Receptionist very knowledgable and friendly
Breakfast staff lacked any personality and did not greet or try to have any conversation at all.
Spa was good, room a bit drab and dreary, although did have a door through to the inside and another to the outside.
Comment from Hotel Management
28-May-2017 by PW, Hotel Management
Dear Valued Guest,
Thank you for taking the time to respond to our online survey. We rely on feedback from our guests to help us know where we need to make improvements and get better at what we do, or affirm what we are doing well. The receptionist will be pleased to know that the guest service she provided was appreciated. I am surprised and concerned by your comment regarding our breakfast room staff. Normally, we receive compliments on their friendly service and I will definitely address this issue with my breakfast staff. I appreciate your comment about the room being bit drab . The room you had was one of the 46 rooms that recently received new curtains, new bedding and new furniture. In the near future the lighting in the rooms will be upgraded also.
Thank you again for your business and for your feedback.