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Reviews of Hotel Real del Bosque

4 out of 5
Hotel Real del Bosque
Cerrada Jacarandas No. 122, Col. San Marcos, Tula de Allende, HGO

Reviews

8.8

Excellent

Rating 10 - Excellent. 92 out of 171 reviews" "
Rating 8 - Good. 57 out of 171 reviews" "
Rating 6 - Okay. 13 out of 171 reviews" "
Rating 4 - Poor. 8 out of 171 reviews" "
Rating 2 - Terrible. 1 out of 171 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

8.6/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Lucila Patricia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Nice property in a enclosed private area. Weather is cold but heating is nit sufficient during the night. There is not minibar in the room and there is not room service. Everything else is in excellent condition
Stayed 1 night in Feb 2024
Response from Hotel Real del Bosque on 29 Feb 2024
Dear Lucila.We greatly appreciate your comments. We would love to welcome you again to give you a more favorable experience and to get to know our Deluxe Area.

4/10 Poor

Rafael

Travelled with family
Disliked: Cleanliness, staff & service
It is bad
No one told me up front about the 600 pesos extra fee per night to have my little dog, I paid 153 dollars for one night including breakfast, one plate of eggs and 1 cup of juice, everything else was extra, looks like a good place but it doesn't really worth it, awful experience.
Stayed 1 night in Jan 2024
Response from Hotel Real del Bosque on 5 Jan 2024
Dear Rafael,We greatly appreciate your comment, and I also tell you that our public policies on this Site include the detail that pet access has an additional price.We gladly invite you to consult our policies.

10/10 Excellent

Chris

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quiet stay in the city
The hotel is on a large golf property secluded from the city and very quiet. The grounds are beautiful. You’d hardly know you were in a city. The rooms are a little dated, but in good condition and comfortable. I enjoyed my enmoladas in the restaurant and the service was quite good despite my terrible Spanish. Getting off the property and into the city would be a bit of a challenge, but I had a relaxing evening in my room. Elegant and safe hotel on the whole.
Stayed 1 night in Nov 2023
Response from Hotel Real del Bosque on 24 Nov 2023
We greatly appreciate your comments about your recent stay with us! We are pleased to know that you enjoyed the serenity that our spaces provide. Our goal is to offer tranquility, and it is gratifying to know that we manage to convey that feeling of being away from the city.We sincerely appreciate your feedback and hope to have the pleasure of welcoming you again in the future. We are here to make sure every stay is memorable and satisfying for our guests!

8/10 Good

Iván Isaías

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Hotel Real del Bosque on 24 Nov 2023
Estimado Iva, agradecemos mucho tu valoración, esperamos recibirte pronto nuevamente!

10/10 Excellent

Gerardo

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2023
Response from Hotel Real del Bosque on 27 Mar 2023
Estimado Gerardo, muchas gracias por su visita, nos complace saber que su experiencia con nosotros fue placentera, le esperamos nuevamente en este su Hotel.

10/10 Excellent

PHILIP ALEXANDER

Stayed 1 night in Jan 2023
Response from Hotel Real del Boque on 12 Jan 2023
Muchas gracias por su visita.

8/10 Good

Dustin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Aug 2022
Response from Hotel Real Del Bosque on 31 Aug 2022
Estimado, Dustin.Agradecemos mucho sus valoración. Los esperamos nuevamente muy pronto.

10/10 Excellent

Eugenio A

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel
Excelent stay … not much to see around in the town but several places nearby Definitely will come back
Stayed 1 night in Jul 2022
Response from Hotel Real Del Bosque on 13 Aug 2022
Estimado, Eugenio. Agradecemos mucho sus comentarios, deseamos puedan visitarnos nuevamente, muy pronto. Saludos.

10/10 Excellent

Luis, Austin

Liked: Cleanliness, staff & service, amenities
It would be nicer if they can replace shower tubs and water faucets
Stayed 3 nights in Jul 2022
Response from Hotel Real Del Bosque on 2 Aug 2022
Estimado, Luis. Agradecemos sus comentarios, los tomaremos en cuenta para mejorar nuestro servicio.

8/10 Good

Fernando

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The place is amazing, the people very kind, the only issue is the serving time at restaurant, that a disaster
Stayed 2 nights in Jun 2022
Response from Hotel Real del Bosque on 13 Jun 2022
Dear Fernando, thank you for your visit. We appreciate your feedback, we're working to improve our service.

10/10 Excellent

Giezi Azael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
¡Gran hotel!
El hotel es muy bonito, la estadía de dos días fue muy agradable.
Stayed 2 nights in Nov 2021
Response from Hotel Real del Bosque on 17 Nov 2021
Estimado huésped, muchas gracias por compartir con nosotros su experiencia. Agradecemos sus comentarios y con gusto les esperamos nuevamente.

8/10 Good

daisuke

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2021
Response from Hotel Real del Bosque on 30 Aug 2021
Dear guest, thank you for your visit. We appreciate your feedback.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel with a pool and exercise gym. The staff could be a little nicer. Breakfast is good
Stayed 1 night in Jul 2021
Response from Hotel Real del Bosque on 27 Jul 2021
Dear guest, thank you for your review, we appreciated your comments and we are considered them to improve.

8/10 Good

Geert

Business traveller
Liked: Cleanliness
Bit outdated Slow service limited breakfast
Stayed 1 night in Jul 2021
Response from Hotel Real del Bosque on 21 Jul 2021
Dear guest, we appreciate your comments.They're so important to improve our service. Thank you to reserve with us.

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The beuatiful please for take vaction
Stayed 1 night in May 2021
Response from Hotel Real del Bosque on 1 Jun 2021
Dear guest, thank you for your visit and your comments,

8/10 Good

Jhonatan

Travelled with family
Liked: Cleanliness, staff & service
Private hotel entrance, safe parking, clean room
Beautiful gardens in nice condition. The room was clean, it had wood-like floor, with a desk. The curtains of the room were very thin, and the air came thru the window at night making it very cold. Pillows were not very comfortable. We hate the tub. It seemed like it was going to break just stepping on it. And it was clogged. One very good thing of this hotel was the security of the property with a private entrance and safe parking. And the food for room service was delicious with variety.
Stayed 1 night in Dec 2020
Response from Hotel Real del Bosque on 22 Dec 2020
Dear Jhonatan, thank you for your feedback, we appreciate your comments. Thanks for your recent visit.

10/10 Excellent

HOMERO

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2020
Response from Hotel Real del Bosque on 19 Sept 2020
Estimado Homero, Muchas gracias por su visita y por el tiempo que invirtió en calificar su estancia con nosotros. Esperamos recibirlo nuevamente muy pronto. Saludos.

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really nice place to stay. great views and nice pool
Stayed 1 night in Feb 2020
Response from Hotel Real del Bosque on 14 Feb 2020
Dear guest, thank you very much for your review. We appreciate your comments!

10/10 Excellent

Jeff and Alison

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Oasis in the high plains
Great place on a small golf resort. Oswaldo was very nice helpful and professional
Stayed 1 night in Jun 2019
Response from Staff Hotel Real del Bosque on 24 Jun 2019
Dear guest, We appreciate your comments, your opinion is so important for us! We are motivated to continue working with all of our forces. Thank you very much!

4/10 Poor

Verified traveller

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
I like that there is a Quite place. Did not like their rooms.
Stayed 1 night in May 2019
Response from Staff Hotel Real del Bosque on 13 May 2019
Dear guest, thank you for your comments and opinions. They are so important for us!

10/10 Excellent

Jenny

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent
Stayed 2 nights in Apr 2019
Response from Staff Hotel Real del Bosque on 19 Apr 2019
Thank you Jenny for your visit and your comments. They are so important for us!

8/10 Good

Riccardo, Mexico City

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice Hotel with a beutiful huge garden with golf very well preserved. Hotel is not new but room and building are in good conditions. Good brackfast. In my opinion it is 4 stars Hotel.
Stayed 1 night in Oct 2018
Response from Staff Hotel Real del Bosque on 22 Oct 2018
Dear Riccardo, we appreciate your comments and opinions. For us, it's so important to know about your experience. Thank you for your recent visit to our hotel. We're at your service.

8/10 Good

Verified traveller

Liked: Cleanliness, room comfort
The best option in Tula but far away from a Resort
The hotel is still under construction, jacuzzi and gym were not open. Staff is not very kind but it seems in Tula people are that way. It is still the best option to stay there.
Response from Staff Hotel Real del Bosque on 19 Jan 2017
Dear Guest, We apreciatte your comments jacuzzi and gym are in construction we apologize for the incovenience in your last stay we hope to serve you again in order to offer ou a better experience Cordial Regards Staff Hotel Real del bosque

10/10 Excellent

baruch, Tel-Aviv

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
above and beyond!
oasis in the middle of the desert! isolated, green, well maintained! But most important - great staff! Especially Kristal - many thanks!!

10/10 Excellent

Jim, Minneapolis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice, spacious room with a balcony!!!
I had a very nice spacious room with a huge, comfprtable bed and large bathroom. My room also had a balcony which I enjoyed listening to the owls and morning doves when I got up in the morning.

8/10 Good

Emilio M

Liked: Cleanliness, staff & service, property conditions & facilities
Good but tight
The hotel is pretty nice, it has golf club in a good shape. The only problem is the space between sink and a small closet. No other complaints other than this.

8/10 Good

George, Houston

Liked: Cleanliness, staff & service, room comfort
On the road
Rooms OK, cracks on walls, lack of proper maintenance. SPA excellent, my wife loved it. Very good food.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
A nice place but...
Some earrings missed in the room. Just to think about it

6/10 Okay

JC Marasco

Disliked: Room comfort
Nice hotel, but old
The hotel is nice, it's surroundigs are great and all the vegetation is awesome. The only thing we didn't like is the "look" of the rooms... they are just plain old fashioned.

6/10 Okay

George, Houston

Liked: Cleanliness, property conditions & facilities, room comfort
a few days to enjoy Tula
It is a good hotel and nice, well kept. Service very slow but good taste of food. Try to convince us that a cold jacuzzi is a good jacuzzi.

10/10 Excellent

Ale

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Está increíble que te dejen hacer el late check out, todo el personal muy amable, lo único es que su carta de alimentos es muy pequeña, pero en general todo muy bien.
Stayed 1 night in Apr 2024

8/10 Good

Ruth Sarahí

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Me gustó las instalaciones el lugar es muy bonito, pero el buffet está muy pero muy básico y está caro para lo que ofrecen.
Stayed 1 night in Apr 2024
Response from Hotel Real del Bosque on 17 Apr 2024
Estimada Ruth, agradecemos mucho tu comentario y valoración. Tomaremos las medidas necesarias para poder brindar a nuestros clientes una experiencia de total satisfacción durante su visita. Esperamos poder servirte nuevamente muy pronto.

10/10 Excellent

Jessy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
El HOTEL ES EL MAS BONITO DE LA ZONA, SUPER RECOMENDABLE
Stayed 2 nights in Mar 2024
Response from Hotel Real del Bosque on 2 Apr 2024
Estimada Jessy, Agradecemos sinceramente tus comentarios y nos alegra mucho saber que lo recomendarías. Nos esforzamos por brindar una experiencia excepcional a nuestros huéspedes. Esperamos poder recibirte nuevamente en el futuro. ¡Gracias por tu apoyo y tus comentarios positivos!

10/10 Excellent

THALIA

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Es un lugar pequeño pero en super condiciones de mantenimiento. Regresaria por muchas cosas.
Stayed 2 nights in Feb 2024
Response from Hotel Real del Bosque on 13 Feb 2024
Estimada Thalia! Nos encanta saber que disfrutaste tu estancia con nosotros! Estamos comprometidos para que nuestros huéspedes disfruten al máximo de su estancia y nos alegra saber que cumplimos este objetivo! Te esperamos pronto nuevamente!

10/10 Excellent

Oscar raul osorio

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Hotel Real del Bosque on 13 Feb 2024
Estimado Oscar! Muchas gracias pro tu valoración, esperamos recibirte nuevamente muy pronto y poder brindarte una experiencia memorable!

4/10 Poor

Omar David

Liked: Cleanliness
Disliked: Staff & service
Estaba mucho más lejos del lugar que quería visitar. Olvidamos unas botas y dijeron que no estaban. Entiendo fue nuestro error olvidarlas, pero la atención de recepción vía telefónica fue súper grosera. No querían decir su nombre y hablaban muy feo, nada que ver cuando estábamos ahí que eran decentes. El servicio de WhatsApp muy lento y sin soluciones. Definitivamente le falta mucha atención al hotel
Stayed 2 nights in Jan 2024
Response from Hotel Real del Bosque on 17 Jan 2024
Estimado Omar. Agradecemos sus comentarios. Te comento que de acuerdo a nuestro protocolo de objetos olvidados, no fue reportado ningún objeto olvidado en la habitación en la que se alojaron, normalmente los objetos olvidados se reportan de inmediato en recepción para localizar al cliente y poder hacerle entrega de sus pertenecías. Quedamos a tus ordenes para alguna futura estancia.

10/10 Excellent

Christian

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amabilidad del personal, ningún ruido molesto, tranquilidad.
Stayed 6 nights in Dec 2023
Response from Hotel Real del Bosque on 17 Jan 2024
Estimado Christian. Agradecemos mucho tus comentarios, esperamos poder recibirte nuevamente muy pronto!

10/10 Excellent

Rocío

Stayed 1 night in Oct 2023
Response from Hotel Real del Bosque on 18 Oct 2023
Estimada Rocío! Agradecemos mucho tu valoración!! Esperamos haber cumplido al 100 todas tus expectativas! Te esperamos pronto!

8/10 Good

Gilda

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from Hotel Real del Bosque on 27 Oct 2023
Estimada Gilda! Agradecemos mucho tu valoración! Esperamos tener nuevamente la oportunidad de servirte muy pronto!

8/10 Good

María Guadalupe

Travelled with family
Liked: Cleanliness, property conditions & facilities
El personal no es profesional se ve que los meseros recepcionistas y todo el personal no sabe su oficio no me ofrecieron ningún beneficio y además no me dieron el crédito en bebidas
Stayed 1 night in Aug 2023
Response from Hotel Real del Bosque on 16 Aug 2023
Estimada Guadalupe, queremos asegurarte que tu opinión es muy importante para nosotros y estaremos tomando medidas concretas para abordar tus preocupaciones y mejorar nuestro servicio. Esperamos tener la oportunidad de recibirte nuevamente en el futuro y demostrarte la calidad y el profesionalismo que nos esforzamos por brindar en nuestro establecimiento.

8/10 Good

Daniel

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Buen lugar en general, personal muy amable y comprometido. Deben modernizar los Baños y mejorar los platillos del restaurante
Stayed 2 nights in Aug 2023
Response from Hotel Real del Bosque on 5 Aug 2023
Estimado Daniel! Agradecemos mucho tu visita y tu valioso comentario. Estamos contentos de saber que disfrutaste de tu experiencia con nosotros. Valoramos tus sugerencias, la retroalimentación de nuestros huéspedes es fundamental para nosotros, ya que nos ayuda a identificar áreas en las que podemos crecer y mejorar. ¡Esperamos tener la oportunidad de recibirte nuevamente!

8/10 Good

GISELA

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Un lugar hermoso, Perfecto para el descanso, relajarte y disfrutar de la naturaleza.
Stayed 1 night in Jul 2023
Response from Hotel Real del Bosque on 22 Jul 2023
Estimada Gisela ¡Muchas gracias por su amable comentario! Nos complace enormemente que haya disfrutado de su estancia y nos enorgullece saber que ha encontrado nuestro lugar hermoso. Esperamos darle la bienvenida nuevamente en el futuro para otra experiencia maravillosa. ¡Gracias por elegirnos!

8/10 Good

Verónica

Liked: Cleanliness, staff & service, property conditions & facilities
Deberian pensar en cambiar los colchones, no son comodos para descanasar, no puede dormir bien
Stayed 1 night in Jul 2023
Response from Hotel Real del Bosque on 6 Jul 2023
Estimada Verónica, agradecemos tus amables comentarios y tu tiempo para compartir tu experiencia con nosotros, tomamos en cuenta tus comentarios y los compartiremos con nuestro equipo para la mejora de nuestras habitaciones. Queremos asegurarnos de que nuestros huéspedes disfruten de una estancia cómoda en todos los aspectos. Valoramos tu retroalimentación y esperamos tener la oportunidad de brindarte una experiencia aún mejor en tu próxima visita.

10/10 Excellent

Jose Manuel

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
HOTEL MUY TRANQUILO CON AMPLIOS JARDINES
Stayed 1 night in Jun 2023
Response from Hotel Real del Bosque on 26 Jun 2023
Estimado José Manuel, agradecemos mucho tu valoración, esperamos recibirte muy pronto nuevamente!

8/10 Good

Olga

Stayed 1 night in Jun 2023
Response from Hotel Real del Bosque on 11 Jul 2023
Gracias por elegirnos como tu destino de hospedaje, esperamos poder recibirte nuevamente muy pronto

10/10 Excellent

Rodolfo

Stayed 1 night in Jun 2023
Response from Hotel Real del Bosque on 15 Jun 2023
Estimado Rodolfo, estamos encantados de que hayamos logrado brindarle una experiencia memorable, su satisfacción es nuestra prioridad número uno. Nos encantaría darle la bienvenida nuevamente en el futuro. ¡Le agradecemos nuevamente por su amable calificación!

8/10 Good

Alejandra

Stayed 1 night in Feb 2023
Response from Hotel Real del Bosque on 22 Jun 2023
Estimada Alejandra, agradecemos mucho tu valoración, esperamos recibirte nuevamente muy pronto!

10/10 Excellent

Juan Angel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Precioso lugar
Stayed 1 night in Apr 2023
Response from Hotel Real del Bosque on 14 May 2023
Estimado Juan Ángel, agradecemos mucho tu valoración y tus comentarios, esperamos en un futuro recibirte nuevamente!

10/10 Excellent

Alberto

Stayed 1 night in Apr 2023
Response from Hotel Real del Bosque on 10 May 2023
Estimado Alberto, gracias por elegirnos como tu destino esta ocasión, esperamos tener la oportunidad de recibirte nuevamente!

10/10 Excellent

Alfredo Alberto

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
UN HOTEL MUY BONITO CON GRANDES ESPACIOS VERDES
MUY BUENA EXPERIENCIA, REALMENTE UN HOTEL MUY AGRADABLE Y COMODO, CON PISCINA CON AGUA CALIENTITA, AREAS VERDES Y GOLF
Stayed 2 nights in Apr 2023
Response from Hotel Real del Bosque on 6 May 2023
Estimado Alberto. Muchas gracias por tus comentarios, nos esforzamos cada día por brindarle una experiencia inolvidable a nuestros huéspedes. Con gusto esperamos recibirlos nuevamente!