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The Ville Resort - Casino

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Primary image
Outdoor pool, open 6:00 AM to 8:00 PM, pool cabanas (surcharge)
Outdoor pool, open 6:00 AM to 8:00 PM, pool cabanas (surcharge)
Outdoor pool, open 6:00 AM to 8:00 PM, pool cabanas (surcharge)
Balcony

Overview of The Ville Resort - Casino

The Ville Resort - Casino

4.5 star property

4.3/5 Excellent

Guests rated this property 4.6/5 for cleanliness.

Popular amenities

  • Pool
  • Free WiFi
  • Parking included
  • Air conditioning
  • Spa
  • Restaurant

Cleaning and safety practices

  • Cleaned with disinfectant
  • Hand sanitiser provided
  • Personal protective equipment
  • Social distancing
Map
Sir Leslie Thiess Drive, Townsville, QLD, 4810

Explore the area

  • Popular LocationMagnetic Island Ferry Terminal4 min walk
  • Popular LocationMuseum of Tropical Queensland9 min walk
  • Popular LocationStrand Waterpark14 min walk
  • AirportTownsville, QLD (TSV)13 min drive

Choose dates to view prices

About this area

Townsville

Located in Townsville, The Ville Resort - Casino is connected to the convention centre. The area's natural beauty can be seen at Queens Gardens and Castle Hill, while Museum of Tropical Queensland and Maritime Museum of Townsville are cultural highlights. Looking to enjoy an event or a game while in town? See what's happening at Townsville Entertainment & Convention Centre or Queensland Country Bank Stadium. Make sure you don't miss outdoor adventures like hiking/biking trails and mountain climbing, or hop on a moped for hire nearby and take a self-guided tour around Townsville.
Visit our Townsville travel guideOpens in a new window
Map

What's nearby

  • Townsville Entertainment & Convention Centre - 3 min walk
  • Magnetic Island Ferry Terminal - 4 min walk
  • Cultural Centre Townsville - 8 min walk
  • Museum of Tropical Queensland - 9 min walk
  • Strand Waterpark - 14 min walk

Getting around

  • Townsville Station - 4 min drive
  • Townsville, QLD (TSV) - 12 min drive

About this property

The Ville Resort - Casino

Luxury hotel connected to the convention centre in Townsville with 3 restaurants
3 restaurants, a full-service spa and a casino are available at this hotel. Free WiFi in public areas and free self parking are also provided. Additionally, an outdoor pool, 3 bars/lounges and a fitness centre are on-site.
The Ville Resort - Casino offers 194 accommodations with minibars and a safe. Televisions come with pay-per-view films. Bathrooms include complimentary toiletries and hairdryers.

This Townsville hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and complimentary weekday newspapers, as well as telephones; free local calls are provided (restrictions may apply). Additionally, rooms include an iron/ironing board and blackout curtains. Housekeeping is provided on a daily basis.

Recreational amenities at the hotel include an outdoor pool, a fitness centre and complimentary bicycles.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Guests can indulge in a pampering treatment at the hotel's full-service spa, Hands in Harmony. Services include deep-tissue massages, hot stone massages, sports massages and Swedish massages.

The spa is open daily.

Languages spoken

English

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property

Social distancing

Contactless check-out
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Hand sanitiser provided
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Free self-parking on site
  • Valet parking on site (AUD 15 per day; includes in/out privileges)
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Buffet breakfast available for a fee 6:30 AM–10:30 AM on weekdays and 7:00 AM–11:00 AM on weekends: AUD 28.95-36.95 for adults and AUD 0-14.95 for children
  • 3 restaurants and 1 coffee shop/cafe
  • 3 bars/lounges, 1 swim-up bar and 1 poolside bar
  • Room service available

Restaurants on site

  • The Palm House
  • Room Service
  • Spin Cafe
  • Quarterdeck
  • Miss Songs

Things to do

  • 9 holes of golf
  • Fitness centre
  • Free bike hire
  • Full-service spa
  • Outdoor pool
  • Private picnics

Family friendly

  • Free cots/infant beds
  • Outdoor pool
  • Fridge

Conveniences

  • ATM/banking services
  • Lift
  • Free newspapers in reception
  • Reception hall

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Golf caddy
  • Golf cart
  • Luggage storage
  • Porter
  • Tour/ticket assistance
  • Wedding services

Business services

  • Conference centre
  • Meeting rooms - 15

Outdoors

  • Pool cabanas (surcharge)
  • Pool sunloungers
  • Pool umbrellas
  • Terrace

Spa

  • Massage - deep-tissue
  • Massage - hot stone
  • Massage - prenatal
  • Massage - sports
  • Massage - Swedish
  • Massage - Thai
  • Spa open daily

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom (select rooms)
  • Braille signage
  • Grab bar in shower
  • Grab bar near toilet
  • Handrails in hallways
  • Handrails in stairwells
  • In-room accessibility
  • Pool access ramp on site
  • Pool hoist on site
  • Portable shower seat
  • Raised toilet seat
  • Roll-in shower
  • Step-free path to entrance
  • Valet for wheelchair-equipped vehicle
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair-accessible business centre
  • Wheelchair-accessible fitness centre
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchair-accessible van parking
  • Wheelchairs available on site

More

  • 24 casino gaming tables
  • 370 casino slot machines
  • 2 casino VIP rooms
  • Casino (13638 square feet of space)
  • Designated smoking areas

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Blackout drapes/curtains
  • Free cots/infant beds

Bathroom

  • Free toiletries
  • Hairdryer
  • Towels

Entertainment

  • TV/satellite channels
  • Films for purchase

Food and drink

  • Minibar
  • Fridge

More

  • Connecting rooms available
  • Desk
  • Free local calls
  • Free newspapers (weekdays)
  • Guidebooks/recommendations
  • Iron/ironing board
  • Laptop-friendly workspace
  • Local maps
  • Phone
  • Restaurant dining guide
  • Safe

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Policies

Check-in

Check-in from 2:00 PM - midnight
Express check-in
Minimum check-in age - 18

Check-out

Check-out before 10 AM

Special check-in instructions

Front desk staff will greet guests on arrival

Renovations and closures

The property will be renovating from 23 May 2022 to 10 June 2022 (completion date subject to change). The following areas are affected:
  • Swimming pool
During renovations, the hotel will make every effort to minimise noise and disturbance.

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Rollaway/extra beds are available for AUD 50.0 per night.
Free cots (infant beds)

Payment types at the property

Important information

Optional extras

The following fees and deposits are charged by the property at the time of service, check-in or check-out.

  • Breakfast fee: between AUD 28.95 and AUD 36.95 for adults, and AUD 0 and AUD 14.95 for children (approximately)
  • Valet parking fee: AUD 15 per day (in/out privileges)
  • Rollaway bed fee: AUD 50.0 per night
  • Credit card charges are subject to a surcharge of 1.8 per cent

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Pool access available from 6:00 AM to 8:00 PM
Reservations are required for golf tee times; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

National rating

This property has been awarded a star rating from the Australian star ratings agency, Star Ratings Australia.

Property is also known as

Jupiters Townsville
Jupiters Townsville Casino
Jupiters Townsville Hotel & Casino
Townsville Jupiters
Jupiters Hotel Townsville
Jupiters Townsville Hotel And Casino
Jupiters Townsville Hotel Townsville
Ville Resort Casino Townsville
Ville Casino Townsville
Ville Casino
The Ville Casino Townsville
The Ville Resort - Casino Hotel
The Ville Resort - Casino Townsville
The Ville Resort - Casino Hotel Townsville

Overall score and ratings

4.3

Excellent

Rating 5 - Excellent. 505 out of 987 reviews
5 - Excellent 51%
Rating 4 - Good. 358 out of 987 reviews
4 - Good 36%
Rating 3 - Okay. 77 out of 987 reviews
3 - Okay 8%
Rating 2 - Poor. 36 out of 987 reviews
2 - Poor 4%
Rating 1 - Terrible. 11 out of 987 reviews
1 - Terrible 1%

4.6/5

Cleanliness

4.4/5

Staff & service

4.4/5

Amenities

4.3/5

Property conditions & facilities

4.1/5

Eco-friendliness
Write a review

5/5 Excellent

Stayed 1 night in Mar 2022

5/5 Excellent

Stayed 1 night in Feb 2022

4/5 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Feb 2022

4/5 Good

Stayed 2 nights in Feb 2022

2/5 Poor

Travelled with family
Liked: Property conditions & facilities
Disliked: Staff & service
The rooms were old and had mould on the ceiling. No water available to drink or robs available in the wardrobe. Concierge mentioned covid restrictions hindered availability of drinking water in rooms. Later on in the stay I had to call and seek permission to get canned drinking water without charge and to also get robes to wear. There were three staff at concierge when we checked in and out. Non of them bothered to asked how the stay was or any polite customer service. Very disappointing. I will not be staying at the Ville again, nor will I be recommending it to anyone.
Stayed 1 night in Jan 2022