2/5 Poor
Christopher
3 Nov 2019
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
A decent stay spoiled
The hotel is older but in good condition and very clean. The area is not particularly interesting, and nearby restaurant options are fairly limited. One significant problem, however, was that, when I checked out, the desk clerk refused to believe that I had pre-paid my room and made me pay again, despite the fact I had received the message from hotels.com confirming my payment. Figuring I would settle the matter later, I left the hotel to see Turin but had the hotel hold by bag for pick up later. When I returned to get my luggage, another desk clerk said I had created some doubt in his colleague, who had done some research after I left and discovered that the room had already been paid via expedia. The desk clerk handed me an envelope in cash for the room charge they had forced me to pay earlier in the day (which also was different from what I paid online). Needless to say, this experience was unpleasant and left me wondering whether the problem was just incompetence on the part of the hotel or something more corrupt, particularly when the desk clerk insisted on giving me the refund in cash rather than just cancelling the credit card charge I had made in the morning. The explanation that the charge had already been submitted and could not be withdrawn did not make sense. Hotels.com might want to do some investigating, especially if this property has seen a similar incident in the past.
Stayed 1 night in Nov 2019