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Reviews of Crown Columbia Hotel, BW Premier Collection

3.5 out of 5
Crown Columbia Hotel, BW Premier Collection
1399 Bay Ave, Trail, BC

Reviews

9.6

Exceptional

Rating 10 - Excellent. 74 out of 99 reviews" "
Rating 8 - Good. 22 out of 99 reviews" "
Rating 6 - Okay. 3 out of 99 reviews" "
Rating 4 - Poor. 0 out of 99 reviews" "
Rating 2 - Terrible. 0 out of 99 reviews" "

9.6/10

Cleanliness

9.4/10

Staff & service

8.2/10

Amenities

9.6/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Lesa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff great service rooms and hotel very clean
Stayed 2 nights in Apr 2024
Response from Guest Services Manager on 29 Apr 2024
Hi Lesa,Thank you for your review.We are so pleased to hear you enjoyed your stay with us.I hope we can welcome you back again soon.Warmest regards.

10/10 Excellent

Kurt

Liked: Property conditions & facilities
Disliked: Cleanliness, amenities
It was old woth modern twist but its a view ofva smellter
Stayed 1 night in Mar 2024
Response from Adrian Heink on 6 Mar 2024
Hi Kurt,Thank you for your review.We are pleased to hear you enjoyed your stay with us.I hope we can welcome you back again soon.Warmest regards

10/10 Excellent

Ian

Liked: Cleanliness, staff & service, property conditions & facilities
Great place to stay
Stayed 6 nights in Feb 2024
Response from Adrian Heink on 26 Feb 2024
Hi Ian,Thank you for your reivew.We are pleased to hear you enjoyed your stay with us.I hope we can welcome you back again soon.Warmest regards.

8/10 Good

Jo-Ann, Kaleden

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities
Front office staff were very accomodating kudos to adison rooms very clean and bed super comfy street side was noisy
Stayed 2 nights in Feb 2024
Response from Adrian Heink on 12 Feb 2024
Hi Jo-Ann,Thank you very much for your review.We are please to hear you enjoyed your stay with us.I hope we can welcome you back again soon.Warmest regards.

8/10 Good

Lisa, Nakusp

Business traveller, Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed at this hotel after an unexpected surgery at the Trail hospital. The staff were very helpful and accommodating. It was lovely that they had pet friendly rooms as we had our pooch with us. Nicely decorated. We would stay here again.
Stayed 1 night in Jan 2024
Response from Adrian Heink on 15 Jan 2024
Hi Lisa,Thank you for your review.We are so happy to hear you and your furry friend enjoyed your stay with us.Warmest regards.

10/10 Excellent

Philip

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Adrian Heink on 1 Jan 2024
Hi Philip,Thank you for your review.We are pleased to see you enjoyed your stay with us.I hope we can welcome you back again soon.Warmest regards.

10/10 Excellent

Michele

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Adrian Heink on 25 Dec 2023
Hi Michele,Thank you for your review.We are pleased to see you enjoyed your stay with us.I hope we can welcome you back again soon.Warmest regards.

10/10 Excellent

Elly

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Such a beautiful, quaint hotel, staff were very accommodating, Adrian you did it!! If I’m ever back in Trail would definitely stay again
Stayed 2 nights in Oct 2023
Response from Adrian Heink on 20 Oct 2023
Hi Elly,Thank you for you review.It was a pleasure having you and your group stay with us.I really appreciate your feed back and hope we can welcome you back again soon.Warmest regards.

10/10 Excellent

Bonnie

Stayed 2 nights in Oct 2023
Response from Adrian Heink on 13 Nov 2023
Hi Bonnie,Thank you for your review.We are happy to hear you enjoyed your stay with us.I hope we can welcome you back again soon.Warmest regards.

8/10 Good

David

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
The hotel has been nicely updated, nothing fancy but clean and comfortable. Our room was spacious with a kitchen suite and dining area. There are several restaurants within a 10 minute walk as well as a grocery store. There is a lounge but no restaurant or anything similar on site. We were given coupons for breakfast from the restaurant across the street and it was perfect for us.
Stayed 2 nights in Oct 2023
Response from Adrian Heink on 16 Oct 2023
Hi David,Thank you for your review.We are happy to hear you enjoyed your stay with us and found the rooms to be clean and comfortable.I hope we can welcome you back again soon.warmest regards.

10/10 Excellent

Jennifer, Fernie

Stayed 1 night in Oct 2023
Response from Adrian Heink on 27 Oct 2023
Hi Jennifer,Thank you for you review.We are pleased you enjoyed your stay with us.I hope we can welcome you back again soon.Warmest regards

10/10 Excellent

Nada

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, and courteous staff
Stayed 2 nights in Sep 2023
Response from Adrian Heink on 25 Sept 2023
Hi Nada,Thank you for your review.I am happy to hear your enjoyed your stay.I hope we can welcome you back again soon.Warmest regards.

10/10 Excellent

Morgan

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel in a nice central location
Response from Adrian Heink on 11 Sept 2023
Hi Morgan,Thank you for your review.We are happy to hear the location was convenient for you during your stay.I hope we can welcome you back again soon.Warmest regards.

8/10 Good

Colleen, Manchester

Liked: Cleanliness, staff & service, property conditions & facilities
The property and room was clean and in good condition. Nice and quiet inside with little noise issues.
Stayed 4 nights in Aug 2023
Response from Adrian Heink on 4 Sept 2023
Hi Colleen,Thank you for your review.We are pleased you enjoyed your stay with us.I am happy to hear your found the rooms clean and quite during your stay.I hope we can welcome you back again soon.Warmest Regards.

10/10 Excellent

Alexander

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Adrian Heink on 4 Sept 2023
Hi Alexander,Thank you for your review.We are pleased you enjoyed your stay with us.I hope we can welcome you back again soon.Warmest Regards.

10/10 Excellent

Roger

Stayed 4 nights in Aug 2023
Response from Adrian Heink on 20 Sept 2023
Hi Rodger,Thank you so much for your review.Were so glad you enjoyed your stay with us.We hope to welcome you back again soon.-Guest Relations Manager-

8/10 Good

alicia

Stayed 1 night in Aug 2023
Response from Adrian Heink on 20 Sept 2023
Hi Alicia,Thank you so much for your review.Were so glad you enjoyed your stay with us.We hope to welcome you back again soon.-Guest Relations Manager-

8/10 Good

Shari

Travelled with family and small children, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel itself was very clean and very comfortable. Parking was great. Staff was friendly and check in/out were quick & simple. It was dog friendly but no relief area nearby for the evening. We stayed on a friday night and the bar across the street was a little loud in the street facing room.
Stayed 1 night in Aug 2023
Response from Adrian Heink on 21 Aug 2023
Hi Shari,Thank you for your review.We appreciate you sharing your feedback with us.I hope we can welcome you back again soon.Warmest regards.

10/10 Excellent

Jennifer

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Nice place
Stayed 1 night in Aug 2023
Response from Guest Relations Manager on 15 Aug 2023
Hi Jennifer,Thank you for your review.I'm pleased that you found our hotel to be a nice place. I hope we see you again soon!

10/10 Excellent

Siouxsie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Newly remodeled beautiful hotel
The hotel was really clean, the staff was extremely nice and helpful. The best part of the hotel is their AMAZING bar/lounge. It reminds you of Europe, and the craft cocktails are of a quality you would find in New York. Overall, we really enjoyed our stay.
Stayed 3 nights in Aug 2023
Response from Adrian Heink on 8 Aug 2023
Hi Siouxsie,Thank you for your review.We are happy you enjoyed your stay with us, the drink lounge is sure nice I'm glad to hear your enjoyed it.I hope we can welcome you back again soon.Warmest regards-Adrian Heink-General Manager

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2023
Response from Adrian Heink on 31 Jul 2023
Hi John,Thank you for your review.We are pleased you enjoyed your stay with us.I hope we can welcome you back again soon.Warmest Regards.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay. Well a Pointed. Pet friendly space but no on site access to dog walking. Helpful staff.
Stayed 1 night in Jul 2023
Response from Guest Relations Manager on 28 Jul 2023
Hi,Thank you for you review.I'm happy to see you enjoyed your stay with the furry member of your family. I hope we see you again soon!

10/10 Excellent

Barrie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Classic comfort - exceeded expectations
Outstanding end to end experience. Friendly, helpful staff. Beautiful, comfortable rooms. Total hotel makeover and renovation is extremely well done.
Stayed 1 night in Jun 2023
Response from Adrian Heink on 22 Jun 2023
Hi Barrie,Thank you for your review.We are pleased you enjoyed your stay.I am happy you found the renovations and our staff to be held to such high standards.I hope we can welcome you back again soon.Warmest Regards.

10/10 Excellent

nathan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2023
Response from Adrian Heink on 22 May 2023
Hi Nathan,Thank you for your review.We are happy you enjoyed your stay with us.I hope you can see you back again soon.Warmest regards.

8/10 Good

Stan

Liked: Cleanliness, staff & service, property conditions & facilities
Very clean property. Pleassnt staff.
Stayed 3 nights in Apr 2023
Response from Adrian Heink on 1 May 2023
Hi Stan,Thank you for your review.We appreciate your feedback.I hope we can welcome you back again soon.Warmest regards.

10/10 Excellent

Mandy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The Crown Hotel is newly refurbished. The rooms are amazing. The food options are non existent, as there isn’t a restaurant in the hotel, however there are local eateries nearby. Don’t be fooled by the “free” breakfast option offered at the Arlington, as your voucher is for a breakfast up to the value only. You still need to pay for it. The parking lot is big, not secure. A great stay overall and we’ll certainly consider revisiting
Stayed 2 nights in Feb 2023
Response from Adrian Heink on 7 Feb 2023
Hi Mandy,Thank you for your review.I am pleased to hear your found our rooms to fit your needs during your stay.I hope we can welcome you back again soon.Warmest regards.

10/10 Excellent

Darren

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Trail was not the nicest city.
Stayed 4 nights in Jan 2023
Response from Adrian Heink on 7 Feb 2023
Hi Darren,Thank you for your review.Warmest regards

10/10 Excellent

Julie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jan 2023
Response from Adrian Heink on 18 Jan 2023
Hi Julie,Thank you for your prefect review.I hope we can welcome you back again soon.Warmest regards.

8/10 Good

Mathew

Response from Adrian Heink on 6 Mar 2023
Hi Mathew,Thank you for your review.We are pleased you enjoyed your stay with us.I hope to welcome you back again soon.Warmest Regards.

10/10 Excellent

Michele

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful
Stayed 1 night in Jan 2023
Response from Adrian Heink on 6 Jan 2023
Hi Michele,Thank you for your review.We are pleased to hear you enjoyed your stay with us.I hope we can welcome you back again soon.Warmest regards.

10/10 Excellent

Philip

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2022
Response from Adrian Heink on 2 Jan 2023
Hi Philip,Thank you for the review.We hope to see you again soon.Warmest regards.

8/10 Good

Nelson

Stayed 1 night in Nov 2022
Response from Guest Services Manager on 25 Nov 2022
Hi Nelson,Thank you for your review.We are pleased to see you enjoyed your stay with us.I hope we can welcome you back again soon.Warmest regards.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service
Super clean, quant, location central to all community amnesties
Stayed 2 nights in Oct 2022
Response from Guest Services Manager on 31 Oct 2022
Hi Jessi,Thank you for your review.We are happy you enjoyed your stay and found our location to be convenient and rooms to be nice and clean.I hope we see you again soon.Warmest regards.

10/10 Excellent

Andrea

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel which could easily become a boutique hotel with a few changes! Staff pleasant and helpful, loved the location as we could walk the downtown of Trail! They also have a beautiful in hotel lounge. We will revisit.
Stayed 2 nights in Oct 2022
Response from Guest Services Manager on 28 Oct 2022
Hi Andrea,Thank you for your review.We are so happy to offer a boutique style hotel in the heart of Trail BC.Thank you for staying with us and I hope we can welcome you back again soon.Warmest regards.

10/10 Excellent

Eric, Victoria

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I stayed here with my wife for one night while on a vacation. It is a lovely place that has been recently renovated. The room was very clean and quiet. It is also a great location to walk and explore Trail.
Stayed 1 night in Oct 2022
Response from Guest Services Manager on 7 Oct 2022
Hi Eric,Thank you for your review.we are pleased to hard you enjoyed your stay with us.Quite clean and comfortable is main goal I'm glad we could provide that for you.I hope we can welcome you back again soon.Warmest regards.

10/10 Excellent

Allard

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice and new for the price
Stayed 1 night in Oct 2022
Response from Guest Services Manager on 7 Oct 2022
Hi Allard,Thank you for your review.we are pleased to hard you enjoyed your stay with us.I hope we can welcome you back again soon.Warmest regards.

6/10 Okay

clay, elkford

Stayed 3 nights in Sep 2022

10/10 Excellent

Julie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was modern and exceptionally clean. Our room had a small kitchen with more amenities than a typical hotel room, which is awesome with kids. The two king size beds that were very comfortable. The staff were friendly and efficient at check in and check out. The location was easily accessible from the highway yet surrounded by the downtown restaurants and shops. We had a view of the bridge/river which offered great daytime and nighttime views! We would definitely stay here again.
Stayed 1 night in Jun 2022
Response from Guest Services Manager on 14 Jun 2022
Hi Julie, Thank you for your review. We are so please to hear you had such and enjoyable stay with us. I hope we can welcome you back again soon. Warmest Regards.

10/10 Excellent

Emma

Travelled with family, Business traveller, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic hotel! Very friendly staff who made Our stay so comfortable. Lovely rooms, would stay again!
Stayed 1 night in May 2022
Response from Guest Services Manager on 16 May 2022
Hi Emma, Thank you for your perfect review. We are so pleaded to hear you enjoyed your stay with us. We hope to welcome you back again soon. Warmest regards.

10/10 Excellent

Elizabeth

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean, great location, friendly staff. Everything was perfect
Stayed 1 night in May 2022
Response from Guest Services Manager on 9 May 2022
Hi Elizabeth, Thank you for the perfect review. We are so glad you enjoyed your stay with us and found the location to work well for you during your stay. We hope to welcome you back again soon. Warmest regards.

8/10 Good

Erin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel has been nicely upgraded. It was clean, quiet inside the hotel, however the bar & grill across the street was noisy both Friday and Saturday night. We had a ton of room for the 3 of us, with the 1 bedroom suite and enjoyed the full kitchen. We would definitely stay there again if in the area.
Stayed 3 nights in Apr 2022
Response from Guest Services Manager on 12 Apr 2022
Hi Erin, Thank you for your review. We are pleased to hear you found the hotel to be clean and the room was well-appointed to your needs. I hope we can welcome you back again soon. Warmest regards.

10/10 Excellent

Apollo

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2022

10/10 Excellent

John

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Mar 2022
Response from Guest Services Manager on 30 Mar 2022
Hi John, Thank you for the perfect review. We are pleased to see you enjoyed your stay with us. I hope we can welcome you back again soon. Warmest regards.

10/10 Excellent

Shelley

Stayed 1 night in Jan 2022
Response from Guest Services Manager on 17 Jan 2022
Hi Shelley, Thank you for your perfect review. We are pleased to see you enjoyed your stay with us. I hope we can welcome you back again soon. Warmest regards.

8/10 Good

Perry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Christmas break in Trail and Red mountain.
The Hotel is nicely renovated. Situated on the Columbia river and in the heart of downtown. The staff are fantastic and the rooms are comfy. We stayed in a king bed room with a couch and sitting area. Great for two. During covid we have stayed there twice and the grab and go breakfast is a joke. A bag full of carbs. Bring back the real breakfast.
Stayed 3 nights in Dec 2021
Response from Guest Services Manager on 6 Jan 2022
Hi Perry, Thank you for your review. We are pleased to hear you enjoyed your stay with us. Thank you for visiting us again and we hope to welcome you back again in the near future. Warmest regards

6/10 Okay

Norman

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Average hotel.
Nice clean hotel with modern, comfortable rooms. On site amenities are lacking. No fitness rooms, very limited lounge hours.
Stayed 4 nights in Dec 2021
Response from Guest Services Manager on 20 Dec 2021
Hi Norman, Thank you for your review. I am pleased to hear you found our hotel clean and comfortable. We are in the process of adding a gym and guest laundry to our hotel that I hope can be ready for you next visit with us. We hope to see you again soon and thank you for staying with us. Warmest Regards.

8/10 Good

Kevin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Well located. Probably the best hotel in the city/area.
Stayed 2 nights in Oct 2021
Response from Guest Services Manager on 2 Nov 2021
Hi Kevin, Thank you for your review. We are pleased you liked the hotel. I hope we can welcome you back again soon. Warmest regards.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This is the area we have come to visit quite often in recent years. We used to stay at B&Bs. But this time none was available. So we choose this hotel for it looked quite nice on the web. Our personal experience at the hotel, however, exceeded our expectation. The suite was spacious. It offered a view of the river. The lounge had a classic deco. Above all, the staff at the front desk were very friendly and helpful. We had all our meals at the Arlington Bar and Grill across the street. It had a big menu and the prices were very reasonable.
Stayed 2 nights in Sep 2021
Response from Guest Services Manager on 18 Oct 2021
Hi, Thank you for your perfect review. We are so happy to hear your visit with us while staying in Trail was comfortable and welcoming. Thank you for staying with us, the comments about our hard working staff mean a great deal. I hope we can welcome you back again in the near future. Warmest regards.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This was the second time we stayed at this hotel during this trip. As our last stay, we thoroughly enjoyed this hotel. We did not expect to have such high appreciation of a chain hotel. But it is a small town gem that we would recommend to any visitor of the area.
Stayed 1 night in Oct 2021
Response from Guest Services Manager on 18 Oct 2021
Hi, Thank you for your great review. I am happy to hear your second stay with us was accommodating and worked well for you. Thank you for your continued patronage to our hotel we hope to see you back again in the near future. Warmest regards.

10/10 Excellent

Samantha

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2021