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Reviews of Hôtel L´Excellence

3 out of 5
Hôtel L´Excellence
114 Avenue Tahar Ben Achour, Ariana, Ariana Governorate

Reviews

6.0
Rating 10 - Excellent. 5 out of 48 reviews" "
Rating 8 - Good. 13 out of 48 reviews" "
Rating 6 - Okay. 12 out of 48 reviews" "
Rating 4 - Poor. 10 out of 48 reviews" "
Rating 2 - Terrible. 8 out of 48 reviews" "

5.4/10

Cleanliness

6.6/10

Staff & service

7.0/10

Amenities

5.4/10

Property conditions & facilities

5.8/10

Eco-friendliness

Reviews

4/10 Poor

Phillis

Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2024

2/10 Terrible

MR HUSSIEN M

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel is very bad I do not recommend anyone to book it
Stayed 1 night in Aug 2023

4/10 Poor

faouzi

Disliked: Cleanliness, property conditions & facilities
It’s okay
Stayed 1 night in Jul 2023

10/10 Excellent

Hazem

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent
Response from amine on 12 Jan 2023
Merci et Bienvenu

6/10 Okay

Salem

Stayed 1 night in Aug 2022

2/10 Terrible

Elissianna

Business traveller
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jun 2022

8/10 Good

Mohammed

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2022
Response from amine on 13 Mar 2022
you are welcome

10/10 Excellent

Hazem

Liked: Staff & service, amenities, property conditions & facilities
very calm
Stayed 1 night in Feb 2022
Response from amine on 4 Mar 2022
Welcome

4/10 Poor

Meriem

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Jul 2021

8/10 Good

Verified traveller

Stayed 1 night in Sep 2020

8/10 Good

Ibrahim

Business traveller
Liked: Staff & service, property conditions & facilities
Stayed 5 nights in Mar 2020

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Basic and very clean but does the job. Barely 10 minutes taxi ride for my early morning flight, which was the whole purpose for staying here. Not much of interest around and Cafe Monmartre was closed.
Stayed 1 night in Dec 2019

6/10 Okay

Verified traveller

Stayed 1 night in Nov 2019

2/10 Terrible

Verified traveller

Stayed 1 night in Sep 2019

4/10 Poor

Firas

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2018
Response from Amine on 14 Dec 2018
We apologize if we didn't serve you good, but Could you please tell us what exactly you didn't like in our Hotel. Thanks

6/10 Okay

Leulmi

Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2018
Response from AMINE on 21 Mar 2018
THANKS AND WELCOM

8/10 Good

Fatima

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel
It was good stay comparing to it's cost
Stayed 1 night in Jan 2018
Response from amine on 17 Jan 2018
Thanks and you are always welcome.

6/10 Okay

souhir , usa

Liked: Property conditions & facilities
Close to the airport
Nice hotel but too much noise Bcz it's in the street
Stayed 1 night in Aug 2017
Response from amine on 22 Aug 2017
You could have asked for another room not directly to the street. Thanks

4/10 Poor

Kamal, Florida

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very bad hotel and staff..
They front disk guy made me wait about an hour because he couldn't find my reservation and he kind of doubted that I had a reservation. Also he didn't want to give the remote control for the AC pretending that he didn't have it and saying it's cold outside and there was no need for the Ac, which made me spent the night without AC. So rude and terrible service.

6/10 Okay

Mostsfa

Stayed 3 nights in Dec 2023

10/10 Excellent

Khaled

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
l'Exellence
Un excellent service, accueil sympathique et compréhensif malgré une l'arrivée tardive causé par la compagnie aérienne . Chambre très propre occupé par tous les nécessités chauffage eau chaude petit dej magnifique avec le sourire. Je recommande vivement Hôtel l'Exellence . Et merci pour l'accueil j'ai reviendrai
Stayed 2 nights in Dec 2023
Response from Amine on 29 Dec 2023
Merci et bienvenu

10/10 Excellent

ANOUAR

Stayed 1 night in Nov 2023
Response from amine on 24 Nov 2023
welcome.

4/10 Poor

DAVID

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Jun 2023

10/10 Excellent

Isburg

Stayed 1 night in Mar 2023

2/10 Terrible

Mamadou Cellou

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hôtel "d'excellence" à ne pas fréquenter!
hôtel meprisant! Arrivé à 2h environ. Vérification de ma réservation et il me répond que je me suis trompé d'hôtel, qu'il n'a reçu aucune réservation pendant toute la journée.Il ouvre son mail, mais ne voit rien me dit-il. Il me demande de payer 91euros pour la nuit, sans compter l'argent que j'ai payé pour la réservation. Après l'avoir opposé un refus catégorique, il appel son chef qui lui demande de me donner une chambre jusqu'au matin où on fera une vérification. Arrivée dans la chambre, je jette un coup d'œil et, je découvre l'immensité du manque d'hygiène : le beignoir était très salle, avec une flaque de calcaire en son beau milieu, tout était salle dans les toilettes. Des traces de chaussures partout sur le sol. Dans la chambre, il y avait tellement de moustiques, que je n'ai pas pu dormir. Le climatiseur laisse à désirer. Je n'ai jamais cru qu'il avait au tant de moustique en Tunisie ! Des couvertures polaire conformes avec une basse température. Je ne parvenais pas à me couvrir, il faisait chaud ! En plus les moustiques me piquaient partout! Le sol de la chambre était jonché de poussière. J'ai voulu enlevé mes chaussures pour me détendre, mais c'était impossible ! Je suis déçu!Aucune goutte d'eau pour boire, aucune proposition pour la nourriture. Bruit des machines toute la nuit. Trop de lumière car rideaux transparent, on ne peut pas dormir. Arnaque! Je n'ai pas fermé l'oeil même 1sec. Comment l'hôtel.com peut participer à ce laisser aller?? Rembourser moi!
Stayed 1 night in Feb 2023

8/10 Good

Hakim

Travelled with family, Travelled with family and small children
Bonjour hamdouleh Séjour Bien passer manque quelques commodité O
Response from amine on 12 Jan 2023
Merci et Bienvenu

8/10 Good

katy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Response from amine on 24 Nov 2023
welcome

4/10 Poor

Frank

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Das Foto gibt einen falschen Eindruck der Lage des Hotels wieder. Es gab kein warmes Wasser. Es war sowohl laut von außerhalb, als auch von innerhalb des Hotels.
Stayed 2 nights in Sep 2022

2/10 Terrible

Danilo

Disliked: Staff & service, property conditions & facilities, room comfort
Bettola vergognosa
Albergo da eliminare dalla vostra lista! semplicemente vergognoso! mi hanno dovuto cambiare quattro stanze su mia richiesta e ho dovuto prendere la meno peggio! pulizie inesistenti , sporco, degradato :una vergogna vergogna vergogna!!
Stayed 1 night in Sep 2022

6/10 Okay

Espen

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Sep 2022

8/10 Good

Yousuf

Stayed 1 night in Sep 2022

4/10 Poor

Verified traveller

Business traveller
Disliked: Cleanliness, property conditions & facilities, room comfort
Horrible
tv ne fonctionne pas wifi il y a que le nom du réseau mais la connexion est hyperfaible climatiseur il y a que le bruit sans climatisation salle de bain : odeur insupportable seul avantage proche de l'aéroport
Stayed 1 night in Sep 2022

4/10 Poor

Nabil

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Aug 2022

6/10 Okay

Aouni

Stayed 1 night in Jul 2022

6/10 Okay

Hammami

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Jun 2022

6/10 Okay

Amine

Liked: Cleanliness, staff & service
Stayed 1 night in Aug 2021

2/10 Terrible

Daniel

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
À éviter à tout prix...
Odeur désagréable, malpropreté générale avec de la moisissure.
Stayed 1 night in Oct 2020

8/10 Good

Oscar

Business traveller
Liked: Cleanliness, staff & service, room comfort
Good stay, nothing extraordinaire but I was not looking for that. It was clean, the staff is nice and responsive, the room was big, and it was perfectly located for the reasons I was there (not tourism, but work.)
Stayed 3 nights in Jan 2020

6/10 Okay

Verified traveller

Travelled with family
私たちはトランジットのために1泊しました。深夜1時頃の到着でしたのでフロントは真っ暗でしたが、入り口を入ると当直の男性スタッフがしっかりと対応してくれました。部屋の清潔感はそれなりですが、とても広くてバスタブ付きのシャワーがありお湯もしっかりと出たのでこの料金なら有りだと思いました。ただ、朝食付きとありましたが案内はなく（私たちは必要なかったので確認はしませんでした）、翌朝もそれらしい会場は見つけられませんでした。フロントの男性スタッフは特に愛想が良いわけではありませんでしたが対応はきちんとしてくれました。
Stayed 1 night in Aug 2019
Response from Amine on 24 Sept 2019
Thanks for your feed back.

8/10 Good

Sherif

Liked: Staff & service, property conditions & facilities, room comfort
أوتيل جيد المستوي
Stayed 7 nights in Jun 2019
Response from Amine on 4 Aug 2019
you are always welcome.

8/10 Good

Alvaro

Liked: Staff & service, property conditions & facilities, room comfort
Buen hotel en relacion con precio
El hotel en relación calidad precio esta bien, el recepcionista que es mas mayor es muy agradable e intenta ayudarte siempre, el resto de personal aceptable sin mas, las habitaciones son lo que seria en España una pensión, pero están bien y limpieza a diario.esta a 10 min del aeropuerto y 15 del centro en coche, los taxis son muy baratos al cambio serian como 6 euros.
Stayed 4 nights in Mar 2019

6/10 Okay

Malek

Liked: Cleanliness, staff & service
Stayed 2 nights in Sep 2018
Response from AMINE on 26 Sept 2018
YOU ARE ALWAYS WELCOME

2/10 Terrible

tina

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ugly Hotel totaly not to recommend!!!
Picture and Description in the Internet are a fake. Not to recommend for Even One Night. Totaly ugly old bed, all walls and bath dirty, bedcover not washed and much to expensive for this Bad quality
Stayed 1 night in May 2018
Response from Amine on 16 May 2018
All the pictures on the internet are real.

8/10 Good

yolande

Liked: Cleanliness, staff & service, property conditions & facilities
HOTEL EN VILLE AGREABLE
Les employés de l'hotel que nous avons vu son aimable et au service du client hotel bien situé pour nous près de banque pour change, pizzéria et restaurant à proximité et autres magasins intéressants, propreté très correcte rien à redire.
Stayed 1 night in Mar 2018
Response from amine on 23 Mar 2018
Merci et bienvenu.

2/10 Terrible

Saida

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2018

6/10 Okay

Françoise

Hôtel bien situé et personnel sympa
Hôtel correct pour un court séjour et bien situé. Le personnel sympa parle français le petit déjeuner correct mais la cuisine n'est pas propre.

8/10 Good

monique

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
séjour de travail : petit déjeuner tardif 7h

4/10 Poor

Verified traveller

Un hotel muy normal, tirando a malo.