Trench Reserve

The staff was super friendly, and willing to help out when I had some last minute changes. The only issue we had was having to ask for a TV remote, so I definitely can't complain!

This is my third stay at Nesuto. The first two times were wonderful - I was upgraded on my first visit to a huge 3 bedroom apt because the studios were being painted. The second time I got a large studio in great condition with a fantastic view of the City at night. This time , however I had what looked like a neglected studio with the kitchen counter surface peeling off, no plug for either the kitchen sink or the bathroom basin( I did get one when I asked). When I mentioned on my first day that I could not connect to the internet even though I was connected to Nesuto ‘s guest server I was rudely told that no one else had complained so it must be because I had an IPhone ( the trainee sitting next to the receptionist was also unable to connect on her iPhone. ) No one offered to check the system. I had to rely on my Mobile Data and nearby cafes for Internet. I discovered that the unit I was in was currently for sale which might account for the huge decline in the quality and general condition of the unit. It’s a pity to see that management has allowed this situation. The owner obviously didn’t want to spend any money doing it up before selling . It’s a great location ( even though my Sydney friends warned me the area is dangerous at night). I never had any bad experiences even coming home late at night and it’s so convenient to everything.

The rooms are outdated but still a nice stay with amazing location and view. The staff were outstanding in every way. HOWEVER do not book through Expedia! I had the worst experience and will never use them again. Book through the property itself!