Lobby sitting area

Reviews of Clarion Hotel Broken Arrow - Tulsa

3 out of 5
Clarion Hotel Broken Arrow - Tulsa
2600 N Aspen, Broken Arrow, OK

Reviews

7.0

Good

Rating 10 - Excellent. 212 out of 782 reviews" "
Rating 8 - Good. 235 out of 782 reviews" "
Rating 6 - Okay. 128 out of 782 reviews" "
Rating 4 - Poor. 95 out of 782 reviews" "
Rating 2 - Terrible. 112 out of 782 reviews" "

7.2/10

Cleanliness

8.0/10

Staff & service

6.8/10

Amenities

6.6/10

Property conditions & facilities

6.2/10

Eco-friendliness

Reviews

2/10 Terrible

Ben

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Staff was great. Zero complaints about customer service. When i arrived they told me the hot water heater was out. I opted to switch to their other hotel next door. The non smoking room had large burn holes in the comforter. I recorded a baby roach on the counter and decided the was the last straw for me.
Stayed 1 night in Apr 2024

4/10 Poor

Naresh

Travelled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
The hotel is badly in need of renovation. The decor is very tired, the bathroom has mould spots on the ceiling which looks like it could collapse at any time and all the wall covering is peeling away. The room was clean but public areas were dirty. There was no hot water and you are made to sign a waiver saying you won’t ask for a refund or discount because of it. But after you’ve checked in. Having read recent reviews, no hot water seems to be the norm. The room is spacious and the bed was comfortable with soft clean sheets covering a dirty blanket. All in all, it was cheap but comfortable in the room. That being said, I wouldn’t stay here again.
Stayed 2 nights in Apr 2024
Response from General Manager on 29 Apr 2024
Dear values guest, Thank you for filling out our online survey. On behalf of our entire team, I would like to apologize for the inconveniences you experienced during your stay!

2/10 Terrible

Luiz

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from General Manager on 29 Apr 2024
Dear valued guest, Thank you for filling out our online survey! Your feedback is important to us.

8/10 Good

Scarly

Liked: Cleanliness, staff & service, property conditions & facilities
Great some here and there but okay
Stayed 1 night in Apr 2024
Response from Cora on 25 Apr 2024
Scarly,Thank you from all of us here at Clarion and Econo for your review. We appreciate your feedback always.

8/10 Good

Kathryn

Business traveller
Liked: Cleanliness, staff & service, amenities
It’s an older facility and so had some issues such as peeling paint in the bathroom. Also, the Clarion/Econolodge combination was a bit confusing. Still, it was clean, comfortable, reasonably-priced and very convenient with a solid breakfast and I’d stay here again.
Stayed 2 nights in Mar 2024
Response from Cora on 22 Apr 2024
Kathryn,We are happy to hear that you enjoyed your stay with us.Our team strives to make every stay a great stay.

10/10 Excellent

Fayeth

Liked: Cleanliness, staff & service, property conditions & facilities
10/10
Stayed 4 nights in Apr 2024
Response from Cora on 22 Apr 2024
Thank you for our 5 starts.

6/10 Okay

Scarly

Liked: Property conditions & facilities
Disliked: Cleanliness
It’s a good hotel for the price honestly.
Stayed 1 night in Apr 2024
Response from Cora on 22 Apr 2024
"We're delighted to hear that you found our hotel to offer good value for your stay. We strive to provide our guests with high-quality services at competitive prices, and it's rewarding to know we've succeeded." "Thank you for your feedback regarding value for money.

8/10 Good

Scarly

Liked: Cleanliness, staff & service, property conditions & facilities
Great stay , very easy to check-in.
Stayed 2 nights in Apr 2024
Response from Cora on 18 Apr 2024
Thank you for your feedback. We are so glad to hear that you enjoyed your experience with us.

2/10 Terrible

Samantha

Travelled with family and small children
Check in process took an hour because their card reader wouldn’t work. The hot water was out. AC didn’t work. And we were given a different room than we paid for- then was told “I don’t know which ones have couches and which ones don’t so I’ll have to go find you one that does”
Stayed 2 nights in Apr 2024
Response from Cora on 18 Apr 2024
Samantha,. I am so sorry that you had such a a bad experience. There was some things that took place that were out of our hands. We strive to make every stay a good stay and it looks like we failed miserably with you and making you feel comfortable. We do appreciate your feedback and we'll use what you've told us to ensure that our future guests will not experience the same things that you experienced. We hope that this is not stop you from using our services in the future as we love to have you as a guest again to show you that this is not the way that our hotels are ran.

2/10 Terrible

Lacole

Disliked: Cleanliness, staff & service, property conditions & facilities
I had no hot water for 2day😡
Stayed 4 nights in Apr 2024
Response from Karly on 17 Apr 2024
Dear Lacole,I am so sorry to hear about the unusual situation that you experienced during your recent stay with us. Please know that guest satisfaction is our utmost priority, and we take what you have shared very seriously. Your review has been shared with management so that appropriate measures can be taken. We hope to see you again.

2/10 Terrible

Michael

Travelled with family and small children
There was no hot water because the boiler was down, this was not communicated. The sensors on the elevator kept trying to shut on me when I was standing in the doorway. The room was supposed to have a pull out couch and 2 queens and I was told from staff that they didn’t know what much rooms have what… also the key card machine didn’t work for 35 minutes .
Stayed 1 night in Apr 2024
Response from Karly on 17 Apr 2024
Dear Michael,Thank you for the review. We have communicated this issue with our team and are optimistic that the problem should not happen moving forward. We do hope you will consider staying with us again.

4/10 Poor

Ralph

Travelled with group
Disliked: Cleanliness, amenities, property conditions & facilities
Room 419. There was mold in the shower and also along the wall where the A/C was located. I have respiratory issues and it made me feel uneasy.
Stayed 2 nights in Apr 2024
Response from Cora on 8 Apr 2024
Ralph,I'm sorry your room was in poor condition. I'm truly sorry to hear about your frustrations or for any incontinence you experienced. I will make sure we correct the issues in that room. Thanks for your feedback.

2/10 Terrible

Glen

Disliked: Cleanliness, staff & service, property conditions & facilities
Waited in line 2hours came back no rooms at clarion availble got room at eco lodge next door which was poor condition
Stayed 1 night in Apr 2024
Response from Cora on 8 Apr 2024
Glen,I feel horrible that your check in process was so long. I personally apologize for our performance. Since then, we have fixed the issues we were having that was delaying your check-in.If I can do anything or you need anything., feel free to contact me.

8/10 Good

Anthony

Travelled with family
Liked: Cleanliness, staff & service, amenities
Older hotel but nice amenities.
Stayed 3 nights in Apr 2024
Response from Cora on 8 Apr 2024
Thank you for your review. Glad you enjoyed your stay. We look forward to seeing you on future stays.

8/10 Good

Kimberly

Stayed 1 night in Mar 2024
Response from Cora on 22 Apr 2024
Kimberly. We thank you for your positive feedback.

8/10 Good

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Cora on 4 Apr 2024
Thank you for taking the time to review our hotel. I'm happy you had a good experience. We look forward to many more visits in the future.

6/10 Okay

Dustin

Disliked: Staff & service
Slow check in process. Had to type card numbers...
Stayed 1 night in Mar 2024
Response from Cora on 24 Mar 2024
Dustin,I know how annoying it is when you are tired, or you just want to get to your room.Let me start out by saying that I'm sorry your experience with our front desk wasn't a good one, and I appreciate you letting us know how we could better this in the future. Some steps we are taking to speed up this process is we are getting new credit card equipment this week.This should speed up our check in process quite a bit. We are also training a new front desk clerk and this too can slow things down.So again, I do apologize for being slow and thank you for your patience. Hope you enjoy the rest of your stay.Thanks- Front Office Manager

2/10 Terrible

Ba, Muskogee

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I paid online. But when I got to the hotel, they asked me to put in an extra $100 (cash), so that when I checked out, they would return that $100 to me. The next day, when I checked out in the morning, they told me they would call me. Give it to me so I can come back and get the money. But I waited until the evening and still hadn't received a call. When I went there to ask the staff, they seemed very upset and said they didn't have that cash to pay me. They found every reason to refuse to pay me. Again, while I was in the hotel room, I took good care of all hotel items. Towels, shampoo, and conditioner I all brought my own to use, not the hotel's, and before I checked out, I checked everything and it was very good. They made an excuse that they didn't have that cash to pay me. haha. they are so funny
Stayed 1 night in Mar 2024
Response from Front Office Manager on 22 Mar 2024
Thank you fir bringing this to our attention. We apologize for any inconvenience in retrieving you 100 deposit. We strive to provide excellent customer service and are disappointed to hear that we fell short in this instance. Please let us know how we can rectify the situation and ensure3 a more positive experience in the future.We appreciate your feedback and value your business. Thank you for providing us with the opportunity to address this matter.

10/10 Excellent

Charles

Liked: Staff & service, amenities, property conditions & facilities
Close to qt McDonald's and highway
Stayed 2 nights in Mar 2024
Response from Manager on 21 Mar 2024
Hello Charles,Thank you so much for staying. We are happy you enjoyed the location of the hotel and we appreciate your 5 star review. Hope to see you again!

2/10 Terrible

Dale

Disliked: Cleanliness, staff & service
My room had cockroaches, and mice. The parking lot had sooo many obstacles, it was hard to navigate through it. The claim that they had wiifii was a farce. I had to stand at the front desk to access any signal. The washcloths must have been in short supply . The continental breakfast was lacking adequate provisions.
Stayed 7 nights in Mar 2024
Response from Karly on 19 Mar 2024
Dear Dale,Thank you for the review. We are sorry to hear about your negative experience during your stay. We completely understand your disappointment and frustration as a result of all the issues you've mentioned. We will definitely take action and take steps to prevent similar incidents from happening in the future. We hope to see you back.

4/10 Poor

Rachael

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Karly on 19 Mar 2024
Rachael,We are sorry your stay was not up to our high standards. We will make every effort to ensure we do better in the future. Thank you for taking the time to leave a review. We hope to see you again soon.

8/10 Good

Randall

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoy staying at the Clarion. It is showing it's age. Good price though.
Stayed 1 night in Mar 2024
Response from Karly on 15 Mar 2024
Thank you for the review, Randall. We are happy your enjoyed your stay and hope to see you back soon.

10/10 Excellent

Isra

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Clean a neat
Stayed 1 night in Mar 2024
Response from Karly on 15 Mar 2024
Thank you so much for the 5/5 review, Isra! We hope to see you back again soon.

2/10 Terrible

Scott

Travelled with partner
Disliked: Amenities, property conditions & facilities
Plaster falling from shower ceiling, shower curtain rod very unstable, light fixture cover fell off and landed on my husband's head. Bed was terribly hard. We were 15 feet from the bar and they wouldn't shut the door. Loud music continued until 2 am. Will never stay at a Clarion again. Also the phone was not connected at all. What if a guest had no cell phone, and had an emergency? How would they call for help. Really disappointed in our choice of hotels. Huge waste of money.
Stayed 1 night in Mar 2024
Response from Karly on 12 Mar 2024
Dear Scott,Thanks for the stay and the feedback. I sincerely regret all the inconveniences, and we will definitely work on your observations. You can expect a further improved stay next time. Please visit us again.

2/10 Terrible

Tyra

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The first room I was assigned to smelled horrible. I went to ask for another room and I was moved to another room. I was issued another room and what I thought was ok it was not. Slept in that room and come to find out the lock on the door did not work. So, I slept in a room where anyone could have walked in at any moment. Went back to the get another room until I was met with someone that kept slamming their door, small bugs in the bathroom, and the tub had grout in it. The staff was very pleasant but the place itself was horrible.
Stayed 2 nights in Mar 2024
Response from Karly on 5 Mar 2024
Dear Tyra,Thanks for the stay and the feedback. I sincerely regret all the inconveniences, and we will definitely work on your observations. You can expect a further improved stay next time. Please visit us again.

2/10 Terrible

Crystal

Travelled with family and small children
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
This property looks like it is used for everything but friendly family stops. The pictures do not match what they provide at the Hotel . Room was so dirty seemed like someone smoked whole carton of cigarettes in the room. I did not stay i cancel as soon as they showed me the room. But the staff was nice and apologetic.
Stayed 1 night in Mar 2024
Response from Managment on 4 Mar 2024
Dear valued guest, on behalf of our entire team I would like to apologize for failing to meet your expectations with your stay. We are improving things daily and hope to properly host you again in the future.

2/10 Terrible

Ashley

Disliked: Cleanliness, staff & service, property conditions & facilities
Horrible check in process. Staff was great but Expedia was horrible.
Stayed 1 night in Feb 2024
Response from Managment on 4 Mar 2024
Dear valued guest. Thank you for taking the time to fill out our online survey. We greatly appreciate your feedback. I apologize for the inconvenience at check in and am glad to hear that our staff was able to assist. We hope to see you again soon!

8/10 Good

Matthew

Travelled with group
Liked: Cleanliness, staff & service, amenities
Hotel was very clean and had a great location. Only problem they had was the cable didn’t work during my stay. However, they did have it in working order on check out date. Will definitely stay here again in the future.
Stayed 3 nights in Feb 2024
Response from Karly on 28 Feb 2024
Matthew,Thank you for the review. We apologize for the cable issues. Please know we are working hard to make all the necessary improvements. We hope to see you again soon!

2/10 Terrible

Adrian

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was dirty and smelled like cigarettes
Stayed 1 night in Feb 2024
Response from Karly on 28 Feb 2024
Dear Adrian,Sorry your stay was not up to our high standards. We hope to see you again for a more improved stay.

8/10 Good

Judd

Travelled with family
Liked: Amenities
Disliked: Property conditions & facilities
Property is clean but dated.
Stayed 1 night in Feb 2024
Response from Managment on 26 Feb 2024
Thank you for taking the time to complete our online survey. I am glad you enjoyed your stay, and we hope to see you again!

6/10 Okay

Lisa

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Nice staff, dirty conditions
Stayed 3 nights in Feb 2024
Response from Managment on 26 Feb 2024
Thank you for taking the time to complete our online survey. I am happy to hear you enjoyed the staff. We hope to see you again in the future.

2/10 Terrible

Diana, Kelowna

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities
No internet. No tv. Water shut off two nights in a row. Need for an exterminator. Only thing right was the low price. I guess you get what you pay for!
Stayed 5 nights in Feb 2024
Response from Karly on 28 Feb 2024
Diana,Thank you for the review. Please know we are working hard in the hotel to make all the necessary improvments. We do hope you come visit again for a more improved visit.

10/10 Excellent

Kenneth, Denver

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
A nice stay.
Stayed 1 night in Feb 2024
Response from Karly on 20 Feb 2024
Dear Kenneth,Thanks for staying at our hotel and expressing your satisfaction through the review by giving us the 5/5 rating. Your rating is very much encouraging and motivating for our hotel & staff. We continuously make efforts to better our hospitality and guest comfort. It is a pleasure to serve guests like you and your rating shall motivate us to better our hospitality. Hope to see you again soon!

10/10 Excellent

Giorgi

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 1 night in Feb 2024
Response from Karly on 20 Feb 2024
Dear Giorgi,Thanks for staying at our hotel and expressing your satisfaction through the review by giving us the 5/5 rating. Your rating is very much encouraging and motivating for our hotel & staff. We continuously make efforts to better our hospitality and guest comfort. It is a pleasure to serve guests like you and your rating shall motivate us to better our hospitality. Hope to see you again soon!

10/10 Excellent

Joey

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Karly on 20 Feb 2024
Joey,Thanks for staying at our hotel and expressing your satisfaction through the review by giving us the 5/5 rating. Your rating is very much encouraging and motivating for our hotel & staff. We continuously make efforts to better our hospitality and guest comfort. It is a pleasure to serve guests like you and your rating shall motivate us to better our hospitality. Hope to see you again soon!

10/10 Excellent

Jaime

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good
Stayed 1 night in Feb 2024
Response from Managment on 13 Feb 2024
Thank you for taking the time to complete our online survey. I am happy to hear your experience with us was good. We hope o see you again in the future!

6/10 Okay

Penny

Travelled with partner
Disliked: Amenities
I already left the detailed review about the breakfast from the Saturday morning that we stayed. The breakfast host was horrible. There was nothing in there but eggs and sausage. Literally nothing else. Asked her for hot sauce and she lied saying there was none but we had stayed there the prior day and there was and some and lo and behold there was some in there this morning also. She was just too worried about her boyfriend and kids to go get some for us. Very unprofessional. The other staff was decent.
Stayed 2 nights in Feb 2024
Response from Managmnet on 12 Feb 2024
I apologize for the issue getting the items you need. I will speak with our team and address the issue.

4/10 Poor

Felix

Travelled with partner
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
This hotel said that it had good reviews but it’s old and rundown. It smells terrible and there’s wholes in the walls like if someone punched the door etc. I felt unsafe to be honest. Carpet also has holes in it. It was just not what I expected.
Response from Managmnet on 12 Feb 2024
Dear valued guest, I apologize for failing to meet your expectations during your stay. We are beginning to upgrade many items and hope to better host you again in the future.

2/10 Terrible

Shirley

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Closet door was broken and couldn't be closed. No large towels in room. We request as soon as we discovered there were none. Returned to the desk an hr later to again request them and was told someone would bri g them right up. After another 40 minutes my husband went down yet again and got towels. Pool was not open although the web site said it was. The front desk attendent was rude to us as we were checking in before we discovered all the problems. There was only one coffee cup but 2 coffee makers. Smoke detector was falling off the ceiling . All security doors to the outside were left open all night. One security door couldn't be closed. Cleaning products were left in room. Windows were so dirty you couldnt see out Carpets were filthy. All in all it was an horrible experience.
Stayed 1 night in Feb 2024
Response from Managment on 12 Feb 2024
Dear valued guest, I apologize for failing to meet your expectations during your stay. We are improving our property every day and hate you experienced some issues during your stay. I will speak with my team and improve the areas mentioned.

10/10 Excellent

Jennifer

Stayed 1 night in Feb 2024
Response from Karly on 6 Feb 2024
DearJennifer,Thanks for staying at our hotel and expressing your satisfaction through the review by giving us the 10/10 rating. Your rating is very much encouraging and motivating for our hotel & staff. We continuously make efforts to better our hospitality and guest comfort. It is a pleasure to serve guests like you and your rating shall motivate us to better our hospitality. Hope to see you again soon!

6/10 Okay

April

Disliked: Cleanliness
Response from Karly on 2 Feb 2024
Thank you for the review, April.

10/10 Excellent

Bunna

Stayed 1 night in Jan 2024
Response from Managment on 28 Jan 2024
Thank you for your Review! We look forward to seeing you again!

8/10 Good

Bunna

Business traveller
Liked: Cleanliness, staff & service, room comfort
Stayed 3 nights in Jan 2024
Response from Karly on 26 Jan 2024
Bunna,We are delighted to hear that you had a great stay at our hotel! We strive to provide our guests with the best hospitality experience and it's wonderful to know that we achieved that goal. Thank you for taking the time to share your feedback - it means a lot to us.

6/10 Okay

Sara

Travelled with family
Liked: Staff & service, room comfort
Disliked: Property conditions & facilities
Kind of worn out.
Stayed 4 nights in Dec 2023
Response from Management on 2 Jan 2024
Sara,Thank you for the feedback.

8/10 Good

Michael J

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities
was central to our stay
Stayed 5 nights in Dec 2023
Response from Management on 2 Jan 2024
Thank you for the feedback, Michael, we are glad you enjoyed your stay.

8/10 Good

Paul

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Management on 2 Jan 2024
Thank you, Paul!

2/10 Terrible

Danielle

Stayed 2 nights in Dec 2023
Response from Management on 20 Dec 2023
Dear Danielle,On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

4/10 Poor

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Hidden fee, unclean, run down room, broken door
Had to pay a 100 deposit for it being booked on Expedia. Room had dirty carpet, wires from phone line chewed up, bath tub was cracking, ceiling was peeling, cigarette burn on toilet seat and balcony curtain from someone prior to stay. Bed had a metal piece sticking out that was unsafe. Door to balcony didn’t lock.
Stayed 1 night in Dec 2023
Response from Management on 20 Dec 2023
Dear Guest,On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

6/10 Okay

Octavius

Liked: Staff & service
Stayed 2 nights in Nov 2023
Response from Management on 15 Dec 2023
Octavius,Thank you for taking the time to leave a review!

6/10 Okay

Belinda

Travelled with family
Liked: Cleanliness
Disliked: Room comfort
Stayed 1 night in Dec 2023
Response from Management on 12 Dec 2023
Thank you, Belinda.