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"Unorganized and Dirty. From the reception, managment, and shuttle service it was chaos. Took us over an hour to fully check in - from shuttle pick up to actually using the key card to unlock the hotel room - which is only a 5 min drive from the airport. The rooms were filthy and smelled of stale smoke. The towels had stains on them. We wanted to eat in the hotel restaurant, however due to the cleanliness, we were concerned we would get food poison. Even from a safety perspective, the staff made me feel extremely uncomfortable as a woman, even though I was with several male family members. I would NEVER recommend staying at this property. "

"room is checked twice daily .. breakfast is amazing but lacked serving cutlery and floor cleanliness"

"The staff is the best"

"Great experience. One thing that was problematic was that cold drinks were not included in the total price. Especially water, water should not have been an extra cost during meals. Fantastic staff!"

"Great stay!"

"Clean room Great staff Checking in and out was simple - and efficient. Breakfast was nice. Best seats were those overlooking the River Nile. On some days- you could watch and listen to someone playing the piano in the lobby. Absolutely fantastic ! I am still trying to figure out why they give luggage tags at checkout even when you do not let the staff take it off you. If it had the number of bags written on the tag- then fine. Guess they have their reasons for doing so. All in all - a lovely relaxed stay . "

"Hotel was under construction with only two floors that were finished. Staff were unhelpful. When we checked in we had to wait over 1hr to get a room. We arrived after midnight and the room they gave us was not the right ones. They corrected this for the following night. Would not recommend this."

"We have loved Kempinski hotel in our previous stays elsewhere in the world. This hotel feels relatively a little old and did not give that luxury feel. The afternoon tea was expansive, took a long time to prepare and somewhat stall food. The staff were very nice. Other services were good. "

"Hotel was fine"