Turtle Bay

The Bay Club was a wonderful resort in a really convenient location. We went as a family of 4 with two young kids 9 and 11 years old, and everyone loved it. We stayed in a 3 bed ocean view ground floor appartment which felt like home away from home. We were full board and stayed for two weeks, the food was delicious, and the portions were big. The resort had all the amenieties you could ever want and a beach house that had complimentary water sports like pedalo, paddle board, kayak etc. There was a free shuttle boat that took you to Ile aux Cerfs Island every 30 mins (beautiful beach and clear water). The best thing about the resort was the staff, everyone from the buggy drivers to the kitchen staff, kids club team, cleaning crew, main reception staff, pool staff, beach hut guys and shuttle boat driver were absolutely wonderfull, they really made our 20th wedding anniversary trip one to remember. I don't have enough words to thank them all, but I must thank the main reception staff for helping us adapt our booking to make us more comfortable (thank you), no request was too difficult for the staff, they always tried to find a way to help. Also Mr Eddie in the main restaurant was outstanding and will forever be remembered by our family. He was so lovely , kind , friendly and helpful, and he and lots of other staff made the resort feel like a family. Also our friend from Argentina who made the pizzas was supper nice and made amazing pizzas. Thank you to all the staff.

Disappointing hotel in a fantastic destination Mauritius itself is an easy 10/10. It's a beautiful island with amazing beaches, friendly people and plenty to see. We'd definitely return to Mauritius—but we wouldn't stay at Sugar Beach again. The hotel has a great location on Flic en Flac beach, which is stunning, and the Buddha-Bar is excellent. The staff were always friendly and polite, but it's clear many of them haven't been properly trained (incompetent) and the overall service lets the hotel down badly. Thats mainly the reception staff and the main buffet. There was very little organisation at breakfast, lunch and dinner. Tables weren't cleared promptly, so guests were left waiting while dirty tables sat empty. Pool and beach service was incredibly slow—it takes ages just to place an order and even longer for food or drinks to arrive. Waiting over an hour for a drink is unacceptable for a 5 star hotel... Many facilities are fully booked throughout our stay despite seeming empty, making it difficult to enjoy everything the resort offers. There were also lots of small frustrations that added up. There were no glasses available for breakfast drinks on several occasions, reception struggled with simple requests like arranging a taxi, and we were charged €20 for a photo without this being made clear beforehand... not the money thats the issue but the principle, imagine if we got one every night. It's a shame because the hotel itself has potential, and the beachfront loc