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Reviews of Hotel Bakoua Les Trois Ilets

4 out of 5
Hotel Bakoua Les Trois Ilets
Pointe Du Bout, Trois-Ilets

Reviews

7.6

Good

Rating 10 - Excellent. 107 out of 417 reviews" "
Rating 8 - Good. 168 out of 417 reviews" "
Rating 6 - Okay. 83 out of 417 reviews" "
Rating 4 - Poor. 47 out of 417 reviews" "
Rating 2 - Terrible. 12 out of 417 reviews" "

7.8/10

Cleanliness

7.6/10

Staff & service

7.4/10

Amenities

6.8/10

Property conditions & facilities

6.8/10

Eco-friendliness

Reviews

10/10 Excellent

Daniel, Thomaston

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great experience all around
Stayed 2 nights in Apr 2024

10/10 Excellent

Daniel, Thomaston

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The place is simply amazing and the staff are lovely and helpful. All were so accommodating as we did not speak French. Thank you for a lovely stay!
Stayed 1 night in Apr 2024

2/10 Terrible

Samantha

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
RUDE STAFF, BEYOND RUDE. If you are not fluent in french, all staff members will pretend not to understand you. This place had broken beds and rooms in a BEYOND aweful state. I should have trusted the reviews and saved my money. COMPLETE WASTE OF MONEY that was spent on this hotel.
Stayed 5 nights in Feb 2024

10/10 Excellent

maria

Liked: Cleanliness, staff & service, property conditions & facilities
everyone was great and helpful. Would like more food choices breakfast should last longer like 11 or 12
Stayed 4 nights in Nov 2023

8/10 Good

Christophe

Stayed 2 nights in Sep 2023

6/10 Okay

James

Stayed 7 nights in Aug 2023

10/10 Excellent

Anne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing!
An Amazing find! Great room, ( quality sheets and towels) and helpful staff. Right on the beach and always a bed available. Good swimming and snorkeling - saw lots of different species of fish. A few minutes walk into the cute ‘village’ with great informal restaurants - you feel you’re in France with the food- AND a boulangerie!! Definitely would return!!
Stayed 9 nights in Jun 2023

8/10 Good

Ebony

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in May 2023

10/10 Excellent

Aurelia, Washington

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
An amazing relaxing location!
Stayed 2 nights in Apr 2023

10/10 Excellent

Terry

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This place is exceptional -- the location, the grounds, the views, the open-air lobby and dining areas, excellent breakfast buffet, the beach and pool. Even though the bathroom is somewhat dated and other areas could use some attention, the staff was helpful and friendly and I would give this resort one of the best ratings in The Caribbean (and I've been around)!
Stayed 5 nights in Feb 2023

6/10 Okay

Anca, Gilroy

Stayed 1 night in Nov 2022

2/10 Terrible

Michel

Business traveller
Disliked: Staff & service
Unfriendly front desk staff. Won’t visit again
Stayed 1 night in Aug 2022

6/10 Okay

Mykia

Disliked: Staff & service
Decent but overpriced.
Niel at the front desk was soooo sweet and amazing. The rooms on the beach are the nicest so I would suggest those. The other rooms were nice but the AC leaked for a few days before they came to fix it. The food was overpriced but good at the restaurant. The people at the beach bar were rude. I may stay again if they make upgrades.
Stayed 4 nights in May 2022

10/10 Excellent

Marc

Stayed 2 nights in Feb 2022

8/10 Good

Verified traveller

Travelled with family and small children, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location is superb right in the middle of Trois Ilets with an infinity pool overlooking the beach and a bar for cocktails and drinks after 4pm. The beach is excellent for swimming, snorkeling or just wading around. It’s shallow for our toddler and gets deep enough further out for the older ones. The hotel is outdated with simple furniture but the rooms are clean with a balcony. We had a spacious room with two double beds and space for a crib they provided. The balcony overlooked many palm trees and the beach and it was very quite. They have a buffet at the beach restaurant, La Sirene on Sundays with a live band so it was nice to hear it from our balcony. The staff is very friendly with Keny, Cristian, and another gentleman at the front desk being very friendly and accommodating. The breakfast buffet is decent at 20 euro person with the usual fruits, pastries, salads with ham and cheese, boil your own eggs station and a cook for hot eggs and omelettes and crepes and coffee and juice, etc. a crepe with ham, cheese, and mushrooms cost 9 euro outside, so this buffet is worth it for the variety and amount of foods you get. And they won’t mind if you take away a banana or yogurt for a snack later. They have lounge chairs and think beach towels for hotel guests which are very nice. There’s also a cute Cocoa Bar right on the beach for drinks and sandwiches. We went there daily. It’s worth it to stay here.
Stayed 4 nights in Feb 2021

8/10 Good

seetamaraj, chase village trinidad

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
the beach was private safe and beautiful,it is a place I would recommend with families with childern
Stayed 3 nights in Feb 2020

4/10 Poor

Liza, chicago

Travelled with group
Liked: Cleanliness, amenities
Disliked: Staff & service
Staff were not helpful. Room small but comfortable for 2. Was charged 50$ for overnight guest. Was unable to checkin early or check out late.
Stayed 2 nights in Feb 2020

6/10 Okay

DAVID

Liked: Staff & service, room comfort
Nice with great views and good service.
The View, Pool and Beach were all amazing and to an extent balanced out the tiredness condition of the rooms and common areas. The resort has seen better days and with a renovation could be at the top of hotels in Martinique.
Stayed 1 night in Feb 2020

8/10 Good

Dave, Punta Gorda, FL

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
we enjoyed an on the beach room. Salt sea air is hard on everything so rooms do need constant maintenance.
Stayed 4 nights in Dec 2019

6/10 Okay

Verified traveller

Disliked: Cleanliness
Stayed 3 nights in Nov 2019

6/10 Okay

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a great place 6 days per week. Beware, however: every Thursday there is a massive outdoor party with ear-shattering music that lasts from 8pm until 2am. This is not your ordinary hotel party. The bass will shake the pictures on the walls and loosen your fillings. There are no rooms in the hotel where the noise level will be bearable. If you like parties, this is great. If you are trying to put your kids to sleep, get ready for a bad time. Families should definitely stay somewhere else on Thursdays.
Stayed 7 nights in Aug 2019

4/10 Poor

Hafid

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Monument en peril
The is a great area, the environment is splendid, but the hotel did not aged well. There has not been enough maintenance or care brought to the place and it is a real pity. Most of the staff members should not be in the business. They are just sinking it by the way they behave. We were happy to have Air France flight attendants staying over, since it did help getting better breakfast experience. We will most probably not be back there, and would of course not recommend the place to people we care about.
Stayed 7 nights in Aug 2019
Response from Christine L on 19 Aug 2019
Dear Mr HAFID, We thank you for taking the time to share your experience. We are sorry that you were not fully satisfied with your room and and our service. Feedback like yours help us to improve our service and work on our weak points. Thank you for your help. Kind regards,

4/10 Poor

Stephane

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2019
Response from Christine L on 18 Aug 2019
Dear Guest, Thank you for choosing Bakoua Hotel****. It seems that you were not plenty satisfied with your room. Please feel free to meet me and talk about it. Kind regards, House Manager

8/10 Good

CLIFFORD, South Shore, Boston

Travelled with partner
Liked: Cleanliness, staff & service
Best view ever, great beach, pool, food. Needs some upgrading. Close to shopping and restaurants.
Stayed 5 nights in Jul 2019
Response from Christine L on 31 Jul 2019
Dear Mr CLIFFORD, We thank you for taking the time to share your experience at Bakoua Hotel**** We are pleased to see that you enjoyed your stay with us. Thanks again. Kind regards,

10/10 Excellent

john

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful romantic setting
Stayed 3 nights in Jul 2019
Response from Christine L on 23 Jul 2019
Dear John, Thank you for this really positive feedback. We hope you having a great time with us. Kind regards,

8/10 Good

johanne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jun 2019
Response from Christine, L. on 8 Jun 2019
Chère Johanne, Nous vous remercions d'avoir choisis l'hôtel Bakoua**** pour votre séjour. A très bientôt. Cordialement,

6/10 Okay

Verified traveller

Travelled with partner
Liked: Amenities
Rare hotels that has it's own private beach in Martinique. Good location, lots to do around. Hotel has good potential but is a little run down in places. I am sure it used to be very nice but has not seen enough maintenance. Breakfast is OK, not great but you have other options at walking distance. We had a few good meals there but again, not spectacular. A few staff were nice but most are quite cold and not particularly interested in assisting you.
Stayed 5 nights in Feb 2019
Response from C. LORIEL on 6 May 2019
Dear Guest, Thank you for taking the time to share your experience at the Bakoua Hotel**** We have a very nice spot here indeed. Directly on the beach. We are sorry to hear that you were not plenty satisfied with the quality service you received. Thank you for your feedback which help us to improve our services to provide better experience to our guest. Kind regards,

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Mar 2019
Response from Christine L on 30 Apr 2019
Merci d'avoir choisi l'hôtel Bakoua**** pour votre séjour.

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, amenities
The best part of this hotel is its proximity to the town/village, where there are many shops and restaurants,as well as a pharmacy,bakery, supermarket. And everyone speaks French -- it's like stepping into a sunny seaside town in France.
Stayed 7 nights in Mar 2019
Response from Christine L on 5 Apr 2019
Dear Guest, We thank you for taking the time to share your experience at the hotel BAKOUA**** We have a lovely spot indeed and are happy to share this sunny french moment with you. Kind regards,

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We absolutely loved our stay at Bakoua. We researched hotels with enormous scrutiny and chose this one with an upgraded room right on the beach....im so happy with the choice and spending a bit more. We paid for breakfast on the 2 mornings and though at 20euro a person is high, you get pretty great food(imported cheese) with a spectacular view. All around hotel service was amazing, rooms dont provide lotion, so pack some. They do offer 1l water bottle each day. Very quiet area, adjacent creole village was very nice for food and shops.
Stayed 3 nights in Mar 2019
Response from Christine L on 6 Apr 2019
Dear Guest, Thank you for taking the time to share your experience on your stay at Bakoua hotel **** This is a really positive feedback which will please our whole team for sure. Thanks again. Kind regards,

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
It was beautifully situated, on the Caribbean side of the island, had its own private beach, an infinity pool, property that was well landscaped and maintained The staff was very friendly and helpful. The restaurant in the hotel was nice but a bit overpriced for what you got.
Stayed 5 nights in Mar 2019
Response from christine L on 11 Mar 2019
Dear Guest, We thank you for taking the time to share your experience at the bakoua hotel**** This is a very pleasant review which gives us the energy to keep providing the best level of service to our guest. Thank you again. See you soon

8/10 Good

Karoly

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2019
Response from Christine L. on 26 Feb 2019
Thank you for your feedback. It will be a pleasure to welcome you againat the Bakoua Hotel**** Kind regards,

4/10 Poor

Jan

Liked: Cleanliness, room comfort
Disliked: Staff & service
No value for money with rude attitude
Excellent location, good room with comfortable bed. Overall infra somewhat weared out. My stay got a very negative turn due to the rude behavior of the receptionist. Both at check-in and check-out the desk was empty. At check-out he managed even to say a single word. This is the service at the most reputable hotel on the island where a client is treated like a dirty towel. I’m a frequent business traveller over 35 years and I’m afraid that this is my most shocking experience
Stayed 1 night in Feb 2019
Response from Christine L. on 12 Jun 2019
Dear Jan, We thank you for taking the time to share your experience at Bakoua Hotel **** As we said we are very sorry for what happened and wait for your email to talk about it. Kind regards,

10/10 Excellent

harold

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Incredible stay
One of the best experiences ever. My wife and I loved the area, the service, and especially the people. Great location to the ferry to Fort De France. Amazing restaurants in the area. Awesome sunsets!! Great services at the hotel and around.
Stayed 6 nights in Feb 2019
Response from Christine L. on 25 Feb 2019
Dear Harold, We thank you for taking the time to share your experience at Bakoua Hotel**** This very warm feedback and your satisfaction give us the desire to satisfy the guests who have chosen to trust us for their stay on our beautiful island! Kind regards,

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel was located in an amazing neighborhood, close to shops and restaurants. There was a beautiful beach and infinity pool, as well as a neat bar overlooking the water.
Stayed 4 nights in Feb 2019
Response from Christine L. on 25 Feb 2019
Dear Guest , It was a pleasure to welcoming you at Bakoua hotel**** We are glad you enjoyed your stay. Pool or beach the choice is sometimes hard to make but you've made it by choosing both.. Thank you for sharing your experience. Best regards,

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
GreAt property, great location but a lot of older people stay in this facility.
Stayed 1 night in Jan 2019
Response from Christine L. on 25 Feb 2019
Dear Guest, We thank you for sharing your experience with us. We hope you enjoyed your stay. Kind regards,

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Surprisingly few Americans
Excellent beach location and plenty of beach chairs and shade. Beautiful pool area although chairs not as comfortable and no umbrellas. Good location for ferry to Fort de France. Everyone was friendly. Restaurant stated to be every night but often there are changes to a special menu by the beach instead. Lunch options at the beach could be more extensive with longer hours.
Stayed 5 nights in Jan 2019
Response from Chrsitine L. on 26 Feb 2019
Dear Guest , We thank you for taking the time to share your experience with us. It was a pleasure to welcoming you at Bakoua hotel**** We are glad you enjoyed your stay and we'll be happy to see you again. Kind regards,

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The beach, infinity pool, bars and restaurant were excellent. Very close to shopping and to the ferry into Fort de France . The room was basic, clean but dated. The bed was very comfortable. Would have liked colder air conditioning. Staff was professional , helpful and some spoke english. We speak limited French but we’re able to communicate well enough. Had a great time and would go back.
Stayed 5 nights in Jan 2019
Response from Christine L. on 26 Feb 2019
Dear Guest, We thank you for this really positive feedback. Guest's satisfaction is a real motivation for us and helps us to improve our service everyday. We'll be glad to welcome you again soon. Kind regards,

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a room on the beach which was so ideal. The location of the hotel was perfect, easy to walk to the town which had a lot of restaurants, shops and the marina. The room was small, but functional. There is not much help from the hotel to plan activities and excursions, but as for a place to stay and relax, I would recommend it highly.
Stayed 5 nights in Jan 2019
Response from Christine L. on 25 Feb 2019
Dear Guest, We thank you for taking the time to share your experience with us. We have an hostess coming every day at the hotel to plan excursion with the guests. It's too bad you didn't have the chance to meet her. We are glad you enjoy your stay at the Bakoua hotel **** though.

6/10 Okay

Jacques

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2018
Response from yves on 15 Dec 2018
Bonjour JACQUES Merci pour votre note nous ferons mieux la prochaine fois Relation client

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
This hotel is extremely run down. The staff was wonderful and it is clean. Beautiful ocean views but it needs a facelift.
Stayed 5 nights in Nov 2018
Response from yves on 13 Dec 2018
Hello thank you for your feedback we will try to improve even more

10/10 Excellent

Josephm, Staten Island, NY

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location and by far it is the nicest hotel of those in Trois-Ilets.
Stayed 6 nights in Nov 2018
Response from yves on 13 Dec 2018
Hello thank you for your feedback we will try to improve even more

6/10 Okay

Verified traveller

Stayed 7 nights in Oct 2018
Response from yves on 15 Dec 2018
Bonjour Merci pour votre note nous tenterons de nous améliorer encore plus

8/10 Good

Arnold

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Valdi is awesome
Valdi was the most pleasant person to deal with at the hotel for information about the island, she made the experience great. However, if you don’t speak French you may find the people at coco bar to be rude.
Stayed 7 nights in Oct 2018

6/10 Okay

Dawid, Poznan

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Good, but not the best hotel. Breakfast discount doesn't work!
Stayed 4 nights in Sep 2018

8/10 Good

Cathy, Maine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I love my room with sea view! It was really worth it! I also enjoy the open spaces in the hotel. The food at the restaurant La Sirène was wonderful. The only downside were the parties and weddings going on during my stay: 3 out of 7 nights with loud music or live band until 2:00 A.M. It is common in July and August but not really the rest of the year.
Stayed 8 nights in Jul 2018

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
VERY GOOD LOCATION
Adequate room, clean and comfortable - coffee, milk and hair conditioner not replenished once used, which was disappointing, despite requests. Reception staff very helpful and welcoming, but all other staff quite surly. Food at all restaurants was good, but very expensive. The location of the hotel, minutes away from shops (great boutique shopping as well as swimwear/t shirt shopping), restaurants and bars, was perfect. It is also minutes away from the marina, from where you can get ferries or leisure boat trips. Beach was good, felt like a very safe bay for swimming. The entrance lobby, bar and main restaurant area had a lovely old colonial feel, a little tired, but that was part of the appeal.
Stayed 6 nights in Apr 2018

8/10 Good

Niabi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from Valdi Etienne, Assistante Commerciale on 23 Apr 2018
Dear Guest, We appreciate you taking the time to rate Hotel Bakoua. Thank you and it will be a pleasure to welcome you again.

10/10 Excellent

Chris, Lexington, KY

Liked: Cleanliness, staff & service, property conditions & facilities
A pleasant surprise
Our 1st time on Martinique. We loved the sprawling open air 1st floor. We couldn't believe that our room was 15' from the beach and 40' from the water. We liked the covered private patio outside the room and used it a lot (note, this made up for the somewhat small room size). There was a nice deep tub for my wife and a shower for me. The free breakfast included pretty much every breakfast food you could imagine (salad?) The hotel appeared to be 40-50 years old but was very well maintained and clean. The staff were friendly and helpful. Unlike St. Martin, where I'd estimate 9/10 residents speak English, I would estimate 1/4 Martinique residents speak English. My wife and I speak some French, so we had to step our game up, but when there were problems communicating with a staff member, they would find someone who spoke English. We greatly enjoyed our stay, we will go back.
Stayed 7 nights in Feb 2018
Response from Valdi Etienne, Assistante Commerciale on 3 Mar 2018
Dear Guest, We appreciate you taking the time to share your experience and describing so well the hotel and its surroundings. It's wonderful to know that you enjoyed your stay and was satisfied with our service. We would be delighted to welcome you again to Hotel Bakoua.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Attentive staff. Beautiful and well maintained grounds. Good food and excellent petite dejeuner.
Stayed 2 nights in Feb 2018
Response from Valdi Etienne, Assistante Commerciale on 27 Feb 2018
Dear Guest, Thank you for sharing your experience. We are delighted that you appreciated your stay and it would be a pleasure to welcome you again at Hotel Bakoua.