Town of Black Brook Holidays

DO NOT STAY HERE——What should have been a relaxing stay turned into an infuriating and exhausting ordeal due to gross negligence and unprofessional conduct by the property management company overseeing this privately owned condo. On my second day I left briefly for breakfast and after I returned I was shocked to discover that the door code to my condo did not work, leaving me locked out of the property. I called the property management office multiple times before anyone answered. When I finally did get through, I was placed on hold for over 50 minutes before anyone offered assistance. Being stranded outside the property that I paid for is completely unacceptable. Also the shower-head broke off, rendering one of the bathrooms unusable. I was happy to pay the nightly rate but I requested a refund of the property management fee, given that the services it supposedly covered—responsiveness, maintenance, and reliable access—were nonexistent. My request was denied, and instead I was offered a $250 voucher, which is entirely insufficient and frankly insulting given the circumstances. What I received was hours of inconvenience, unresponsiveness, and unacceptable conditions. I would NOT recommend this property as long as it’s being managed by Eurorentals.

Room was very unkept and grounds were dirty and unsafe. I would not stay here again.

Hilton had no record of my reservation, it was after midnight (3 hour delay on AMTRAK) clerk just kept saying we don't have your reservation, I shared all my Expedia data with no luck or interest. I asked if he had rooms, yes $519/night, took it and spent over an hour working with Expedia app as they called hotel a few times with no luck. Expedia reimbursed me 100% for the 2 nights, never a word from Hotel staff or Hilton. I am curious what went wrong. Not looking forward to calling every hotel to confirm status as I travel often using Expedia.

The staff was very polite and helpful.