Ratings based on 487 Verified Reviews

3.5 out of 5
63% of guests recommend
3.7 Room cleanliness
4.0 Service & staff
3.4 Room comfort
3.3 Hotel condition
Expedia Verified Reviews
3 out of 5
by A verified traveller from Livonia, MI

Old, being remodeled, but disappointing

Posted 21-Aug-2017
Shabby and disappointing for the price we paid. I know you pay for location, but $500 for 2 nights in this worn hotel was too much. It was not waterfront, and it was at the outside edge of Traverse City. Easy to sightsee from there, but the room had only double beds, instead of queen and were very uncomfortable. The shower toilet room was very tight. The redone tile still had gross grout. The outside key pads always took several tries to work. They are repainting hallways, but it looks likes like they are taking their time. Good things: it had a decent sized fridge and microwave, the "complimentary" breakfast had the usual fare and was enough to start your day and save a little money on food. The ladies at check-in were friendly and covered all you needed to know. I won't stay there again.
2 out of 5
by A verified traveller from Charlotte, NC

Posted 30-Jul-2017
Our Internet connection essentially didn't work. To my knowledge, no one attempted to fix. I was told that they were not reporting any outages. Both doors to our room had locks that stuck. We had to scan our key about 20 times before it would unlock. Maintenance was unsuccessful at solving the problem completely. Maid service only occurs every 3 days so we did not get to experience this service. Breakfast was satisfactory. Staff at this hotel were friendly and they did refund some of my money.
3 out of 5
by A verified traveller

Short business trip

Posted 28-Jul-2017
Although the facilities are a little outdated, if you are looking for an affordable place to stay in traverse city for a business trip, consider quality inn. Less than a block from the state park beach, not a bad drive to downtown. Room was decent, did not checkout the pool or breakfast.
3 out of 5
by A verified traveller from Canada

Overseas travellers

Posted 24-May-2017
Pros: Location was ideal for getting down town and within easy reach of shops and foreshore
Cons: A big dollop of personality
Location: Lots of different food outlets, activities and foreshore Close to a large shopping centre
Receptionist very knowledgable and friendly Breakfast staff lacked any personality and did not greet or try to have any conversation at all. Spa was good, room a bit drab and dreary, although did have a door through to the inside and another to the outside.
Comment from Hotel Management
28-May-2017 by PW, Hotel Management
Dear Valued Guest, Thank you for taking the time to respond to our online survey. We rely on feedback from our guests to help us know where we need to make improvements and get better at what we do, or affirm what we are doing well. The receptionist will be pleased to know that the guest service she provided was appreciated. I am surprised and concerned by your comment regarding our breakfast room staff. Normally, we receive compliments on their friendly service and I will definitely address this issue with my breakfast staff. I appreciate your comment about the room being bit drab . The room you had was one of the 46 rooms that recently received new curtains, new bedding and new furniture. In the near future the lighting in the rooms will be upgraded also. Thank you again for your business and for your feedback. Kind Regards, Pam W GSM
5 out of 5
by Nancy

Posted 02-May-2017 on Hotels
It was okay , only wIsh the motel faces the bay.
Comment from Hotel Management
17-May-2017 by Ray, Hotel Management
Dear Valued Guest, Thank you for staying with us and sharing your feedback. We too agree that we wished our hotel faced the bay or on the water. We strive to WOW our guests and I see you mentioned that your stay was ok. We hope you will allow us another opportunity to serve you and please let us know how we can WOW you. Sincerely, Ray M. General Manager
2 out of 5
by Jennie

Posted 16-Apr-2017 on Hotels
The room was not very clean at all. The bathroom had hair and dirt all along the bathtub. The toilet had a gray/black stain around the water edge. The carpeting didn't look like it had been vacuumed. As a matter of fact, there were clumps of fuzz all over it. The reservation was made online, so I assumed...."by the bay" would mean we would be on the water....Nope! We don't get the chance to take a get away....Room was sub standard.
Comment from Hotel Management
17-May-2017 by Ray, Hotel Management
Dear Valued Guest, Thank you for taking the time in sharing your feedback. On behalf of our entire Quality Inn Team, please accept my sincere apology for falling short of your expectations. We strive to make sure our guests have a great experience with value. Please rest assured we will use this feedback to better our process and our team. We hope you will allow us another opportunity to serve you again soon, in hopes that we can gain your trust and business again. Sincerely, Ray M. General Manager
4 out of 5
by A verified traveller

Just came to shower & sleep

Posted 07-Apr-2017 on Hotels
Just needed a place for my mom and I to sleep while step dad was in the hospital. Nothing fancy about this hotel but was a good price and worked for what we needed....we had no complaints.
Comment from Hotel Management
14-Apr-2017 by Ray, Hotel Management
Dear Valued Guest, Thank you for sharing our feedback about your recent stay. First off, I hope that your Dad is feeling better and has returned home. We are pleased to know that our rates fit your budget and that our close proximity to the hospital worked well for you. Recently half of our hotel rooms received new furniture and we just finished this week with all rooms receiving new bed coverings & pillows. We hope to see you in the near future, hopefully for a getaway weekend. Kind Regards, Pam W GSM
3 out of 5
by A verified traveller

Traverse City Trip

Posted 30-Mar-2017 on Hotels
Our stay at this Quality Inn was not so comfortable. We decided to stay another day in Traverse City, but at another hotel, which we ended up paying a little more, but well worth it.
Comment from Hotel Management
17-May-2017 by Ray, Hotel Management
Dear Valued Guest, Please accept my sincere apology for not meeting your needs and expectation. I noticed you didn't get the chance to mention on this feedback of what we didn't do right to make your stay more comfortable, but I hope you had a chance to mention your concerns during your stay. Our team strive to offer clean and comfortable hotel so that our guest will have a wonderful experience. We hope you will allow us another opportunity to gain your business back. Sincerely, Ray M. General Manager
4 out of 5
by Douglas

Posted 27-Mar-2017 on Hotels
Good place to stay, although not real pleased with breakfast.
Comment from Hotel Management
17-May-2017 by Ray, Hotel Management
Dear Valued Guest, Thank you for staying with us and sharing your feedback. We are proud to know you enjoyed your stay, but please accept my sincere apology for not meeting your expectations regarding our breakfast. Please let us know what we can do better so that you can have a better experience all around. We hope to see you again soon so that we can do better on your next visit. Sincerely, Ray M. General Manager
5 out of 5
by Denise

Posted 21-Feb-2017 on Hotels
Comment from Hotel Management
01-Mar-2017 by General Manager, Hotel Management
Dear Denise, Thank you for your recent business and for taking time to share your experience. We are pleased to know that you enjoyed your stay with us while visiting the Traverse City area and appreciate the high marks. Thank you again for your feedback and we hope to get to see you on your next visit to our area. Kind Regards, Pam W GSM