Troyan Holidays from £198

I stayed at this hotel for 9 nights, and while the room itself was fairly clean, the overall experience was disappointing. Housekeeping was very inconsistent. The bed was often made poorly, coffee, tea, soap, and other supplies were frequently not replenished, used coffee cups were sometimes left dirty, and we were often given fewer towels than the number of guests in the room. The biggest issue was the air conditioning. It automatically shuts off whenever the balcony door is opened and often had to be manually reset by the front desk. On the day we arrived after a long international flight, the AC wasn't working, and we had to switch rooms after my exhausted daughter had already fallen asleep. Then, on the fifth night at 1 a.m., the AC failed again, and we were told we might have to change rooms in the middle of the night while our children were sleeping. The hotel also advertises a pool, but it was extremely small and covered the entire time we were there, making it unusable. Overall, the hotel did not meet expectations due to poor housekeeping, ongoing maintenance issues, and misleading amenities. I would not stay here again.

What a delightful experience. Beautifully situated in the Old Town this charming renovated building with an amazing art collection was a pleasure from start to finish. We were offered an upgrade for a very reasonable price which gave us a first class choice of the different generous breakfasts. The staff were outstanding- helpful accommodating and friendly. The room was lovely. However the bathroom had no hooks and no shelf space which was awkward and the toilet was actually INSIDE the shower area which meant everything including the toilet roll holder got wet!! Rather than bitsy little plastic bottles for shower amenities a wall dispenser would be more practical however the towels were thick and plentiful. Room has a charming small balcony and piped music. Overall highly recommended!