Staff was friendly, building is quite rundown and not well maintained. Our bathroom had layer of hair still on floor and stuff in bathtub. The walkway by stairs and elevator at door3 were blocked by luggage carts. If there was a fire it would have hindered guests from escaping easily. Definitely a hazard.
Comment from Hotel Management
01-Mar-2017 by General Manager, Hotel Management
Thank you for staying at the Quality Inn during your recent visit to Traverse City and for responding to our survey. We rely on the feedback we receive from our guests to help us improve in any areas where our service or accommodations may be lacking, as well as, affirm the areas where our guest service performance is meeting or exceeding our guests expectations. I am dismayed that your room was not up to our normal high standard of cleanliness and hope you had the opportunity to notify my front desk so that they could rectify the issues. My housekeeping staff takes great pride in what they do, and when a mistake is made, they do take it to heart.
Thank you for the compliment regarding my staff. They all have exceptional guest service skills and they will be pleased to know that their efforts were appreciated.
In regards to your comment that the property is run down, we are currently working on painting our hallways and entries and in some areas, the dry wall needed repairing and was recently sanded but not yet painted. In the past month, half of the rooms were outfitted with new furniture, we are working on new lighting inside & outside of the hotel and over the past 16 months all rooms received new granite counter tops, sinks, faucets and window treatments.
We do take the safety of our guests seriously and normally have the two luggage carts positioned at the entry so they are not blocking the stairs, elevator or entry/exit. We do 4 security walks a night and from time to time we have discovered that in between those walks, guests have not put the carts back in the proper location or have left them in the elevator, and we reposition them.
Thank you again for your feedback. This is how we make improvements, and get better at what we do.
I hope that you will give us another opportunity to provide you exceptional service and accommodations.