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Reviews of Guayaba Inn

4 out of 5
Guayaba Inn
Calle Comitan 55, San Cristóbal de las Casas, CHIS

Reviews

9.8

Exceptional

Rating 10 - Excellent. 211 out of 227 reviews" "
Rating 8 - Good. 11 out of 227 reviews" "
Rating 6 - Okay. 1 out of 227 reviews" "
Rating 4 - Poor. 2 out of 227 reviews" "
Rating 2 - Terrible. 2 out of 227 reviews" "

10/10

Cleanliness

10/10

Staff & service

9.8/10

Amenities

9.8/10

Property conditions & facilities

9.8/10

Eco-friendliness

Reviews

10/10 Excellent

Nancy

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved staying at the Inn. The staff was superb helping us in every way and extremely timely. I have not experienced such timeliness and helpfulness. We also really enjoyed staying is an upscale though traditional Mexican inn with beautiful art through out. Each evening we lit the fire in our in suite fireplace enjoying a glass of wine which was available for purchase in the room. I highly recommend the inn. It was a pleasure and delight.
Stayed 4 nights in Feb 2024

10/10 Excellent

Nathan

Liked: Cleanliness, staff & service, property conditions & facilities
The place was great and the staff was helpful and friendly. It was very comfortable and the breakfast options were very good. The only minor issue was that the tub in the room wasn’t working, but overall it was a pretty nice spot to stay in San Cris.
Stayed 2 nights in Aug 2023
Response from Julio C. Franco on 31 Aug 2023
We really appreciate your comments and we are pleased that your stay has been pleasant. We are sorry for the inconvenience with the bathtub, it has already been resolved but unfortunately it was when you left. We hope you will visit us soon.

10/10 Excellent

Melissa, Santa Cruz

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Apr 2023
Response from Gastòn Alvarez on 11 May 2023
Gracias por su puntuación.

10/10 Excellent

Hillary

Stayed 8 nights in Mar 2023
Response from Gastón Alvarez Gebelin on 11 Apr 2023
Buenos días.Gracias por sus comentario son muy importantes para nosotros. Esperamos recibirles pronto. saludos y excelente día.

4/10 Poor

Allen and gerlinde

Disliked: Staff & service, property conditions & facilities, room comfort
Very disappointing stay.
We did not have consisting hot water. Our shampoo and conditioner never got replaced. I could never get a washcloth. The worst part was that there was no heat anywhere in the building. Everyone was very friendly. The breakfast was very good but the coffe very weak.
Stayed 4 nights in Feb 2023
Response from Gastón Alvarez on 18 Feb 2023
Buenas tardes.Thank you for your comments, they are very important to us.Day by day we try to improve thanks to them.We will improve for your next visit.Greetings and excellent day.

10/10 Excellent

Andrea

Stayed 4 nights in Jan 2023
Response from Gaston on 8 Feb 2023
Gracias por su comentario.Esperamos verle pronto.

10/10 Excellent

claudia

Stayed 2 nights in Dec 2022
Response from Gastón Alvarez Gebelin on 7 Jan 2023
Gracias por su comentario y puntuación, para nosotros es muy importante, al igual que lo fue su estadía con nosotros. esperamos verles pronto nuevamente.

10/10 Excellent

SILVIA

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great, beautiful, tranquil, place to stay. Friendly and kind people. Rooms are spacious, clean and comfortable.
Response from Gastón Alvarez Gebelin on 24 Dec 2022
Good morning. Thank you for his comment, it is very important to us.We thank you for your visit and hope to see you soon.Merry Christmas and Happy New Year.

10/10 Excellent

Abel

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Guayaba inn has an excellent service, good food , nice and attentive staff.
Response from Gastón Alvarez Gebelin on 21 Dec 2022
Gracias por sus comentarios son muy imprtante para nosotros como asi tambien lo fue su estadia. Esperamos volver a atenderle. Que tenga ud un excelente día.

10/10 Excellent

Omar

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Oct 2022
Response from Gastón Alvarez Gebelin on 2 Nov 2022
Gracias por su comentario. Fue un placer tenerlo en nuestro Hotel.

10/10 Excellent

Jesus

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Service is just excellent. One of the best experience.
Stayed 6 nights in Oct 2022
Response from Gastón Alvarez Gebelin on 20 Oct 2022
Hello. Thank you very much for your comment, it is very important to us, as was your stay.We hope to see you soon. greetings and excellent day.

10/10 Excellent

Mark

Travelled with partner
Liked: Cleanliness, amenities
Quiet, excellent room, wonderful included breakfast
Stayed 4 nights in Jul 2022
Response from Gastón Alvarez Gebelin on 14 Jul 2022
Hola Mark. Fue un placer tenerte con nosotros gracias por tu visita tu comentario es muy importante, al igual que lo fue su visita. Saludos atte. Gaston Alvarez Gebelin.

10/10 Excellent

Susan

Stayed 5 nights in Mar 2022

10/10 Excellent

Veronica

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautilful space and very fiendly staff
Stayed 1 night in May 2022
Response from Gastón Alvarez Gebelin on 10 Jun 2022
Gracias por su comentario, es muy valio para nosotros al igual que lo fue su estadia. esperamos recibirles nuevamente. saludos

10/10 Excellent

Theresa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect
Absolutely beautiful place to stay. It’s all the little touches that make it special. Fireplace, water in the coffee machine, beautiful lighting, most comfortable bed, ample hot water and just pure luxury
Stayed 2 nights in Feb 2022
Response from Gaston on 8 Mar 2022
Gracias. :) sus comentarios son muy importantes para nosotros al igual que lo fue su visita, esperamos que regrese pronto. :) Gastón Alvarez Gebelin Gerente

10/10 Excellent

Rodolfo

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful boutique hotel. Quiet area just enough distance from the center of the Pueblo. Gorgeous landscapes, spacious rooms and delicious breakfast.
Stayed 4 nights in Feb 2022
Response from Gaston on 25 Feb 2022
Gracias su comentario es muy importante para nosotros. Esperamos tenerlos nuevamente con nosotros. Saludos ATTE. Gastón Alvarez Gebelin

10/10 Excellent

Leslie

Stayed 4 nights in Jan 2022

10/10 Excellent

Gregory

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Gracias
Stayed 1 night in Dec 2021
Response from Gaston on 27 Jan 2022
Gracias! fue un placer tenerlos con nosotros. Sus opiniones son muy importantes para nosotros.

10/10 Excellent

Manuel

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is in a great location but we had to park our rental car down the street other than that everything was great 👍
Stayed 6 nights in Dec 2021
Response from Gaston on 27 Jan 2022
Gracias! fue un placer tenerlos con nosotros. Sus opiniones son muy importantes para nosotros.

10/10 Excellent

Julio C

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All the property is awesome
Stayed 5 nights in Dec 2021
Response from Gaston on 27 Jan 2022
Gracias! fue un placer tenerlos con nosotros. Sus opiniones son muy importantes para nosotros.

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2021
Response from Gaston on 27 Jan 2022
Gracias! fue un placer tenerlos con nosotros. Sus opiniones son muy importantes para nosotros.

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing place
Everyone was amazing. The room is spacious, the bed very comfortable. We loved the living area with the wine cellar and the fireplace. It was such a romantic stay! The bathroom was also great to relax in the tub after long day of walking around. I can’t say how much we wishes we could have stayed longer
Stayed 1 night in Nov 2021
Response from Gaston on 27 Jan 2022
Gracias! fue un placer tenerlos con nosotros. Sus opiniones son muy importantes para nosotros.

10/10 Excellent

Manuela

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a beautiful place very clean, and the staff was very professional and nice very accommodating
Stayed 1 night in Nov 2021

10/10 Excellent

Mary

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect! The best in the area, would definitely come back. Rodrigo, Angel and all the other staff were outstanding! Delicious breakfast and well kept beautiful grounds. Thank you for your hospitality! Mary Beth and Dennis Las Vegas
Stayed 7 nights in Sep 2021

10/10 Excellent

Austin

Stayed 5 nights in Aug 2021

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful layout and patio. A feeling of (relative) antiquity.
Stayed 1 night in Jun 2021

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful place. Great bathroom. Quiet. Great staff. TV didn’t work but who needs that on vacation.
Stayed 3 nights in May 2021

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were exceptional and friendly. Beautiful hotel, with lots of charm and immaculate gardens. Would stay again!
Stayed 1 night in May 2021

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Este lugar sobrepasó nuestras expectativas! No está localizado en el centro de san Cristóbal y batallamos para encontrarlo, pero creo que fue mi gps. Sin embargo, este lugar está hermoso!! Nuestra habitación estuvo increíble! Me encantó el toque de la tina! El patio está hermoso. el desayuno está incluido y es un desayuno completo, calientito a la orden, y muy rico! Tienen muchas opciones de desayuno para escoger. Me volvería a quedar aquí definitivamente. El servicio es excepcional!
Stayed 1 night in May 2021

10/10 Excellent

Verified traveller

Stayed 3 nights in Apr 2021

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Having traveled to many beautiful places all over the world, I can honestly say that Guayaba Inn has been one of my very favorites! My husband and I loved EVERYTHING! The room, grounds, staff, breakfast, location couldn’t be better. It really is a quick walk to city center, but there are taxis passing constantly at all hours for $2 US. This is such a beautiful place and I can’t wait to return. Thanks for making our trip more than special!
Stayed 5 nights in Feb 2021

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel, large rooms, large bath tubs and fireplace, cute terraces and coy pond. Staff is very attentive and kind. Definitely would staff again!
Stayed 1 night in Feb 2021

10/10 Excellent

Rodolfo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Guayaba Inn is Amazing
I loved my stay here. The landscaping was beautiful, room was spacious and comfortable, the staff was accommodating and the breakfast was delicious! Highly recommend and will return.
Stayed 4 nights in Nov 2020

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The Most luxurious and well appointed hotel you’ll hope to find. Beautiful grounds. Luxurious rooms and beds. Exceptional service. Highly, highly recommend it after staying here at least 6 times. Never disappointed b
Stayed 2 nights in Sep 2020

8/10 Good

Verified traveller

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was a little oasis in the middle of the town, beautiful courtyard gardens. Our room was the king suite which was spacious and comfortable, the bathroom had the added bonus of a bath and separate shower. Our waitress at breakfast was very friendly and the front desk helped with securing transport for us. All in all, a very pleasant stay and we would definitely recommend the hotel
Stayed 2 nights in Mar 2020

10/10 Excellent

Verified traveller

Stayed 7 nights in Jan 2020

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Walking distance to historic city center. Extremely friendly staff.
Stayed 2 nights in Jan 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Nov 2019

10/10 Excellent

Verified traveller

Stayed 4 nights in Oct 2019

10/10 Excellent

Angie, Dallas, TX

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is charming, clean, spacious and modern. Room was exactly as pictures a d had mini-fridge and snacks, wine, beer, sodas and water for purchase (at reasonable prices). There was even a fireplace in our room!!Breakfast was included and was delicious. Staff was courteous and always with a smile on their faces. They even went out of their way to pack breakfast to-go when we had to leave on our guided tours before they opened for breakfast. Keep in mind, though, this hotel is about 10 blocks from the center square, where most stores/shops/restaurants are. The hotel does not serve lunch or dinner, so if you want to go out for dinner and don’t want to walk through lonely, dark stone streets at night; you will have to take a taxi or order dominoes. Make sure to try Tierra y Cielo Restaurant and El Secreto. Best restaurants in town, in my opinion.
Stayed 6 nights in Jun 2019

10/10 Excellent

Janice, San Antonio

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything about the Guayaba Inn was terrific. The staff was incredibly helpful and friendly and the inn is quite and relaxing. The room was lovely and the breakfasts were delicious. The bed was one of the most comfortable beds I've ever slept on. If I have one minor criticism, the bed pillows were not particularly comfortable. If I ever return to San Christobal I will stay at the Guayaba Inn and will recommend it to any friends traveling there.
Stayed 5 nights in May 2019

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Apr 2019

10/10 Excellent

rafael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Feb 2019

10/10 Excellent

michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful hotel in a great location
We had an amazing stay at the Guayaba Inn! The staff is really excellent and made us feel like family. They helped books tours and arranged travel back to the airport. The room was very spacious and beautifully decorated. The breakfast was always delicious and the restaurant has was just really cool, located in their garden. The hotel is located on a quiet street that was about a 5-10 minute walk from Camino Real de Guadalupe which is where there are a ton of restaurant and bars. We would definitely stay here again when visiting San Cristobal.
Stayed 4 nights in Oct 2018

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Guayaba in has a friendly staff, clean rooms with good beds. They provide excelent breakfast to start your day walk in San Cristobal. The gardens in the premisses are beautiful and well manitened and selected. I like the Inn and i will stay again
Stayed 2 nights in Nov 2018

10/10 Excellent

IAN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A quite get a away
We really enjoyed our stay
Stayed 5 nights in Nov 2018

10/10 Excellent

Veronica

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing boutique hotel
Amazing hotel! Service was excellent. We had a beautiful room with a small living room and a fireplace. Breakfast was delicious. I highly recommend this hotel.
Stayed 3 nights in Nov 2018

10/10 Excellent

Amy, Venice, California

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful, elegant boutique hotel with the loveliest staff. Rooms are spacious and gorgeous. Comfortable bed. Excellent shower. The whole experience felt authentic and so so special. It's a quiet hotel about a 10 minute walk from the center. Close to an important museum. The food is excellent. Everything was perfect.
Stayed 4 nights in Oct 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful stay!!! Great staff
Stayed 1 night in Oct 2018

10/10 Excellent

Maria

Romantic Getaway
This hotel was so awesome. The service was outstanding!!!! The fireplace in the room was so nice and romantic and they even came up and lit it for us and as the room heated up they came up and turned it off for us. The bath tub was so amazing, you can stay in it for hours because when you start out it's hot hot hot and then as you sit there it cools off which allows you to stay in, I loved that about this tub. It was our anniversary and they delivered us a bottle of wine. We are vegan and they went out of their way to make sure they prepared us something we could eat. They went above and beyond in terms of their service. The price is a little more than you would normally pay but it was worth every peso.
Stayed 2 nights in Sep 2018