This was by far the worst room I’ve ever booked. Was tiny, dark, the floors were sticky and damp. How on earth this hotel is classified as “4-star” is beyond me. There was no assistance with luggage. Towels extremely thin, no bathroom toiletries to speak of (1 tube of multi shower gel/shampoo, one bath towel). Wi-Fi signal non existent, tv didn’t work, air conditioning didn’t work. Room was on back side of hotel with view of another building’s exterior wall - so depressing, it felt like a prison cell. Extremely noisy until late at night because there was a restaurant right behind my room. And above me…were apparently housed a pair of elephants, who could be heard stomping and running water all hours of the night and early morning. Was supposed to stay for 3 nights, checked out after the first night to move to a better accommodation. Was offered a different room when I told them I was unhappy and checking out but I couldn’t bear to stay there another minute so lost my prepaid money just so I could get out of there.