Port of Trieste

We were excited about our trip to Trieste but that excitement ended when we checked into the Forum Boutique Hotel. While most of the staff were helpful, the Hotel Manager was not. Our first night there was miserable. The room was extremely small and the air conditioning (A/C) did not work. The room never got below 27 C (80 F). We didn't sleep all night and the next morning I complained to the Hotel Manager. When I did, he told me " The A/C is fine. That's just the way it is in Italy." I explained to him that wasn't realistic and we had not experienced this at any other hotel in Italy. He then went into a long explanation as to why they have to turn off the A/C as the City of Trieste regulates their energy consumption, needing updates units, etc. So after telling me that nothing was wrong, he explained to me why my air conditioning did not work. I asked him to refund my first night's stay and he refused instead offering me a small discount and a bottle of Prosecco??? I told him that was unacceptable and he said "There was nothing else he could do." My first cousin and his wife experienced the same issue with their air-conditioning. They refused to deal with Hotel Manager, walked out and checked into another hotel with air conditioning and enjoyed their stay. The Manager didn't charge them for their last 2 nights but charged us for all 3 nights. If your goal is sweating and frustration, this is the hotel for you.

This hotel was lovely, great location and had convenient parking. Room was very comfortable and clean. We did have a not so pleasant smell coming from the bathroom drain but didn’t make a big deal as it was clear the hotel was aware of it as they had an air freshener in the corner. The breakfast staff were very friendly. Highly recommend the gelato place attached to the hotel! Definitely the best! Would recommend this hotel.