Ratings based on 478 Verified Reviews

3.5 out of 5
64% of guests recommend
3.7 Room cleanliness
4.0 Service & staff
3.4 Room comfort
3.3 Hotel condition
Expedia Verified Reviews
5 out of 5
by Denise

Posted 21-Feb-2017 on Hotels
Comment from Hotel Management
01-Mar-2017 by General Manager, Hotel Management
Dear Denise, Thank you for your recent business and for taking time to share your experience. We are pleased to know that you enjoyed your stay with us while visiting the Traverse City area and appreciate the high marks. Thank you again for your feedback and we hope to get to see you on your next visit to our area. Kind Regards, Pam W GSM
3 out of 5
by Kris

Meh

Posted 20-Feb-2017 on Hotels
Staff was friendly, building is quite rundown and not well maintained. Our bathroom had layer of hair still on floor and stuff in bathtub. The walkway by stairs and elevator at door3 were blocked by luggage carts. If there was a fire it would have hindered guests from escaping easily. Definitely a hazard.
Comment from Hotel Management
01-Mar-2017 by General Manager, Hotel Management
Dear Kris, Thank you for staying at the Quality Inn during your recent visit to Traverse City and for responding to our survey. We rely on the feedback we receive from our guests to help us improve in any areas where our service or accommodations may be lacking, as well as, affirm the areas where our guest service performance is meeting or exceeding our guests expectations. I am dismayed that your room was not up to our normal high standard of cleanliness and hope you had the opportunity to notify my front desk so that they could rectify the issues. My housekeeping staff takes great pride in what they do, and when a mistake is made, they do take it to heart. Thank you for the compliment regarding my staff. They all have exceptional guest service skills and they will be pleased to know that their efforts were appreciated. In regards to your comment that the property is run down, we are currently working on painting our hallways and entries and in some areas, the dry wall needed repairing and was recently sanded but not yet painted. In the past month, half of the rooms were outfitted with new furniture, we are working on new lighting inside & outside of the hotel and over the past 16 months all rooms received new granite counter tops, sinks, faucets and window treatments. We do take the safety of our guests seriously and normally have the two luggage carts positioned at the entry so they are not blocking the stairs, elevator or entry/exit. We do 4 security walks a night and from time to time we have discovered that in between those walks, guests have not put the carts back in the proper location or have left them in the elevator, and we reposition them. Thank you again for your feedback. This is how we make improvements, and get better at what we do. I hope that you will give us another opportunity to provide you exceptional service and accommodations. Kind Regards, Pam W. GSM
4 out of 5
by Michael

Posted 05-Jan-2017 on Hotels
Comment from Hotel Management
01-Mar-2017 by General Manager, Hotel Management
Dear Michael, We appreciate you taking the time to provide us with feedback about your recent stay. We rely on the feedback we receive from our guests to help us improve in any areas where our service or accommodations may be lacking, as well as, affirm the areas where our guest service performance is meeting or exceeding our guests expectations. Thank you for your business and we hope to get to see you again soon. Best Regards, Pam W GSM
4 out of 5
by A verified traveller

Posted 31-Oct-2016 on Hotels
loved the idea of staying on the ground floor with an entry from the parking lot as well as an entry to the inside hall way - liked the idea of converting what looked like to be a couple rooms on the main floor for accessible washrooms (forward thinking)
4 out of 5
Recommended
for Everyone
by A verified traveller from W

Comfortable

Posted 30-Oct-2016 on Orbitz
Location: Lots of restaurants near by.
Very nice. Enjoyable.View of the Grand Traverse Bay. Friendly staff.
4 out of 5
Recommended
for Everyone
by A verified traveller from US

Posted 29-Oct-2016
Nicer than expected for the price. Room had microwave and fridge, place was clean. We were happy with it
2 out of 5
by A verified traveller

Overpriced Slum

Posted 25-Oct-2016 on Hotels
The staff was friendly enough and breakfast was pretty good for continental. However, the building is in major disrepair. Paint was peeling from most of the hallway walls. Trim was hanging off, leaving nails exposed. Drywall had been patched but not sanded or finished in several areas (with enough dust and grime to confirm that it hasn't been a recent renovation). The pool is incredibly small (15 feet long at most) and only 4 feet deep. The beds were very hard and pillows were undersized. Different people were coming in yelling throughout the night (my husband and I both woke up questioning if we would need to call the police). I paid more here than I have at any of the surrounding hotels in this area (we go to Traverse City at least 3 times per year) as the others were booked and this was not only the worst in the area, but the second worst hotel experience I've had (the first included cockroaches). For the price, I expected a nice hotel. What we got was a nightmare. It felt as though we left beautiful Traverse City and stepped into some slum apartment in the bad part of a big city. There wasn't much the staff could've done aside from warn us not to stay or we would have tried to resolve on site.
4 out of 5
Recommended
for Everyone
by A verified traveller from US

Nice, convenient, good stay!

Posted 24-Oct-2016
This hotel is what my group wanted. Close to shops, right on major road, close to Turtle Creek casino. Comfortable room, clean, fresh and all amenities needed for weekend getaway. Good value. Excellent, friendly staff - very nice folks!
5 out of 5
by A verified traveller

This traveller left a rating score only Posted 14-Oct-2016 on Hotels
5 out of 5
by A verified traveller

Pet friendly

Posted 13-Oct-2016 on Hotels
Nice simple accommodations, liked the entrance to our room, made for easy loading and unloading of our luggage, also pet friendly