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Reviews of Econo Lodge Broken Arrow - Tulsa

2 out of 5
Econo Lodge Broken Arrow - Tulsa
2600 N. Aspen Ave Building B, Broken Arrow, OK

Reviews

6.0
Rating 10 - Excellent. 113 out of 580 reviews" "
Rating 8 - Good. 130 out of 580 reviews" "
Rating 6 - Okay. 114 out of 580 reviews" "
Rating 4 - Poor. 77 out of 580 reviews" "
Rating 2 - Terrible. 146 out of 580 reviews" "

6.4/10

Cleanliness

7.4/10

Staff & service

5.4/10

Amenities

5.8/10

Property conditions & facilities

5.6/10

Eco-friendliness

Reviews

2/10 Terrible

Crystal

Travelled with partner
Disliked: Cleanliness
I had 2 different rooms because they were bombing for bugs in my first room so they just gave us a different room.
Stayed 1 night in Apr 2024

2/10 Terrible

Robin

Disliked: Cleanliness, amenities, property conditions & facilities
This hotel was dirty and disgusting. Its false advertisement. The picture you see is not the room you get. I had to leave. The carpets were horribly stained. The bed spread was stained. There were cigarette burns on the sheets. Would not recommend to anyone ever!!!
Stayed 3 nights in Apr 2024

2/10 Terrible

Christina

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Karly on 17 Apr 2024
Dear Christina,We are sorry your stay was not up to our high standards. We will make every effort to ensure we do better in the future. Thank you for taking the time to leave a review. We hope to see you again soon.

2/10 Terrible

Anna Kay

Travelled with family, Travelled with family and small children, Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
My room would not lock and it was just over very dirty holes in ceiling and still have not received my refund
Stayed 3 nights in Apr 2024
Response from Front Office Manager on 11 Apr 2024
thank you for your feedback. I'm sorry you had a bad experience with our hotel. Please feel free to contact me if I can do anything to make any future stays good ones

4/10 Poor

Larry

Travelled with family, Business traveller, Travelled with group
Disliked: Staff & service, amenities, property conditions & facilities
the property itself is ok, clean enough, but they rent by the month as a residential facility so theres a lot of seedy/trashy people loitering about. The staff is less than helpful, the alleged manager cora was useless and the other desk clerk was busy babysitting and playing on her phone instead of doing her job. The property is also 2 different hotels serviced by one desk, if you are on the "econ" side you have to pay $7 to get breakfast, even tho the breakfast is nothing more than fruit and cereal. They dont even refill the coffee urn, when what they put out at 630 is gone, its gone. I stay here because its usually cheap and clean, but I will likely find another option next year
Stayed 2 nights in Apr 2024
Response from Karly on 9 Apr 2024
Dear Larry,Thank you for the review. We have communicated this issue with our team and are optimistic that the problem should not happen moving forward. We do hope you will consider staying with us again.

2/10 Terrible

Daniel

Travelled with family, Business traveller
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
I was at this property only for a couple of minutes. After checking in I walked through a sketchy alley into the hotel building, everything smelled like cigarettes, looked dirty and dark, the hotel room was very humid and also smelled bad. Everything at this hotel seemed unsafe and scary. As soon as I got into the room I contacted Expedia which helped me get a refund, after that I walked straight out and looked for another place.
Stayed 3 nights in Mar 2024
Response from Cora on 7 Apr 2024
Daniel, I hate that your experience with us was all negative. I do want to thank you for taking the time to write a review. It helps us fix things for the next guest. Please let us know if there is anyway we can rectify the situation for any future stays.

10/10 Excellent

Chad

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Cora on 8 Apr 2024
Chad,I am delighted that you had a 5 star stay. We strive to make every stay a good stay. Thank you for taking the time to review our hotel.

8/10 Good

Tiffany

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The area is a little rough. But my stay was pleasant.
Stayed 7 nights in Mar 2024
Response from Cora on 28 Mar 2024
Tiffany,I'm sorry the are was not to your liking, but I am ecstatic to hear that you experience with our hotel was good. We strive to make sure that our guest feel safe and comfortable when your head hits the pillow. We look forward to seeing you on many future visits.Sincerely,Cora BambroughFront Office Manager

2/10 Terrible

Javier

Business traveller
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Pests like mice and roaches, keys nit workibng to the point where one must have a key replaced up to six times in a period of 30 minutes trying to get into a room after a Long Day's Work at the hospital wouldn't want just wants to go in and rest, and key after key does not work after going up and down three flights of stairs to finally an hour later have access to the room, are other main problems that are a frequent problem
Stayed 2 nights in Mar 2024
Response from Karly on 15 Mar 2024
Dear Javier,Thanks for the stay and the feedback. I sincerely regret all the inconveniences, and we will definitely work on your observations. You can expect a further improved stay next time. Please visit us again.

2/10 Terrible

Amaris

Travelled with family and small children
Disliked: Cleanliness, property conditions & facilities
Kept seeing roaches, one even was crawling on my arm while I was feeding my newborn baby on the bed. Very poor condition and smelled like smoke even though we booked a non smoking room, even saw residue from a cigarette on the counter. Never again. It was so bad we checked out early.
Stayed 2 nights in Mar 2024
Response from Karly on 8 Mar 2024
Dear Amaris,Thanks for the stay and the feedback. I sincerely regret all the inconveniences, and we will definitely work on your observations. You can expect a further improved stay next time. Please visit us again.

2/10 Terrible

Lee

Stayed 5 nights in Feb 2024
Response from Karly on 20 Mar 2024
Dear Lee,We are sorry your stay was not up to our high standards. We will make every effort to ensure we do better in the future. Thank you for taking the time to leave a review. We hope to see you again soon.

6/10 Okay

MONITA

Stayed 5 nights in Jan 2024
Response from Denise Ely. Assistant General Manager on 4 Feb 2024
Dear Monita,Thank you for the feedback and hope to see you again in your future travels.

6/10 Okay

Jaynae

Stayed 5 nights in Jan 2024
Response from Karly on 6 Feb 2024
Dear Jaynae,We sincerely regret to know that your experience was not as positive as expected. We have taken note of this to make sure we do better than ever for future guests. We hope to see you again.

2/10 Terrible

Richard

Disliked: Cleanliness, staff & service, property conditions & facilities
Horrible experience was there 2 hours and eaten alive by bed bugs
Stayed 1 night in Jan 2024
Response from Assistant General Manager on 1 Feb 2024
Dear Richard,Thank you for sharing your most recent visit at Econo Lodge. We are working diligently to fix this. I hope you give us a second chance to make your stay a more memorable one. Sincerely,Denise

2/10 Terrible

Jesse

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was dirty, had no towels. Asked for towels 3 times. 4 hours later I went to front desk and got towels myself. Door to room didn’t lock. Was very uncomfortable.
Stayed 1 night in Jan 2024
Response from Karly on 2 Feb 2024
Dear Jesse,Thank you for the review. We have communicated this issue with our team and are optimistic that the problem should not happen moving forward. We do hope you will consider staying with us again.

10/10 Excellent

Rafael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Karly on 2 Feb 2024
Rafael,Thank you so much for taking the time to do our online survey. We are so happy to see the 10/10 review! We strive to meet the expectations of our guests. We hope to see you again soon!

10/10 Excellent

Kirsten

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Karly on 2 Feb 2024
Kirsten,Thank you so much for taking the time to do our online survey. We are so happy to see the 10/10 review! We strive to meet the expectations of our guests. We hope to see you again soon!

8/10 Good

Phillip

Liked: Cleanliness
Convenient easy to get to location with 24hr QuikTrip next door, resturant next door and McDonalds in sight too. Not a fancy, new hotel but was quiet, everything worked, and was very reasonably priced!
Stayed 1 night in Jan 2024
Response from Karly on 2 Feb 2024
Phillip,Thank you for leaving a review. We are glad you enjoyed your stay with us and we hope to see you back soon!

10/10 Excellent

Teressa

Stayed 1 night in Jan 2024
Response from Managment on 12 Feb 2024
Dear values guest, thank you for taking the time to complete our online review. we hope to see youagain soon!

2/10 Terrible

PHAIVANH

Travelled with family, Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Hot cheetos all over the kids room. Our room was on bottom floor and door gap was so big that it made it hard to sleep from the light shining in. Roaches in the curtains and beneath the bed. Absolutely disgusting.
Stayed 1 night in Oct 2023
Response from Management on 17 Jan 2024
Dear Guest,Thank you for the review. We are sorry to hear about your negative experience during your stay. We completely understand your disappointment and frustration as a result of all the issues you've mentioned. We will definitely take action and take steps to prevent similar incidents from happening in the future. We hope to see you back.

2/10 Terrible

Sam

Stayed 1 night in Jan 2024
Response from Management on 17 Jan 2024
Dear Sam,Thank you for the review. We are sorry to hear about your negative experience during your stay. We completely understand your disappointment and frustration as a result of all the issues you've mentioned. We will definitely take action and take steps to prevent similar incidents from happening in the future. We hope to see you back.

2/10 Terrible

Noe

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Need more cleaning and Smell are Horrible
Stayed 1 night in Jan 2024
Response from Karly on 17 Jan 2024
Dear Noe,Thank you for the review. We are sorry to hear about your negative experience during your stay. We completely understand your disappointment and frustration as a result of all the issues you've mentioned. We will definitely take action and take steps to prevent similar incidents from happening in the future. We hope to see you back.

6/10 Okay

Mark

Liked: Cleanliness, staff & service, property conditions & facilities
Bugs in the bathroom, dirty floors, stained towels and wash rags, room was “smoke free” but smelled liked stale cigarette smoke
Stayed 1 night in Jan 2024
Response from General Manager on 15 Jan 2024
On behalf of our entire team we would like to apologize for the issues you experienced during your stay. We are working hard to improve our property for a memorable guest experience. We hope to properly host you again in the future.

2/10 Terrible

Russell

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Elevators didn't work No towels in the room TV screen was broken room smelled, carpet was old, dirty and smelly. Bed was very comfortable though
Stayed 1 night in Jan 2024
Response from General Manager on 15 Jan 2024
On behalf of our entire team I would like to apologize for the issues you experienced during your stay. We are working hard to better improve our property and hope to properly host you again in the future.

2/10 Terrible

Javier

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Karly on 12 Jan 2024
Javier,Thank you for the review.

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service
Elevators out of order
Stayed 1 night in Jan 2024
Response from Denise on 10 Jan 2024
Dear Christopher, Thank you for the positive review. We hope to see you again im your future travels. Sincerely, Denise ElyAssistant General Manager

2/10 Terrible

Sloan

Travelled with partner
Disliked: Property conditions & facilities
Stayed 1 night in Jan 2024
Response from Karly on 12 Jan 2024
Sloan,Thank you for leaving a review.

8/10 Good

Mark

Ok
There were bugs in the bathroom, stained washcloths, toilet not working properly! Entrance door handle only worked it you pulled up on it
Stayed 2 nights in Jan 2024
Response from Denise -AGM on 8 Jan 2024
Dear Mark,Thank you for the feedback. And I hope to see you soon so that we can make a more memorable stay for you here at Econo Lodge and Clarion Hotel in Broken Arrow. Again, thank you for the feedback.

8/10 Good

Christopher

Stayed 1 night in Jan 2024
Response from Denise on 8 Jan 2024
THANK YOU FOR THE REVIEW. HOPE TO SEE YOU AGAIN SOON.

8/10 Good

Christopher

Liked: Staff & service
Disliked: Property conditions & facilities
No elevator while being on the 4th floor, roaches, no breakfast for this side of the hotel. Lobby computers don't work. Other than that the staff is amazing!!! Very cool people. Accommodate you as best as possible. Seriously they are great!
Stayed 3 nights in Dec 2023
Response from General Manager on 8 Jan 2024
Thank you for taking the time to complete our online survey. We are working hard to better improve our property and hope to properly host you again in the future.

2/10 Terrible

Aissa

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
I checked in to the Econo headed to my room. The moment I sat on the bed I saw a cockroach run across the floor before noticing a dead one in the middle of the room. I called the front desk and they were nice to assist. Before heading down we used the bathroom where two small roaches came from the tub before a huge roach ran into a whole in the corner of the wall. I left the property and had to find another place to stay.
Stayed 2 nights in Jan 2024
Response from General Manager on 8 Jan 2024
Thank you for taking the time to complete this survey. We are working hard to better improve our property and hope to better host you again in the future.

10/10 Excellent

Christopher

Stayed 1 night in Jan 2024
Response from General Manager on 8 Jan 2024
Thank you for completing our online survey.

2/10 Terrible

Javier

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Not one good thing to mention.
Stayed 1 night in Dec 2023
Response from General Manager on 8 Jan 2024
Thank you for taking the time to complete our online survey. We appreciate you feedback. we are working hard to better improver our property and hope to properly host you again in the future.

2/10 Terrible

Franklin

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Dec 2023
Response from General Manager on 8 Jan 2024
Thank you for taking the time to complete our online survey. we appreciate your business.

10/10 Excellent

Aaron Michael

Response from Denise - Assistant General Manager on 8 Feb 2024
Dear Aaron,Thank you for the good review. We hope to see you again soon.

10/10 Excellent

Christopher

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Karly on 2 Feb 2024
Christopher,Thanks for staying at our hotel and expressing your satisfaction through the review by giving us the 5/5 rating. Your rating is very much encouraging and motivating for our hotel & staff. We continuously make efforts to better our hospitality and guest comfort. It is a pleasure to serve guests like you and your rating shall motivate us to better our hospitality. Hope to see you again soon!

10/10 Excellent

Christopher

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Karly on 2 Feb 2024
Christopher,Thanks for staying at our hotel and expressing your satisfaction through the review by giving us the 5/5 rating. Your rating is very much encouraging and motivating for our hotel & staff. We continuously make efforts to better our hospitality and guest comfort. It is a pleasure to serve guests like you and your rating shall motivate us to better our hospitality. Hope to see you again soon!

2/10 Terrible

Edwin

Business traveller
We found 4 ticks on the bed that came out. Never again
Stayed 3 nights in Dec 2023
Response from Denise - Assistant General Manager on 2 Jan 2024
Dear Edwin, I'm sorry to hear that we did not meet your expectations while staying here. Thank you for sharing your feedback so that I can let our leadership team know about the pest control, so this does not happen again in the future.

8/10 Good

Kelly

Liked: Cleanliness, staff & service
Stayed 4 nights in Dec 2023
Response from Denise - Assistant General Manager on 2 Jan 2024
Dear Kelly,Thank you for the review. Look forward to having as our guest in the future,

2/10 Terrible

Korbi

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Don’t book a room with this hotel they lie about there princess and can rope you into a situation where you will have to wait a week for a refund AT BEST. Don’t expect any human emotion other than annoyance from the desk girl with colored hair and face piercings. She is cute but don’t judge a book by its cover she doesn’t care.
Stayed 1 night in Dec 2023
Response from Denise - Assistant General Manager on 2 Jan 2024
Dear KorbiI'm sorry to hear that we did not meet your expectations while staying here. Thank you for sharing your feedback so that I can pass this along to our leadership team. For future reference. you could have a cash deposit on your reservation and at checkout it is released back to you faster than if you were to put a debit or credit card on file. So, we do have options for you. If you have not received your deposit, feel free to reach out to management.

2/10 Terrible

Lisa

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Roaches bedbugs reeked of smoke, heat didn’t work outter doors did not lock propped open mud on beds shower drains clogged
Stayed 1 night in Dec 2023
Response from General Manager on 26 Dec 2023
On behalf of our entire team I would like to apologize for failing to meet your expectations. We are working hard to better improve our property and hope to properly host you again in the future

2/10 Terrible

William

Stayed 1 night in Dec 2023
Response from General Manager on 21 Dec 2023
I am sorry things did not so as expected. We are working hard to better improve our property and hope to properly host you again in the future.

8/10 Good

Muhammad

Stayed 1 night in Dec 2023
Response from Management on 20 Dec 2023
Dear Muhammad,Thank you for the review. We hope to see you back soon.

2/10 Terrible

Kenneth

Disliked: Cleanliness, staff & service, property conditions & facilities
This place was super dirty there were roaches in the room the elevator didn't work
Stayed 3 nights in Dec 2023
Response from Management on 20 Dec 2023
Dear Kenneth,We sincerely regret to know that your experience was not as positive as expected. We have taken note of this to make sure we do better than ever for future guests. We hope to see you again.

4/10 Poor

Roberto

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Basically it was 2 hotels in one building, the condition of the property wasn’t great. There was a funny smell as soon as you come into the building, I had to troubleshoot the cable. The doo unlocked but I had to ram the door with my shoulder just to get it open. The beds were like sleeping on stone. The only bright spot was the staff they were all very friendly and helpful.
Stayed 2 nights in Dec 2023
Response from Management on 20 Dec 2023
Dear Roberto,We sincerely regret to know that your experience was not as positive as expected. We have taken note of this to make sure we do better than ever for future guests. We hope to see you again.

2/10 Terrible

Trey

Stayed 1 night in Dec 2023
Response from General Manager on 17 Dec 2023
Thank you for staying with us!

2/10 Terrible

John

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from General Manager on 17 Dec 2023
Thank you for staying with us!

8/10 Good

Madison

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Management on 15 Dec 2023
Madison,Thank you for the review. We hope to see you back soon!

2/10 Terrible

Michael

Stayed 1 night in Dec 2023
Response from General Manager on 7 Dec 2023
Thank you for your feedback. We hope to see you back soon!

2/10 Terrible

Courtney

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Horrible!
Be warned, you get what you pay for. First impression when you walk into the building is that it has a stale/musty smell. The elevator sounded like it was going to just snap and fall the ground. When walking into the room, the stale smell was still there, we got a king bed, for 2 people. Only 3 pillows and they were the worst pillows ever. The bed felt like you were sleeping on bricks. The carpet constantly felts damp. The bed linen smelled stale, like the rooms hasn't been opened in months, the bathroom was extremely small but that's not what bothered us. The celling was literally peeling off, the wall paper was peeling as well. Even the shower was peeling. The shower head was dripping the whole time and that splattered onto the toilet, there was no extra toilet paper anywhere, we had to go buy our own. We even found ROACHES! They have signs posted saying that cleaning services are upon request, nope! They just go on in and clean up without a request, and STILL didnt replace the toilet paper. Overall, I get it. You get what you pay for, but I have experienced a cheaper place that was nicer than that hotel!
Stayed 3 nights in Dec 2023
Response from General Manager on 7 Dec 2023
On behalf of our entire team I would like to apologize for failing to meet your expectations. I have shared your feedback with our housekeeping department to better our service. we hope to properly host you again in the future.