feelling no good.
Stayed 2 nights in Oct 2018
Response from Nazym. Kh on 9 Oct 2018
Dear TienChien, Thank you for taking a moment to reflect on your recent stay experience with us at Bishrelt hotel. We are very disappointed to read of the shortfall you experienced and that you are left with a less than favourable impression of your time spent with us. It is very disheartening to hear of your dissatisfaction, even though this mishap occured from one of our one of our guest who is confused to use room to room call service. Rest assured we sincerely appreciate your frustration on the matters mentioned and significant follow up and retraining will be taking place of our colleagues to avoid this happening again in future. We take our guest feedback very seriously and have taken your comments to heart, especially pertaining to our property and being proudly a part of the Bishrelt. Thank you again for your review, we do hope that we'll have an opportunity to welcome you back so that we may ensure every aspect of your stay is a memorable one. Yours sincerely,

8/10 Good

Stefan

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Stayed 1 night in Aug 2018
Response from Nazym. Kh (HM) on 19 Aug 2018
Dear Stefan, Thank you for taking your time to give us feedback. It is really important to us. We will constantly improve our services. Thank you again. Sincerely yours,

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Aug 2018
Response from Nazym. Kh (HM) on 16 Aug 2018
Thank you for your feedback.

10/10 Excellent

kwang ho

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
호텔은 자그만 했지만 중심가 국영백화점에서 가깝고 무엇보다도 시설이 소박하고 정갈하여 매우 만족하게 지냈다. 조용한 고급 호텔을 찾는 분에게 안성맞춤이다.
Stayed 13 nights in Aug 2018
Response from Nazym. Kh (HM) on 15 Aug 2018
Dear Kwang Ho On Thanks for choosing us. We really appreciate your nice review. Enjoy your time in Bishrelt Ulaanbaatar. Thank you again have a good day.

10/10 Excellent

HoKyung

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
청결하고 매우 만족스러웠네요~
Stayed 2 nights in Nov 2017

8/10 Good

Verified traveller

Liked: Cleanliness, room comfort
Stayed 4 nights in Jul 2017

6/10 Okay

Toshiaki

Liked: Staff & service
Disliked: Property conditions & facilities
コスパとしては良くない
場所は良いけど古くて高い。
Stayed 3 nights in Jul 2017
私たちと一緒にご滞在いただきありがとうございます、あなたのフィードバックをいただきありがとうございます。

8/10 Good

ayoung

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
시내 중심가에 위치해 있고 호텔 컨디션도 나쁘지않았어요 다만 온수 조절하기가 조금 힘들었어요~
Stayed 1 night in Jun 2017

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very luxurious and comfortable.
Very luxurious and comfortable. The hot water in the bath was not clean. Overall we were very satisfied. "
Stayed 2 nights in Jun 2017