Trahili Beach

Our stay at Vertali was made truly special by the outstanding customer service. Every member of the team was warm, welcoming, and genuinely committed to making our vacation memorable. From the moment we arrived until the day we left, we felt cared for and appreciated. A very special thank you to Kiki, whose kindness, professionalism, and positive energy stood out every single day. She consistently went above and beyond and made us feel like valued guests rather than just another room number. I’d also like to recognize the incredible breakfast team. Their friendliness and attention to detail did not go unnoticed. Exceptional service is what transforms a great hotel into an unforgettable experience, and the team at Vertali did exactly that. Thank you for making our holiday so enjoyable. We will consider back again and create beautiful memories at Ventali.

We booked a room at Caldera Beach but due to unforeseen circuntances they advised us 2 days before our check-in date that they would be unable to accomodate us and offered a room at Caldera Village with an all-inclusive upgrade. Although we appreciate the offer and accepted it (mostly because we couldnt find another option), the timing they contacted us was not ideal and Caldera Village was not exactly what we were looking for, location-wise. I believe the unforeseen circunstance was a booking error by the hotel or Expedia. It might have been an honest mistake but in this day and age this kind of mistakes are not acceptable, in my opinion.